# Compare TeamSupport vs JIRA Service Management 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamSupport and JIRA Service Management based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/87908-227102/TeamSupport-vs-JIRA-Service-Management

---

# TeamSupport vs JIRA Service Management Features and Cost Comparison

Last updated June 12th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamSupportJIRA Service Management2/4 selected

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [848 reviews](#user-reviews)

Positive

787

Neutral

47

Negative

14

[## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [770 reviews](#user-reviews)

Positive

706

Neutral

49

Negative

15

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,309 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.3

Customizable Fields

3.3

Third-Party Integrations

\--

Performance Metrics

5.0

68%Fit

Missing features

Feature ratings

Ticket Management

4.6

Real-Time Notifications

NA

Customizable Fields

4.5

Third-Party Integrations

4.2

Performance Metrics

3.0

User satisfaction

User satisfaction

4.5

User reviews[848](https://www.capterra.com/p/87908/TeamSupport/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.5

User reviews[770](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Best for

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## User reviews

Pros & cons

SL

Stefan L.

Sales Manager

> "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

SL

Stefan L.

Sales Manager

> "Some users say the search or loading times lag or require workarounds."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7042718)

FG

Fabrizio G.

Design Lead

> "Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7029544)

Christian P.

Human Resources Manager

> "I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

SM

Steven M.

system technique

> "It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6610598)

Kelly B.

Design Engineering Manager

> "It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5070084)

Saskia M.

Senior Director Sales Marketing

> "Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4947297)

AH

Angela H.

Junior Systems Administrator

> "The search feature sometimes performs poorly; especially when looking up tickets issued for past events."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3987732)

EH

Elizabeth H.

SENIOR PRODUCT MANAGER

> "i love it because you can work from home and have full support at home with team support. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___7061558)

Bandaru S.

Student

> "The message threads on tickets are slow it takes time for loading."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4626911)

Christian P.

Human Resources Manager

> "Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

AK

Asraf K.

Recruiter

> "Risk of inefficient communication sometime too long decision process"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4677943)

MU

Maria U.

Customer Support Manager

> "The software is well equipped and I like the help desk support capabilities."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6625782)

VR

Verified Reviewer

Health consultant

> "Sometimes it is difficult to create a ticket."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4411520)

SP

Shania P.

Assistant Finance Manager

> "Teamsupport is a great portal for team chatting."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6663773)

Phillip K.

Customer Accounts Officer

> "The reports are a little challenging to understand."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

RK

Rachel K.

Operations and Marketing

> "It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

VR

Verified Reviewer

Application Development Specialist

> "Most of the features in the tool are not user friendly."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3687455)

TP

Tarak P.

Support Engineer

> "It has Simple UI and Easy to use application which has made communications easy."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

Phillip K.

Customer Accounts Officer

> "It's possible that I haven't made time to thoroughly understand the reports."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

RK

Rachel K.

Operations and Marketing

> "It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

LM

Lane M.

Director, Client Services

> "This limits our ability to pull some of the reports we need without exporting to Excel and then manually pulling things..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2364158)

Christian P.

Human Resources Manager

> "Our favorite part about using TeamSupport is how it streamlines our communication with customers."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4953495)

DN

Deepak N.

Product Support Representative III

> "Sometime TS taking much time to load the reports . When we refresh reports then the alignment of rows in the report gets..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2849374)

GM

Grace M.

human resource assistant

> "it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4594614)

BB

Bill B.

Manager of Client Services

> "It is sporadic, but in the last three months, our employees have reported not receiving a notice when a ticket they are..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370498)

Phillip K.

Customer Accounts Officer

> "I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4673975)

DYS

Deniz Yekta S.

engineer

> "We are having trouble loading reports from time to time."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___3197617)

KC

Kim C.

Customer Service Assistant

> "Customer service is also great."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6855140)

Emin N.

Sales and Customer Relations Assistant

> "The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to..."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2272156)

JB

James B.

executive director

> "the application has given us opportunity to respond on concerns on time through chat boxes provided"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

MD

Matthew D.

BSA

> "The slowness and unable to group tickets by team members"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2383364)

TP

Tarak P.

Support Engineer

> "Also the report building feature is really very good."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6429009)

RC

Rafael C.

Technical Support Manager

> "Customizing reports, the templates are not easy to follow"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2611471)

AT

Amanda T.

Ceo

> "Definitely a good decision to use team support"

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

MM

Miriam M.

Team Lead

> "The report creation can be challenging."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2805504)

AT

Amanda T.

Ceo

> "This application Was extremely Navigate and utilize."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___6805032)

AT

Andrew T.

Help Desk Technician

> "Reports are a little difficult and confusing to set up."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2370481)

MJ

Max J.

Systems Engineer

> "It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4726372)

LG

LAURA G.

VP of Account Management

> "The reporting can be challenging. "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2833864)

JB

James B.

executive director

> "I like the message chatting feature that is provided its so simple to use with good interface indeed "

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___4999196)

DC

Deborah C.

Parish Reporting & Support Manager

> "The reports are a bit difficult to learn."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2684259)

RK

Rachel K.

Operations and Marketing

> "Team Support is a top-notch company that centers around the customer's success."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___5036137)

MC

Mickey C.

Director of Customer Support

> "It's really hard to come up with a negative, except that perhaps I wish I had thought of this."

[See full review](https://www.capterra.com/p/87908/TeamSupport/#Capterra___2386050)

[View Reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

BT

Benjamin T.

IT-Systemadministrator

> "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024)

DG

Damian G.

CTO

> "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861)

EW

Emma W.

Marketing Manager

> "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822)

EW

Emma W.

Marketing Manager

> "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822)

RK

Raul K.

Group Director of Technology

> "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998)

AP

Adam P.

Managing consultant

> "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744)

ES

Elias S.

Marketing Coordinator

> "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112)

SR

Shilpa R.

QA

> "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090)

BL

Bruno L.

Consultant

> "It allows to easily create assets and manage portfolios, even for starters in the teams."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561)

AR

Arti R.

Software engineer

> "The interface feels cluttered at times, and customization options can be complex."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966)

VR

Verified Reviewer

Sales Director

> "Jira makes it easy for me to log insights and create tickets for my revenue operations team to act on."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7152913)

MG

Mike G.

Member of Technical Staff

> "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044)

FH

Freda H.

VP Sr. Manager Operations Technology

> "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712)

VR

Verified Reviewer

Talent Development Program Manager

> "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515)

KP

Katrina P.

IT Analyst

> "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569)

Hameeda T.

Technical Analyst

> "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498)

HN

Harshad N.

Technical Support Expert

> "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913)

EW

Emma W.

Marketing Manager

> "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822)

EAJ

Esami Allan J.

Web Developer

> "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000)

AR

Arti R.

Software engineer

> "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966)

Eric T.

Director, Digital Transformation

> "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242)

VR

Verified Reviewer

Sales Manager

> "The interface feels complex and not very intuitive, which can slow down day-to-day use."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131)

FH

Freda H.

VP Sr. Manager Operations Technology

> "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712)

JaK

Jarosław K.

Director of Support Services

> "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708)

RM

Robert M.

Cybersecurity Engineer

> "Provide great dashboards and reports that gives data needed for decision making about service operations .Its"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158)

EW

Evelyn W.

IT Assistant

> "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804)

VR

Verified Reviewer

IT Operations

> "We like the admin portal and how it ties in with other Jira products such as Trello."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749)

VR

Verified Reviewer

Consultant

> "Perhaps too many customization options break peoples back."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015)

VR

Verified Reviewer

Hr

> "One of the best things about Jira Service Management is how organized and customizable it is."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7151026)

DM

David M.

Director, Human Resources

> "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress,..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296)

PS

Paola S.

product designer

> "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026)

HH

Houcem H.

CISO

> "The biggest downside is that customization, while powerful, can be overly complex for non-technical users."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104)

LN

Luciano N.

Senior Film Technician

> "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408)

MP

Mario P.

QA Engineer

> "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705)

RM

Robert M.

Cybersecurity Engineer

> "Offer robust features that helps to improve the customer experience and reduces workload on customer support team."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158)

CS

Carlos S.

Quality Engineer

> "The lack of possibility to integrate with sharepoint domain."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886)

VR

Verified Reviewer

Sr People Ops

> "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624)

NR

NehA R.

QA Manager

> "Sometimes, Jira shows loading issues when opening attachments"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404)

Eric T.

Director, Digital Transformation

> "Being able to tie KBs to the customer interface is extremely helpful."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242)

AM

Alex M.

IT Service Manager

> "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994)

Edward K.

App Integrations Specialist

> "The product can be configured in many different ways to support your requirements, and it's good value for small teams."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161)

Swathi J.

Software Developer

> "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026)

MG

Mike G.

Member of Technical Staff

> "You can easily create and assign IT service request."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044)

AP

Amitabh P.

Technical support engineer

> "Little bit complicated platform with excessive options."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373)

JM

Jessica M.

Customer Service

> "The automation features and customizable workflows have streamlined our processes and improved our response times significantly."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556)

Naveen C.

Senior Technical Manager

> "Pricing is a bit concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468)

KP

Katrina P.

IT Analyst

> "It allows for easy project management and helps to identify bugs/issues."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569)

MM

Madilyn M.

Senior Research Associate

> "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182)

JH

Julio H.

It analyst

> "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532)

AM

Antti M.

Product Owner

> "The Atlassian products don’t have that Atlassian-feel anymore to be honest."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649)

AM

Antti M.

Product Owner

> "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649)

HN

Harshad N.

Technical Support Expert

> "Extremely costly for small organizations to buy and manage."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913)

Swathi J.

Software Developer

> "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026)

Sugam P.

Project Manager

> "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864)

KS

Katie S.

Operations Manager

> "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662)

GM

Gilberto M.

Technical Product Manager

> "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639)

Marko S.

Director

> "I have managed to segment everything, from IT aspects to our forecasting aspects in no time."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258)

DS

Dayley S.

Web Developer

> "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971)

AF

Adrian F.

CTO

> "The customizable workflows and powerful search functionality make it a must-have for IT teams."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012)

FJ

Frank J.

Network Architect

> "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330)

JaK

Jarosław K.

Director of Support Services

> "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708)

KB

Kirstin B.

VP Content Strategy

> "I have yet to meet a system that we cannot integrate into our jira instance."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509)

AH

Aaron H.

Sales and Inventory Analyst

> "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147)

TT

Terry T.

IT asset manager

> "The out of box feature in this module was not useful for my purposes."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284)

AP

Adam P.

Managing consultant

> "how well it brought structure and visibility to complex service workflows."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744)

KB

Kirstin B.

VP Content Strategy

> "Setting up the workflow design is a little overwhelming for a novice user."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509)

JH

Julio H.

It analyst

> "The customizable workflows and automation features save a lot of time and help keep everything organized."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532)

FV

Filippo V.

CTO

> "It is very difficult to set up."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996)

AP

Amitabh P.

Technical support engineer

> "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373)

EW

Evelyn W.

IT Assistant

> "But learning part is rough."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804)

RR

Richard R.

IT Manager

> "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976)

MF

MARITZA F.

BILLER

> "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781)

PA

Peter A.

IT Asset,Configuration Manager, Service Catalog and Knowledge Manager

> "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366)

YS

Yuval S.

IR Analyst

> "The colors are boring, they can add more life to it."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822)

CF

Carlos F.

Endpoint System Administrator

> "With the seamless tools imbedded in the program, it has enhance our productively and user communication."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603)

BD

Bishal D.

Backend Developer

> "It was costly for us when we used it for the startup company."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214)

VR

Verified Reviewer

Junior Software Engineer

> "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273)

Melissa S.

Global Learning & Development Business Partner

> "Some features are really too basic or even missing from the instance which means you have to customize a lot and if you are not experienced..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3861008)

LP

Lucas P.

Senior Software Engineer

> "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects,..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179)

MT

Mateusz T.

marketing

> "Configuration of accesses and views is a task for an experienced user. And with a possible configuration error, it may take some time to..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4576227)

[View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

## User interface

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

4.47 (848)

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

4.47 (770)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

TeamSupport

Top features

32/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/87908/TeamSupport/#features)

JIRA Service Management

22/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features)

### Recognition

TeamSupport is recognized as a top-rated tool in 3 Capterra Shortlist reports

JIRA Service Management is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

TeamSupport

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

JIRA Service Management

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamSupport

-   By TeamSupport
-   Located in United States
-   Founded in 2009

JIRA Service Management

-   By Atlassian
-   Located in United States
-   Founded in 2013

## Popular Comparisons

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

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[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

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[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

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4.3

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4.4

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[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

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Contact vendor for pricing

4.5

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

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4.3

Features

4.6

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/87908-102188/TeamSupport-vs-LiveAgent)

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

vs

[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/)

$20/month

Price

$1950/year

4.5

Features

4.7

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$45/month

Price

$25/month

4.3

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-87908/LiveChat-vs-TeamSupport)

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

vs

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$20/month

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4.5

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management)

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

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4.4

Ease of Use

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[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

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4.2

Ease of Use

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[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[4.47 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

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$45/month

Price

R$35/month

4.3

Features

4.7

4.4

Ease of Use

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[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

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4.5

Features

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Ease of Use

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