SoftExpert Suite vs ProcessPlan: Which is a better fit?

He is very responsive, helpful, and most importantly, extremely patient to help us get on track.

Had trouble printing out Organizational charts which I thought was odd. You can view the org chart online but not able to print it out in a PDF for instance for customers who ask for it.

It is perfect for managing customer complaints and compliance management. The customer service is fantastic.

When you need to integrate with Microsoft Word, it's a trouble, if you have different versions of MS Office, or have different Java versions.

There are rooms for improvement but knowing there is a roadmap in place and SE team listen the feedback, increases confidence and level of satisfaction.

It is a bit annoying to have to install the JNLP file whenever I open a document. It uses Java to control security into the documents.

I have never had an issue with the servers being down and the response time in answering questions have been great.

Opening a document always has a lag, could be a few seconds to half a minute, especially the first time of the day.

We love how easy to use this software is. It has made such a dramatic difference in our ability to stay on top of all of our processes.

Just getting the admin rights to create a new process was difficult. Then the instructions for how to manipulate the software was not thorough enough to be of much use.

The responsiveness and knowledge of their support has been great. They helped us to create some pretty advanced process flows and were extremely helpful.

Very limited in its features. Doesn't seem to be too custom.

This software was very comprehensive but easy to use. It helped our organization with the growth process to evaluate where our employees are professionally.

Some more complex processes are hard to implement and end up with a lot of unnecessary manual steps.

We also recently created a process plan for days off and that helps HR keep track of vacation days. Overall, great product and very helpful.

Also in the last 1.5 years there where updates that broke the currently used processes - from mixing up fields, to dropping the currently ongoing processes.