# Compare DrChrono vs PatientNow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare DrChrono and PatientNow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/89392-92269/drchrono-Practice-Management-vs-PatientNOW

---

# DrChrono vs PatientNow Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DrChronoPatientNow2/4 selected

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.9 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.9 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

[## DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.9 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.7

Functionality

3.9

Ease of Use

4

Customer Service

3.6

Reviews Sentiment

Based on [490 reviews](#user-reviews)

Positive

362

Neutral

45

Negative

83

[## PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.9 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.7

Functionality

3.8

Ease of Use

3.8

Customer Service

4

Reviews Sentiment

Based on [299 reviews](#user-reviews)

Positive

218

Neutral

38

Negative

43

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,183 reviews from electronic medical records software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

59%Fit

Missing features

Feature ratings

HIPAA Compliant

3.6

Patient Records Management

2.9

Charting

2.8

Patient Scheduling

2.6

Document Management

NA

79%Fit

High performer

Feature ratings

HIPAA Compliant

4.5

Patient Records Management

4.3

Charting

4.2

Patient Scheduling

4.3

Document Management

4.0

User satisfaction

User satisfaction

3.9

User reviews[490](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

Ease of use

4.0

Functionality

3.9

Value for money

3.7

Customer support

3.6

User satisfaction

3.9

User reviews[299](https://www.capterra.com/p/92269/PatientNOW/reviews/)

Ease of use

3.8

Functionality

3.8

Value for money

3.7

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

DrChrono’s cloud-based EHR streamlines intake, charting, billing, RCM & telehealth. Specialty-specific, mobile-friendly, & backed by EverHealth, helping practices boost care, revenue & efficiency.

Best for

PatientNow is used by med spas, plastic surgery practices, weight loss clinics, IV therapy centers, dermatology offices, and wellness practitioners.

## User reviews

Pros & cons

AS

Adewale S.

HIO

> "It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___7094650)

AK

Andrew K.

Owner - Clinic Director

> "At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___7044816)

AM

Alfiya M.

Software Engineer

> "I like the set of features they have - compliant to data safeguarding standards, managing historical customer medical..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6468248)

CH

Charbel H.

Chiro

> "Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7088036)

LF

Larisa F.

Nurse Practitioner

> "Many customizable features for documentation and notes which can be used for a variety of medical practices."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___7041617)

AB

Ahmad B.

MD

> "The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7036811)

JF

Jeffrey F.

Owner

> "It worked for me for many years until I decided to use a different program that was more specific to my field."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___7143258)

TW

Teya W.

Doctor of Nurse Practitioner

> "We had many questions and issues and put in help tickets with screen shots and emails from patients about issues..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6411115)

JF

Jeffrey F.

Owner

> "I was really glad to find something customizable that worked well for my chiropractic clinic."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___7143258)

AK

Andrew K.

Owner - Clinic Director

> "We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues,..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___7044816)

CD

Chris D.

Owner

> "As both a Chiropractor and Functional Medicine Physician, I appreciated Dr. Chrono having the EHR set up for chiro,..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6659647)

YE

Yasmina E.

Physician

> "Unavailability and unreliability of tech support are the major problems."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7070126)

AM

Alfiya M.

Software Engineer

> "Overall satisfactory experience, I have my medical appointments scheduled, improvised reminders."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6468248)

AB

Ahmad B.

MD

> "The implementation phase dragged for months, full of delays, unresolved issues and staff-downtime that disrupted..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7036811)

CS

Chandra S.

PMHNP-BC

> "I really did like this EMR but could not justify paying so much when I could get something similar for half the cost."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6501604)

KG

Kelly G.

Owner

> "They are not communicating with each other and keep saying “we have a ticket xxx open and we will get back with..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6553355)

EM

Ezra M.

Owner

> "I like how easy it is to find my ICD10 codes with this software. "

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6462771)

TL

Todd L.

Owner

> "They are making changes that will run customers off!!"

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___7055405)

AJ

Abby J.

Medical Records

> "This is great to use for anyone that has to deal with medical records."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6591911)

AB

Ahmad B.

MD

> "Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7036811)

AH

Adam H.

D.C.

> "I like being able to schedule patient’s from my phone app."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6255809)

AB

Ahmad B.

MD

> "After committing to DrChrono I discovered the system is virtually unusable without major workarounds."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7036811)

EL

Ellen L.

NP

> "sensitive content hidden\] who who worked me to set everything up was a wonderful instructor and answered all my..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6600168)

CD

Chris D.

Owner

> "The scheduler options for making patient careplans were severely limited compared to other EHRs."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6659647)

VR

Verified Reviewer

Product Manager

> "Excellent and easy-to-configure views to manage the appointment slots"

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6085921)

JJ

Justine J.

Vice President

> "There isn't a person you can contact or talk to about issues."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7070255)

OK

Omar K.

VP of Operations

> "One of the few EHR that wo4ks well as an app"

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___4421908)

AB

Ahmad B.

MD

> "The system is outdated, painfully slow, and nearly impossible to navigate."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7036811)

LW

Lee W.

DPM

> "I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2639531)

SC

Samuel C.

Owner

> "Essentially paid for 3 months of "service" with zero to show for it, complete waste of time for myself and the rest of..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6477444)

Kourosh B.

Physician

> "Bells and Whistles looked good and promising for tele health visits and specific customization."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___3443244)

KK

Katherine K.

PMHNP

> "We had to explain to them AGAIN 3 weeks ago why this thing they claim they have been working on for the past 3 months..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6822508)

JC

Jason C.

Owner

> "Customization was nice."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___4593942)

ZP

Zachary P.

President

> "Financial Numbers are not accurate!"

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6835304)

VR

Verified Reviewer

physician

> "superbill is pretty easy to useI liked the patient reminder options"

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#GetApp___4720668)

TW

Teya W.

Doctor of Nurse Practitioner

> "This has cost me many patients due their software not working, including OnPatient."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6411115)

AS

Amy S.

Clinical Massage Therapist

> "It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2626311)

SW

Sherri W.

Owner Physician

> "They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. "

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6335130)

PM

Pradeep M.

Physician Owner

> "Cost effective."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___4726040)

JJ

Justine J.

Vice President

> "Support is not helpful."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___7070255)

LM

Lo M.

Clinician

> "It allows me to access everything I need for my patients all in one spot."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___2741765)

SC

Samuel C.

Owner

> "I can't believe this product is as highly rated as it is, the customer service is beyond bad."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6477444)

LH

Lindsy H.

Billing Manager

> "Overall, Dr.Chrono would be a great addition to a medical practice, or a specialty practice as all your medical..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___2210323)

SW

Sherri W.

Owner Physician

> "It is not the same company we started with, or the same customer service. "

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6335130)

CC

Carol C.

Billing Manager

> "The feature we liked best was auto posting of insurance payments."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___2615100)

MS

Moisey S.

owner

> "After speaking to their executive team, \[sensitive content hidden\] stated it would be a breach a contract which is..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6626922)

SS

Scott S.

Physician

> "Comprehensive integrated system, allows for efficient patient care."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2256059)

TW

Teya W.

Doctor of Nurse Practitioner

> "Also, it was very difficult to get ahold of the customer support as well."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6411115)

KT

Kim T.

Owner/Practitioner

> "I do like the ease of the platform and that I can customize it."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2746925)

SW

Sherri W.

Owner Physician

> "This company truly does not care about the consumer or correcting their issues. "

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6335130)

LM

Lo M.

Clinician

> "There is a learning curve to learning the software, but is great once you learn everything you need."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___2741765)

JD

Jay D.

Chief Operating Officer, Physician

> "To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___4999397)

JdAU

Jean d'Amour U.

Consultant

> "It keeps improving its functionality."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___2788854)

KK

Katherine K.

PMHNP

> "Very easy to miss important communications."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6822508)

WM

William M.

CEO/Founder

> "The functionality is good. "

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2288265)

ZP

Zachary P.

President

> "Very expensive."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6835304)

WM

William M.

CEO/Founder

> "The support team are beyond good."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2288265)

AH

Adam H.

D.C.

> "The navigation is very slow so I don’t know whether they are running updates or the server is just slow."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___6255809)

SS

Scott S.

Physician

> "Software support is generally good and responsive."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2256059)

JD

Jay D.

Chief Operating Officer, Physician

> "On top of that we lost patients because they were billed for things that we told them that they were going to be..."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___4999397)

WM

William M.

CEO/Founder

> "Outstanding value for the money."

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#SoftwareAdvice___2288265)

SW

Sherri W.

Owner Physician

> "I did not sign a contract with the new company. "

[See full review](https://www.capterra.com/p/89392/drchrono-Practice-Management/#Capterra___6335130)

[View Reviews](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

SL

Shelley L.

Owner

> "Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7113668)

VR

Verified Reviewer

Dental Intern

> "It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7102183)

VR

Verified Reviewer

Dental Intern

> "I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7102183)

CP

Courtney P.

Esthetician

> "Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6828515)

AR

Alondra R.

Programs Administrator

> "I particularly appreciated the robust customization options that allow practices to tailor the EHR to their specific..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6456509)

LY

Leonid Y.

administrator

> "Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6310553)

MD

Melissa D.

Patient Coordinator

> "I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6729356)

Bethany M.

Nurse Practitioner

> "I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#GetApp___6407966)

DG

Darrell G.

Owner,Clinic Manager

> "From the initial consultation and demonstration right through to the signing up and implementation, the whole process has..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7138058)

VR

Verified Reviewer

Business Operations and Development

> "We experienced constant latency issues and were not satisfied with the reporting and communications functionality."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7056661)

CB

Christine B.

Aesthetician

> "The sheduling system is nice and the text communication."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6814486)

Nick W.

CEO

> "The scheduling tool is to complicated and causes drop of when it comes to scheduling."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7053911)

LP

Lenore P.

RN

> "Patient Now software is perfect for us because it keeps track of our patients needs through the treatment pathways, sends..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4950905)

VR

Verified Reviewer

Business Operations and Development

> "Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7056661)

AC

Aurora C.

Administrative Assistant

> "I enjoy the various customizable options available."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7005054)

JB

Jen B.

Owner

> "We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6815583)

PW

Paige W.

Executive Assistant to the CEO

> "He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6825887)

KP

Katelyn P.

NP

> "Also the photos section sometimes froze up or lagged when on the iPad."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6826600)

JK

Jessica K.

manager

> "Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7000137)

VR

Verified Reviewer

Operations Manager

> "They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674)

JC

Jill C.

Business Operations Manager

> "Programmers could make improvements to help streamline process's for users."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6456229)

CS

Cap S.

Guest Service Director

> "It's not integrated with anything else, and it can be difficult to make updates in the back office/data tables/ admin..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6465809)

PW

Paige W.

Executive Assistant to the CEO

> "The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here!"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6825887)

VR

Verified Reviewer

Operations Manager

> "Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674)

CP

Courtney P.

Esthetician

> "Seems to be able to organize things better."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6828515)

LT

Lia T.

Practice Manager

> "Reporting is ridiculously glitchy and ineffective."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7056485)

VK

Valerie K.

Medical Assistant

> "Scheduling and intake settings are easy to use."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6816369)

KP

Katelyn P.

NP

> "Inputting schedule times for different providers was difficult."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6826600)

PW

Peggy W.

CPA

> "Overall, this is a reliable and safe plat form to store patient information."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6756181)

CH

Charla H.

Owner

> "My handler finally told me that I needed to also hire a marketing company because they do not do that...and that if I..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6464382)

TW

Tansy W.

Practice Manager

> "The onboarding process was extremely helpful, and I enjoyed the entire process, great tutorials to watch."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7032785)

VR

Verified Reviewer

Operations Manager

> "Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674)

Nick W.

CEO

> "These are all great features"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7053911)

VK

Valerie K.

Medical Assistant

> "We had an issue with not being able to submit orders."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6816369)

KP

Katelyn P.

NP

> "The invoices were easily created and easy to look up."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6826600)

VR

Verified Reviewer

Operations Manager

> "Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674)

PW

Paige W.

Executive Assistant to the CEO

> "We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6825887)

VR

Verified Reviewer

Operations Manager

> "Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674)

AC

Aurora C.

Administrative Assistant

> "Billing on PN is easy to navigate."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7005054)

KT

Kim T.

Practice Coordinator and Medical Assistant

> "For instance, the data base of medicines is incomplete and there is no way to add to it."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6803737)

MD

Melissa D.

Patient Coordinator

> "Being able to use on iPads is a plus."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6729356)

SR

Scott R.

Owner

> "Accounts receivable does not follow the contracted price and up charges web services. "

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6770087)

AS

Amany S.

Owner

> "We also love that we can have access from different locations, and we can get work done from outside of the spa as well."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6113090)

SR

Scott R.

Owner

> "Cons: Sales does not inform buyer of Mac OS limitations and need for Parallels."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6770087)

AD

Andrea D.

Practice Manager

> "Very user friendly, great information and data through reports, general setup is fairly easy."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6473050)

CP

Courtney P.

Esthetician

> "Decent-it has a lot of useful tools but a lot of bugs."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6828515)

JP

Jeri P.

Office Manager

> "From structured and scheduled appointment reminders to Treatment Pathways, this software has great features that keep..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4732364)

KM

Kevin M.

Administrative Coordinator

> "Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___5015168)

CO

Carol O.

EA

> "Good experience so far - Again support team has made the learning curve a lot less strenuous."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6479029)

RD

Rebecca D.

OWNER

> "its very unfortunately that when we decided to NOT come off of on boarding due to the difficulties and interference with..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6678634)

CB

Christine B.

Aesthetician

> "Easy to learn."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6814486)

KH

Karsson H.

Director of Operations

> "After 4 years of using their services, we cancelled, only to still be charged for months for a product we'd cancelled."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6567946)

CD

Chiquita D.

Personal banker

> "My overall experience was good with patientnow not all of my doc used it was a downer"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6497337)

JS

JEFFREY S.

CEO

> "I'm left to dispute charges with our credit card company even after cancelling."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6719619)

MM

Monique M.

MD

> "Appreciate the integration with marketing and photos between Aesthetic Now and Rxphoto."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4850682)

JS

JEFFREY S.

CEO

> "Salespeople and onboarding contacts simply seem to disappear once the sale is made."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6719619)

LP

Lenore P.

RN

> "The scheduling , invoice/payment features of patient now work very well."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4950905)

VR

Verified Reviewer

Operations Manager

> "This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674)

TW

Tanya W.

Licensed Esthetician

> "its a great system that I'd recommend for anyone in a med spa setting"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6764890)

JD

Jen D.

Aesthetics Nurse

> "It’s been awful! Since 2 months into my contract with this company I have expressed issues and grievances I’ve had with..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6843896)

MS

Michael S.

Supervisor

> "The tech/customer service support is always so professional and helpful."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6475853)

JD

Jen D.

Aesthetics Nurse

> "They respond with more marketing BS."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6843896)

CN

Caroline N.

Clinic Manager

> "Reporting is alright, but the system ZENOTI is far superior!"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6670998)

VR

Verified Reviewer

Operations Manager

> "It was very difficult and they get you with a one-year contract which you can't get out off."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674)

SG

Susie G.

Practice Manager

> "From lots of shortcuts to reporting options to the day to day scheduling, it is all very easy to learn and has a natural..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4962209)

EW

Elizabeth W.

Manager

> "The reports can be inconsistent and pathways are complicated."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6478743)

PN

Paula N.

Office Manager

> "It is very user friendly, from scheduling, payment processing, integrations with other software, tracking inventory,..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4787685)

KE

Kelley E.

marketing coordinator

> "Getting help with customer service is difficult and lengthy at times"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6473291)

LM

Leigh M.

Medical Massage Therapist, business partner

> "Most of the people were nice to many zoom meetings"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6460572)

CH

Charla H.

Owner

> "It was miserable...If we fail I will put much of the blame on the people who took advantage of us and mislead us in every..."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6464382)

MM

Monique M.

MD

> "Quick tabs are helpful in saving time for price list."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4850682)

LL

Lauren L.

Spa Coordinator

> "I would say it sometimes feels a little outdated at times"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6460170)

LL

Liyah L.

Back Office Personnel

> "PatientNow's staff are knowledgeable, patient, and helpful."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6475327)

SY

Sarah Y.

COO

> "The help to make the practice run smoothly is lacking."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6456121)

TT

Terra T.

Director of Operations

> "Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4864007)

CN

Caroline N.

Clinic Manager

> "If you would like a service-based system, then don't use this one."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6670998)

PC

Pricilia C.

Management

> "So easy to use- Overall great experience"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6731483)

AJ

Abby J.

Medical Records

> "It was difficult at times when I needed assistance with the software"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6591924)

PC

Pricilia C.

Management

> "We love the great customer service they provide-"

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6731483)

CP

Carla P.

Owner operator

> "Their systems don’t communicate with one another."

[See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6697830)

[View Reviews](https://www.capterra.com/p/92269/PatientNOW/reviews/)

## User interface

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)

3.92 (490)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

3.93 (299)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

DrChrono

33/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/89392/drchrono-Practice-Management/#features)

PatientNow

Top features

38/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/92269/PatientNOW/#features)

### Recognition

DrChrono is recognized as a top-rated tool in 3 Capterra Shortlist reports

PatientNow is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

DrChrono

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

PatientNow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

DrChrono

-   By DrChrono
-   Located in United States
-   Founded in 2009

PatientNow

-   By PatientNow
-   Located in United States
-   Founded in 2004

## Popular Comparisons

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.92 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

vs

[Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[4.33 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/)

Contact vendor for pricing

Price

$49/month

3.9

Features

4.2

4.0

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/89392-136876/drchrono-Practice-Management-vs-Pediatric-Therapy-EMR)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

vs

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[4.45 (637)](https://www.capterra.com/p/93446/AestheticsPro/reviews/)

Contact vendor for pricing

Price

$160/month

3.8

Features

4.2

3.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/92269-93446/PatientNOW-vs-AestheticsPro)

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.92 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

vs

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

Contact vendor for pricing

Price

$0

3.9

Features

4.3

4.0

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/89392-195467/drchrono-Practice-Management-vs-Care-Patron)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

vs

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[4.44 (1,259)](https://www.capterra.com/p/131057/ZENOTI/reviews/)

Contact vendor for pricing

Price

$300/month

3.8

Features

4.3

3.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/92269-131057/PatientNOW-vs-ZENOTI)

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.92 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

vs

[ModMed](https://www.capterra.com/p/124590/EMA/)[4.42 (365)](https://www.capterra.com/p/124590/EMA/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

4.4

4.0

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/89392-124590/drchrono-Practice-Management-vs-EMA)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

vs

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

Contact vendor for pricing

Price

$59/month

3.8

Features

4.6

3.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/92269-140062/PatientNOW-vs-Pabau-CRM)

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.92 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

vs

[Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

4.4

4.0

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/89392-180899/drchrono-Practice-Management-vs-Alleva)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

vs

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)[3.51 (75)](https://www.capterra.com/p/162938/Aesthetic-Record/reviews/)

Contact vendor for pricing

Price

$12/month

3.8

Features

3.4

3.8

Ease of Use

3.5

[View full comparison](https://www.capterra.com/compare/92269-162938/PatientNOW-vs-Aesthetic-Record)

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.92 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

vs

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[4.40 (453)](https://www.capterra.com/p/122278/EpicCare-EMR/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

4.4

4.0

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/89392-122278/drchrono-Practice-Management-vs-EpicCare-EMR)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

vs

[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[4.08 (239)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.1

3.8

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/92269-122691/PatientNOW-vs-Nextech-Practice)

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.92 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/)

vs

[Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

3.8

4.0

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/89392-129169/drchrono-Practice-Management-vs-Tebra)

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/)

vs

[ModMed](https://www.capterra.com/p/124590/EMA/)[4.42 (365)](https://www.capterra.com/p/124590/EMA/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.4

3.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/92269-124590/PatientNOW-vs-EMA)