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DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.
Cloud-based e-prescribing software which assists hospitals and clinics with prescription creation & renewals, electronic prior authorization, predictive analytics and alerts.
The platform is able to be fully customized and everyone I have had the opportunity to work with has been prompt, polite and effective. I am very happy with my decision to use them as our EHR.
So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.
It is easy to customize, easy to use, has the best ipad functionality, excellent customer support, fair pricing and is fast.
What upsets me is that there is no one to speak to in regards to support. I have lost alot of time because the website will not allow me to reset my password.
I love the ability to customize my own templates and create forms that will work for my practice. I enjoy the sleek design and ability to use the App for easy access in the field.
Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.
This still feels like a relatively young product with great potential. The price is very appealing.
As a medical director, I was unable to do the data searches required and task completions that were required. That’s not even speaking on the business end where the financial interface was poor.
It has patient medication, health history and does a good job at pointing out drug interactions between providers. It has easy, secure prescribing for controlled substances.
Routinely does not work. Support is awful, when they do help it has taken up to 4 hours to fix.
I used to love a long list of superior features of this platform, such that I continued to buy it in addition to an EHR which has eRx.
Virtual assist are rude and unable to assist or connect you with a supervisor or manager. On hold now for 1hr and 15 mins.
Overall we are happy with Dr. First. It's reliable and easy to use.
And their answers were not helpful and did not solve my problem. This is very frustrating when you are relying on their service to prescribe medications to your patients.
Customer services was excellent when setting up new physicians. The department walked me through every step of the way.
Their long-touted "upgrade" (which was being ballyhooed for 2 years before they implemented it) has drastically worsened our work flows.
Loni M.: My name is Loni. I'm a licensed therapist and I give DrChrono a four rating. For more like this click here. I use DrChrono on a daily basis for scheduling all of my sessions with my clients and navigating all of their billing and just keeping track of everything that comes along with providing the care for the current clients that I provide service for. I like the ease of being able to schedule and move around clients, also working within each separate client's profile is really easy to access everything that I need and I know exactly where to find different pieces of their file. Something I dislike about DrChrono is I sometimes feel I will click onto something and then save it and come to find out it doesn't always do that for me. That may be a user end issue, but I definitely run into that sometimes, or even maybe the refreshing. But dealing with HIPAA compliant software is that's definitely a common thing that you experience.
DrChrono
Dr. First
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