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DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.
WebPT serves outpatient physical, occupational, and speech therapy practices of all sizes and is trusted by more than 155,000 rehab therapy professionals at over 27,000 clinics across the US.
The platform is able to be fully customized and everyone I have had the opportunity to work with has been prompt, polite and effective. I am very happy with my decision to use them as our EHR.
So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.
It is easy to customize, easy to use, has the best ipad functionality, excellent customer support, fair pricing and is fast.
What upsets me is that there is no one to speak to in regards to support. I have lost alot of time because the website will not allow me to reset my password.
I love the ability to customize my own templates and create forms that will work for my practice. I enjoy the sleek design and ability to use the App for easy access in the field.
Poor onboarding process. Incompetent staff, unauthorised billing, security breach, non- existent customer service.
This still feels like a relatively young product with great potential. The price is very appealing.
As a medical director, I was unable to do the data searches required and task completions that were required. That’s not even speaking on the business end where the financial interface was poor.
Overall, I am very pleased with my transition to WebPT - very user friendly, great customer support. Average tech skills equipped me to use this program effectively.
I have multiple groups that are multispeciality, who find it does not work as well for their providers who are not Physical Therapists.
Our clinicians are extremely happy with the ease of use and final product the documentation system produces. From an office staff use, they also love the user-friendly features of the program.
WebPT destroyed a portion of my patient's medical documents.
They have an agreement with Kareo so our billing flows over easily. I also love the reports to keep good tabs on what we are doing and how things are processing.
Our only complaint would be that the copays from the patients sometimes do not transfer to our Kareo (our billing system).
You and your staff can fax notes in 5 seconds keeping doctors updated with ease. WebPT also has excellent customer service and amazing company values.
I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.
Loni M.: My name is Loni. I'm a licensed therapist and I give DrChrono a four rating. For more like this click here. I use DrChrono on a daily basis for scheduling all of my sessions with my clients and navigating all of their billing and just keeping track of everything that comes along with providing the care for the current clients that I provide service for. I like the ease of being able to schedule and move around clients, also working within each separate client's profile is really easy to access everything that I need and I know exactly where to find different pieces of their file. Something I dislike about DrChrono is I sometimes feel I will click onto something and then save it and come to find out it doesn't always do that for me. That may be a user end issue, but I definitely run into that sometimes, or even maybe the refreshing. But dealing with HIPAA compliant software is that's definitely a common thing that you experience.
Clifford: Hello, my name is Clifford, owner of Civil Physical Therapy. I rate WebPT four out of five. Before I started using WebPT with my own company, I had experience with Clinician, which was a different software that I used when I was managing a big clinic, but with a different company. I started using WebPT once I launched my company, Civil Physical Therapy. I used WebPT because they offered a competitive rate for a new small business starting, there was ease of use, it was user-friendly, and the support was adequate enough and I felt confident that I could start my practice. And three and a half years later, we're still using it and we're still happy. When I started with WebPT, it was pretty easy to get started. It wasn't difficult. They had a good support team. They had people that actually call directly and we exchanged emails back and forth. They give you some things to fill out, you do that, give them all the information that they need. And it wasn't a hassle at all to start. The recommendations that I have for anyone starting with WebPT is that it's a pretty good software to kind of get you started as a new small business practice of either physical therapy, occupational therapy, or speech. They offer competitive rates. They have a good support team. The documents are pretty legible. There's ease of access, there's good functionality. I think it is a great place to start to manage your company via their software.
DrChrono
WebPT
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