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Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Organizations that want to monitor their employees activity on their Windows computers and protect their company against internal threats, employee fraud and improve staff productivity.
It's been the best solution our company has had, we have been happy using this and can honestly recommend it to anyone thinking about having an ideal RMM solution.
We can quickly see where there are problems through the dashboard.
The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.
My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires.
Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself.
Lack of some of the features that are presented in similar prices products.
I was reluctant to embark on an all-in-one solution. It's proven to be very reliable and useful.
We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.
A great product that makes monitoring staff activity easy. Staff are aware that they are being monitored and this quickly improves their focus to work smarter.
Some conflicts on some systems cause the application to crash. Updating works, but only mostly requiring some manual intervention.
Very happy and satisfied. I was not able to find anything comparable that shows live screens of staff computers this affordable and easy to use.
Also, there have been a couple of times that it stopped taking screenshots for no reason and the database either had to be moved or a new one created to get it working again.
It's view history like video is a perfect tool indeed. It is very easy to use, implement and superb way of keeping eyes on the users and to get information what other workers are doing.
Getting the client installed on some PCs is a pain.
Ease Of use, Features are amazing! look back period is very good and important tool.
Not backward comparability with agents, it stops me from doing updates, we have about 10 computers doing the monitoring, by deploying update we have to do all of them at the same time.
Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.
Prioritize real-user-identified key features according to your needs to find your best fit.
Atera
Top FeaturesSoftActivity Monitor
Atera
SoftActivity Monitor
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