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DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.
Our target market is Ophthalmology practices however we also serve Optical shops and billing consultants as well. We would not want to sell to an optometry office that doesn't have any MDs.
The platform is able to be fully customized and everyone I have had the opportunity to work with has been prompt, polite and effective. I am very happy with my decision to use them as our EHR.
So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.
It is easy to customize, easy to use, has the best ipad functionality, excellent customer support, fair pricing and is fast.
What upsets me is that there is no one to speak to in regards to support. I have lost alot of time because the website will not allow me to reset my password.
I love the ability to customize my own templates and create forms that will work for my practice. I enjoy the sleek design and ability to use the App for easy access in the field.
Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.
This still feels like a relatively young product with great potential. The price is very appealing.
As a medical director, I was unable to do the data searches required and task completions that were required. That’s not even speaking on the business end where the financial interface was poor.
The clinical aspect of the ophthalmology-specific software was good to very good, and the product also incorporates patient scheduling and some billing functionality.
Worse than that the company was barely able to offer support and management, it was also arrogant and unresponsive. They seemed to know that they had you and that was it.
Get a DEMO you will love it. It is so user friendly and the reporting is great.
The are no more files to pull or lose. The system automatically bills for services as they are charted, so there are no lost charges.
The support team and training are the best. This is the most user-friendly software I have ever had the opportunity to use.
The software updates are very poorly rolled out. There is no communication about what they are taking away and what they are adding.
We have been working with management of KeyChart since 1989, back in the days of PRISM Data Systems. They are wonderful reliable people.
Every time they perform an update, whether it's designed to address Meaningful Use or fix a known problem, the software's performance suffers in the most negative and impacting ways.
Loni M.: My name is Loni. I'm a licensed therapist and I give DrChrono a four rating. For more like this click here. I use DrChrono on a daily basis for scheduling all of my sessions with my clients and navigating all of their billing and just keeping track of everything that comes along with providing the care for the current clients that I provide service for. I like the ease of being able to schedule and move around clients, also working within each separate client's profile is really easy to access everything that I need and I know exactly where to find different pieces of their file. Something I dislike about DrChrono is I sometimes feel I will click onto something and then save it and come to find out it doesn't always do that for me. That may be a user end issue, but I definitely run into that sometimes, or even maybe the refreshing. But dealing with HIPAA compliant software is that's definitely a common thing that you experience.
DrChrono
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