--- title: "Compare TeamSupport vs Custify 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Custify and TeamSupport based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/87908-190125/TeamSupport-vs-Custify" page_type: "comparison" language: "en" --- # Custify vs TeamSupport Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CustifyTeamSupport2/4 selected [Custify](https://www.capterra.com/p/190125/Custify/)[4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [## Custify](https://www.capterra.com/p/190125/Custify/)[4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.8 Ease of Use 4.8 Customer Service 5 Reviews Sentiment Based on [135 reviews](#user-reviews) Positive 134 Neutral 1 Negative 0 [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Starting Price $45.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [849 reviews](#user-reviews) Positive 788 Neutral 47 Negative 14 ## Summary * * * Features in Customer Success Software 32 / 50 Only Custify - Customer Profiles Best performer 35 / 50 Only TeamSupport - AI Copilot - Chat/Messaging - Generative AI User satisfaction User satisfaction 4.9 User reviews[135](https://www.capterra.com/p/190125/Custify/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.9 Customer support 5.0 User satisfaction 4.5 User reviews[849](https://www.capterra.com/p/87908/TeamSupport/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.4 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from $45Per User, Per Month - Free version - Free trial Best for Best for B2B SaaS companies Best for Small to midsize and growing B2B companies across technology, SaaS, telecom, manufacturing, logistics, healthcare, financial services, utilities, and consumer services industries. ## User reviews Pros & cons VS Victoria S. Customer Success Agent > "With Custify, we now have all our customer data centralized in one place, presented in a much more visual way than before." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___7192847) NR Nicole R. Chief Customer Officer > "I've had a hard time getting CSMs to fully transition to using Custify - this is due to an integration issue between Hubspot, our product and Custify..." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6207812) VC Veronica C. Project Manager > "The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___7191159) NR Nicole R. Chief Customer Officer > "Additionally, as we add to the metrics we watch for customers, it will need some revisiting bc the right hand column gets very long. " [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6207812) Juan Manuel M. Responsable de Infraestructura > "The interface is clean and the team was productive in 4 weeks without long training." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___7197553) JlK Júlia K. customer Success Manager > "I miss a certain level of automation while using Custify, and it was a bit hard in the onboarding to find the perfect way to use the platform." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6196076) Deeksha K. Senior Customer Success Manager > "What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___7103626) MN Manuel N. Customer Success Team Lead > "A somehow slow start to figure out how to get existing data / process into Custify." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6196019) EM Elena M. CSM > "The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is..." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6408204) JK Jace K. Senior Customer Success Manager > "I sometimes just use my Gmail because there have been inconsistent delays." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6409685) JlK Júlia K. customer Success Manager > "I'm really happy that finally there is a product catered to CSM, so we are not left with a CRM focused on the sales cycle. Besides the basic CRM..." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6196076) Stefan-Tudor M. Product Manager > "Also no easy way of tracking team performance by team member." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2518171) JK Jace K. Senior Customer Success Manager > "I really like the fact that it gives me everything I need to see about my clients, their health score, and also my performance on my Dashboard." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6409685) Radu D. CTO > "I don’t think the UI is the best and the setup process can take long." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2476944) AB Alex B. Managing Director > "It is so flexible. Once you get your head around how you can use the calculated metrics and segments to really control any activities you want to plan..." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6342445) Shweta R. Asst. Manager - Customer Success > "At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2802655) KH Kelly H. Customer Success Manager > "Overall a really good system, does a lot of things all in one place and new features are being developed consistently." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6581991) VR Verified Reviewer COO > "Nothing major but annoying if you need something in the actual moment." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2524127) EM Elena M. CSM > "I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to..." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6408204) Shweta R. Asst. Manager - Customer Success > "At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2802655) SS Stijn S. Head of Customer Success > "It really helped us in getting into a revenue mindset which is really great because we closed more revenue than our Sales department." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___6394407) Stefan-Tudor M. Product Manager > "Also no easy way of tracking team performance by team member." [See full review](https://www.capterra.com/p/190125/Custify/#Capterra___2518171) [View Reviews](https://www.capterra.com/p/190125/Custify/reviews/) SL Stefan L. Sales Manager > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) SL Stefan L. Sales Manager > "Some users say the search or loading times lag or require workarounds." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718) FG Fabrizio G. Design Lead > "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544) Kelly B. Design Engineering Manager > "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084) SM Steven M. system technique > "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598) Christian P. Human Resources Manager > "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) EH Elizabeth H. SENIOR PRODUCT MANAGER > "i love it because you can work from home and have full support at home with team support. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558) AH Angela H. Junior Systems Administrator > "The search feature sometimes performs poorly; especially when looking up tickets issued for past events." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732) MU Maria U. Customer Support Manager > "The software is well equipped and I like the help desk support capabilities." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782) Bandaru S. Student > "The message threads on tickets are slow it takes time for loading." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911) SP Shania P. Assistant Finance Manager > "Teamsupport is a great portal for team chatting." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773) AK Asraf K. Recruiter > "Risk of inefficient communication sometime too long decision process" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943) RK Rachel K. Operations and Marketing > "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) VR Verified Reviewer Health consultant > "Sometimes it is difficult to create a ticket." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520) RK Rachel K. Operations and Marketing > "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137) Phillip K. Customer Accounts Officer > "The reports are a little challenging to understand." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) GM Grace M. human resource assistant > "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614) Phillip K. Customer Accounts Officer > "It's possible that I haven't made time to thoroughly understand the reports." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) Phillip K. Customer Accounts Officer > "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975) DN Deepak N. Product Support Representative III > "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets blend..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374) Saskia M. Senior Director Sales Marketing > "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297) DYS Deniz Yekta S. engineer > "We are having trouble loading reports from time to time." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617) Christian P. Human Resources Manager > "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's..." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495) VR Verified Reviewer Application Development Specialist > "Most of the features in the tool are not user friendly." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455) AT Amanda T. Ceo > "Definitely a good decision to use team support" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) RC Rafael C. Technical Support Manager > "Customizing reports, the templates are not easy to follow" [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471) KC Kim C. Customer Service Assistant > "Customer service is also great." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140) MM Miriam M. Team Lead > "The report creation can be challenging." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504) AT Amanda T. Ceo > "This application Was extremely Navigate and utilize." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032) LG LAURA G. VP of Account Management > "The reporting can be challenging. " [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864) MJ Max J. Systems Engineer > "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372) DC Deborah C. Parish Reporting & Support Manager > "The reports are a bit difficult to learn." [See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259) [View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/) ## User interface 4.87 (135) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 4.47 (849) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Custify 32/50 - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - API - Autonomous Task Execution - Chat/Messaging - Churn Management - Churn Risk - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - CRM - Cross-system Integration - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Management - Customer Profiles - Customer Segmentation - Customer Segments - Customizable Branding - Customizable Forms - Customizable Reports - Customizable Templates - Customization - Custom Triggers - Data Import & Export Tools - Data Security - Drag & Drop - Email Management - Engagement Tracking - Event Triggered Actions - Feedback Management - Generative AI - Health Score - Knowledge Base Management - Machine Learning - Monitoring - Multi-Channel Communication - Multi-Language - Multi-step Planning - Natural Language Interaction - NPS of Customers - Onboarding [See all features](https://www.capterra.com/p/190125/Custify/#features) TeamSupport Top features 35/50 - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - API - Autonomous Task Execution - Chat/Messaging - Churn Management - Churn Risk - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - CRM - Cross-system Integration - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Management - Customer Profiles - Customer Segmentation - Customer Segments - Customizable Branding - Customizable Forms - Customizable Reports - Customizable Templates - Customization - Custom Triggers - Data Import & Export Tools - Data Security - Drag & Drop - Email Management - Engagement Tracking - Event Triggered Actions - Feedback Management - Generative AI - Health Score - Knowledge Base Management - Machine Learning - Monitoring - Multi-Channel Communication - Multi-Language - Multi-step Planning - Natural Language Interaction - NPS of Customers - Onboarding [See all features](https://www.capterra.com/p/87908/TeamSupport/#features) ### Recognition Custify is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Customer Success Software (2022)  TeamSupport is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Custify Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TeamSupport Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Custify - By Custify - Located in Romania - Founded in 2017 TeamSupport - By TeamSupport - Located in United States - Founded in 2009 ## Popular Comparisons [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.8 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-190125/LiveAgent-vs-Custify) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $45/month Price $25/month 4.3 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-87908/Salesforce-vs-TeamSupport) [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) vs [Skalin](https://www.capterra.com/p/236134/Skalin/)[4.93 (55)](https://www.capterra.com/p/236134/Skalin/reviews/) Contact vendor for pricing Price €569/month 4.8 Features 4.7 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/190125-236134/Custify-vs-Skalin) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $45/month Price $115/month 4.3 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/87908-164283/TeamSupport-vs-Zendesk) [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) vs [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[4.68 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Contact vendor for pricing Price $12/month 4.8 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/190125-245800/Custify-vs-Monday-CRM) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $45/month Price $15/month 4.3 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/87908-102188/TeamSupport-vs-LiveAgent) [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.8 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-190125/Zendesk-vs-Custify) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $45/month Price $19/month 4.3 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/87908-124981/TeamSupport-vs-Freshdesk) [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) vs [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Contact vendor for pricing Price $12000/year 4.8 Features 4.5 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157980-190125/ChurnZero-vs-Custify) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $45/month Price $25/month 4.3 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-87908/LiveChat-vs-TeamSupport) [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) vs [Planhat](https://www.capterra.com/p/149430/Planhat/)[4.61 (28)](https://www.capterra.com/p/149430/Planhat/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.8 Features 4.6 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/149430-190125/Planhat-vs-Custify) [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $45/month Price R$35/month 4.3 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/87908-202528/TeamSupport-vs-Milvus)