Stamps.com vs Process Shipper: Which is a better fit?

Our experience with Stamps.com was excellent. Customer service always friendly and eager to help.

Kyle K

Superintendent

You have to pay the postage rates, plus pay a membership fee, plus purchase the paper you buy the stamps on. If you mess up the printing, it is a real pain to try and print a new sheet.

I am happy with the software and it helps my staff to speed up their paperwork and save their time.

LAURA L

Owner and President

It caused me so much anxiety; it made me absolutely dread going to the post office and some of my packages would even go out late because I would postpone mailing them.

I like the ease of use and being able to cut out trips to the post office is great. Printing stamps from home is a great idea.

The website is buggy and gets stuck where all the selections in a mandatory drop down list are disabled.

Kayla K

Technical Support Engineer

At the time I used this product, it was super convenient as I was in a long distance relationship and sent a lot of snail mail. The ease of this, to be able to print shipping labels, was amazing.

My only complaint is that stamps.com hasn't always been around. If I had known about it sooner, I would have wasted a lot less time in line at the Post Office.

Integration with UPS and Fedex works well. And the ability to important mass quantities of drop shipments and have them show up in pace is great.

When doing bulk shipments the import will fail and you will get a completely unhelpful generic error so it is hard to troubleshoot what the error is. International shipments generally don't work.

I like that if I choose I can enter any given address one time and the system will save it. Then if I ship there again, I do not have to type it all out again.

Inability to prevent a shipment from shipping when an order does not have a Job Number. Also inability to move shipments from one job to another if a wrong job number is supplied.

I love that fact that it will email when a shipment is processed. I can choose myself, if I just want to know when something is headed to a vendor or something.

After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code.

It is great how easy it is to UPS or FedEx a package within PrintSmith.

There is always an error, so we've stopped using Process Shipper for Canadian shipments. We reached out to Process Shipper support over a year ago to try to trouble shoot it.