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DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.
Ideal for Substance Use Disorder & Mental Health Programs of all sizes, that provide inpatient residential and/or outpatient services. A fully integrated EHR/PM/RCM platform. Modern and easy to use.
The platform is able to be fully customized and everyone I have had the opportunity to work with has been prompt, polite and effective. I am very happy with my decision to use them as our EHR.
So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.
It is easy to customize, easy to use, has the best ipad functionality, excellent customer support, fair pricing and is fast.
What upsets me is that there is no one to speak to in regards to support. I have lost alot of time because the website will not allow me to reset my password.
I love the ability to customize my own templates and create forms that will work for my practice. I enjoy the sleek design and ability to use the App for easy access in the field.
Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.
This still feels like a relatively young product with great potential. The price is very appealing.
As a medical director, I was unable to do the data searches required and task completions that were required. That’s not even speaking on the business end where the financial interface was poor.
They are very responsive to how my needs may differ from other product users and often add/adjust features to improve my work flow. I appreciate that the system is always changing and improving.
Information that you are currently entering can be lost if connection to internet is broken. Documents have to be locked before you sign.
I like the ease of use with everything being within a click. I think that the paper work itself is easy to use and user friendly with the calendar being connected to the clients chart.
Several incidents of lost documentation which were not a result of user error, but Azzly could not recover these documents. Slow response time on fixing issues in their system.
But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing.
It is very frustrating that the calendar does not link directly to notes.
The Azzly staff are great to work with and have been great with regard to flexibility with our changing needs.
From the "display" issues, to the customer service, to the inability to access the system at times.
Loni M.: My name is Loni. I'm a licensed therapist and I give DrChrono a four rating. For more like this click here. I use DrChrono on a daily basis for scheduling all of my sessions with my clients and navigating all of their billing and just keeping track of everything that comes along with providing the care for the current clients that I provide service for. I like the ease of being able to schedule and move around clients, also working within each separate client's profile is really easy to access everything that I need and I know exactly where to find different pieces of their file. Something I dislike about DrChrono is I sometimes feel I will click onto something and then save it and come to find out it doesn't always do that for me. That may be a user end issue, but I definitely run into that sometimes, or even maybe the refreshing. But dealing with HIPAA compliant software is that's definitely a common thing that you experience.
DrChrono
AZZLY Rize
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