# Compare ECP vs Icon 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ECP and Icon based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/90493-242149/ECP-vs-VoiceFriend --- # ECP vs Icon Features and Cost Comparison Last updated March 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ECPIcon2/4 selected [ECP](https://www.capterra.com/p/90493/ECP/)[4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/) [Icon](https://www.capterra.com/p/242149/VoiceFriend/)[4.7 (25)](https://www.capterra.com/p/242149/VoiceFriend/reviews/) [## ECP](https://www.capterra.com/p/90493/ECP/)[4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.9 Reviews Sentiment JL CA Based on [152 reviews](#user-reviews) Positive 147 Neutral 4 Negative 1 [## Icon](https://www.capterra.com/p/242149/VoiceFriend/)[4.7 (25)](https://www.capterra.com/p/242149/VoiceFriend/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.6 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment BS MB Based on [25 reviews](#user-reviews) Positive 24 Neutral 0 Negative 1 ## Summary * * * Features in Assisted Living Software Best performer 37 / 44 Only ECP - Admissions Management - Assessment Management - Care Plan Management 27 / 44 Only Icon - AI Copilot - Attendance Tracking - Generative AI User satisfaction User satisfaction 4.7 User reviews[152](https://www.capterra.com/p/90493/ECP/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.9 User satisfaction 4.7 User reviews[25](https://www.capterra.com/p/242149/VoiceFriend/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.4 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for ECP is used by assisted living facilities, memory care communities, independent living communities, group homes, intellectual and developmental disability care providers, and pharmacies. Best for Independent Living Communities Continuing Care Retirement Communities Active Adult Communities Life Plan Communities Assisted Living Communities Skilled Nursing Facilities PACE Programs Home Health ## User reviews Pros & cons JL Jordyn L. Compliance Officer > "ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7105588) CH Crystal H. RN > "Our only involves not being able to save certain documents and go back to them later." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7048597) CA Christopher A. Administrator > "The system includes an integrated e-signature feature, making the approval and management of care plans more..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880550) LZ Lori Z. Owner and Director > "That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome,..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6882606) Charlene P. Vice Presidnet of Resident Care > "The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7119386) LR Linda R. Director of Nursing > "What I like least about ECP is sometimes information is not accessible in all areas." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7110360) PR Phillip R. Community Nurse > "ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880320) EF Elizabeth F. Program Supervisor > "The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880720) PP Placida P. Administrator > "I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7079839) DS Danielle S. Assisted Living Aide > "system crashes and sign in issues, which can be daily, and sometimes multiple times daily. " [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6882529) CL Charlene L. owner > "We have stayed with ECP for a number of years because it is a reliable system and makes medication management..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7116315) AL Angie L. Manager Supervisor > "Staff does get frustrated when and if we loose internet connection and they are not able to document." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880372) AG Amy G. Revenue Cycle Manager > "They're always quick to answer my questions and tailer the software to our needs. When there is a bug, they fix..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7051717) DS Danielle S. Assisted Living Aide > "there can be issues that last days, and impede clients ability to use the service in total." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6882529) PR Phillip R. Community Nurse > "The system could benefit from more flexibility and modern reporting tools, but overall, it’s a trusted solution..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880320) ST Stephanie T. Director - Owner > "It isn’t easy to scan in several documents and organize files efficiently." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6884227) MR Michelle R. Business Office Manager HR RN > "The support team also works quickly to resolve any issues, and that’s minutes not hours!" [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7097991) CH Crystal H. RN > "We waste a lot of time reentering assessments." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7048597) JH Jacqueline H. Manager > "Medication Administration part helps staff to follow order to administer medication easily and correctly." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7010669) AM Ali M. PharmD > "What I dislike the most is the way it automatically receives inventory." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6716196) MR Melanie R. QA and Trainer > "I appreciated the supportive, collaborative throughout ECP, and the wide range of helpful tools made the experience..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880362) AL Angie L. Manager Supervisor > "I would be lost without it." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880372) TF Terry F. Assistant Business Office Manager > "This program gives real value for the money it costs our company. " [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7100460) TT Traci T. Director > "I have spoken with ECP support regarding this issue, but we are not able to enter in readings for BSL levels when..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___4376225) JR Joanne R. Residential nurse director > "The files are easy to upload and the information I need is right at my fingertips ." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7061741) DF Damon F. Director of Residential Services > "Inability to change types of incidents or add questions to incident reports and investigations." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___4376964) EF Elizabeth F. Program Supervisor > "I like everything about ECP it’s a lot easier and better than the paper Mar. ECP has made it lots easier to document" [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880720) CL Carolyn L. Owner > "Not happy with their business practices at all." [See full review](https://www.capterra.com/p/90493/ECP/#SoftwareAdvice___6051429) TW Toby W. Administrator > "We have very few minor issues, all of which were quickly resolved." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7031297) WD Wendy D. RN > "The app is not as user friendly as the PC program." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___4377682) AL Angie L. Manager Supervisor > "It saves alot of time when it comes to charting on residents." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880372) MR Miqueila R. Assistant Director > "No chat support." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___4376257) DM Dan M. Service Coordinator > "Daily task lists and easily customized care plans allow for simple and effective charting and tracking of facility..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___4736586) MH Melinda H. D.O. > "Links to the pharmacy (sometimes lag in checking in meds) and discontinuation." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___2821118) MR Melanie R. QA and Trainer > "Throughout the program, the communication and guidance were consistently clear, supportive, and genuinely helpful..." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6880362) JM Jen M. RN DHS > "I do not like that the 'classification' for medications is just to help trigger rules." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___2166370) DC Diana C. Executive Director > "Quick response time and the fix that was sent took care of the issue. " [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___7011480) VD Vicki D. Care Coordinator > "Not any training when updates are applied." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___2422536) JZ Jason Z. Operations Manager > "It is user friendly, which enables are staff to document effectively." [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___6884153) RM Richard M. Pharmacy Director > "Some features are confusing for the nurses" [See full review](https://www.capterra.com/p/90493/ECP/#Capterra___2343806) [View Reviews](https://www.capterra.com/p/90493/ECP/reviews/) BS Betsy S. Office Manager > "I've worked with this software for years at a previous employer and it worked so well and the application was very user-friendly, that when I transitioned to another job I had the opportunity to..." [See full review](https://www.capterra.com/p/242149/VoiceFriend/#Capterra___3354749) MB Maggi B. Resident Services Director > "Not happy with the maintenance potion of the program and the cost to integrate with another program is very costly." [See full review](https://www.capterra.com/p/242149/VoiceFriend/#Capterra___4658060) [View Reviews](https://www.capterra.com/p/242149/VoiceFriend/reviews/) ## User interface 4.68 (152) [Icon](https://www.capterra.com/p/242149/VoiceFriend/) 4.68 (25) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features ECP Top features 37/44 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - AI Copilot - Alerts/Notifications - API - Assessment Management - Attendance Tracking - Calendar Management - Care Plan Management - Charting - Claims Management - Communication Management - Compliance Management - Contact Management - Customizable Reports - Customizable Templates - Document Management - Event/Activities Planning - Financial Management - Generative AI - Geriatric Care - HIPAA Compliant - Incident Management - Invoice Management - Lead Management - Meal/Nutrition Management - Medical Billing - Medication History - Mobile Access - Patient Records Management - Point of Care System - Reminders - Reporting & Statistics - Scheduling - Search/Filter - Self Service Portal - Staff Management - Task Scheduling - Third-Party Integrations - User Management - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/90493/ECP/#features) Icon 27/44 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - AI Copilot - Alerts/Notifications - API - Assessment Management - Attendance Tracking - Calendar Management - Care Plan Management - Charting - Claims Management - Communication Management - Compliance Management - Contact Management - Customizable Reports - Customizable Templates - Document Management - Event/Activities Planning - Financial Management - Generative AI - Geriatric Care - HIPAA Compliant - Incident Management - Invoice Management - Lead Management - Meal/Nutrition Management - Medical Billing - Medication History - Mobile Access - Patient Records Management - Point of Care System - Reminders - Reporting & Statistics - Scheduling - Search/Filter - Self Service Portal - Staff Management - Task Scheduling - Third-Party Integrations - User Management - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/242149/VoiceFriend/#features) ### Recognition No recognitions have been awarded to ECP No recognitions have been awarded to Icon ### Deployment & support ECP Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Icon Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ECP - By Extended Care Professional - Located in United States - Founded in 2004 Icon - By Icon - Located in United States - Founded in ## Popular Comparisons [ECP](https://www.capterra.com/p/90493/ECP/)[4.68 (152)](https://www.capterra.com/p/90493/ECP/reviews/) vs [Senior Living Core Platform](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/)[4.65 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Contact vendor for pricing Price $1 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/90493-209867/ECP-vs-Senior-Living-Core-Platform) [ECP](https://www.capterra.com/p/90493/ECP/)[4.68 (152)](https://www.capterra.com/p/90493/ECP/reviews/) vs [Eldermark](https://www.capterra.com/p/248496/Service-Minder/)[4.64 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Contact vendor for pricing Price $1/month 4.5 Features 4.3 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/90493-248496/ECP-vs-Service-Minder) [ECP](https://www.capterra.com/p/90493/ECP/)[4.68 (152)](https://www.capterra.com/p/90493/ECP/reviews/) vs [Therap](https://www.capterra.com/p/124101/Therap/)[4.66 (77)](https://www.capterra.com/p/124101/Therap/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/90493-124101/ECP-vs-Therap) [ECP](https://www.capterra.com/p/90493/ECP/)[4.68 (152)](https://www.capterra.com/p/90493/ECP/reviews/) vs [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[4.61 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Contact vendor for pricing Price $8/month 4.5 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/90493-233684/ECP-vs-ShiftCare) [ECP](https://www.capterra.com/p/90493/ECP/)[4.68 (152)](https://www.capterra.com/p/90493/ECP/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.45 (821)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.5 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/90493-195467/ECP-vs-Care-Patron)