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North American certified home health agencies, hospice organizations, as well as and private pay, non-medical home care providers who want to manage their operations with a web-based solution.
HHAeXchange's homecare management platform offers a complete solution for homecare providers of any size. HHAeXchange serves the states AL, FL, MN, NJ, NY, NC, PA, and WV.
Overall we have a very positive experience. Customer service is responsive and friendly.
Enhancements are very difficult to get done and general responsiveness to our needs has diminished since the acquisition by Resmed.
They have a very strong team, and are devoted to customer satisfaction. There are a bunch of enhancement ideas being rolled out, and they are very willing to listen and implement changes.
When a fix needs to move to tier 2 you, there is no follow up.
This feature is amazing and provides immediate access for Health Care Providers to retrieve information regarding their patients who have been admitted to Home Health or Hospice.
We use Brightree for both Home Health and Hospice. We chose Brightree a few years ago after having a bad experience with another vendor.
They are invested in analytics and assuring that our clinical staff have ease of documentation in the field. Their customer service is timely and responsive to follow up.
I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol.
Customer service is horrible, billing is horrible, the platform is horrible all together. I would never recommend this software ever.
I have a great overall experience with HHA the people are who we are in contact with are very nice and cordial and professional.
A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill.
From the inception of the product we have been happy with exceptional great service.
Worst experience ever, is very messed up that we are obligated to use it.
The greatest benefit to this system is the ease of use for our Aides.
Lag time is what I don't like it don't happen a lot but when it does it is horrible.
MatrixCare Private Duty
HHAeXchange
Top FeaturesMatrixCare Private Duty
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HHAeXchange
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