AppFolio Property Manager vs CoStar Real Estate Manager: Which is a better fit?

The entire staff at Appfolio was so friendly and encourging during the short transition and the tutorials were awesome. It changed my life and my staff love using Appfolio.

Going through and adding charges to every account we set up is inconvenient, and leaves a large room for human error.

The ability to run reports for our clients and send them via the system, ease of communicating with boards and owners, excellent web site support, very good technical support.

Inventory was never accounted for and would come up missing. We are in the process of putting our inventory in Appfolio so there is accountability when things come up missing.

Whenever I have had a question, the tech support has been outstanding and they often go the extra mile to make my job easier. Love the dashboard where everything can be seen at a glance.

When we choose the software, we thought because it was marketed as something that handled "NYC DHCR" leases but that's is misleading.

I do enjoy it, the customer services has been amazing to work with. We are still getting used to the program, and how to best use it.

Frank F

COO

Totally closed system (no open API), so it's impossible to integrate other things with. Their in-house call center is expensive and poor value for the money, considering wait times.

Knowledge database is excellent, among best in class that I've used. ETL functionality has been helpful for mass updates, and user management is easy once you get the hang of it.

Can be a little difficult to navigate. I had no training with the software and I had to play around with it a little to find the information I was looking for.

Lease Administration & ASC 842 Reporting are "best in class", (2) Workflow is simply the best, in comparison to other leading software which makes you scroll to multiple screens.

Jeff J

Business Development Supervisor

We really did not see a benefit, it was a waste of time to have my team chase down dead contacts and contacts that were gone.

I like that everything you need to know about a property or development is all laid out in one platform with different tabs - very visually appealing and easy to navigate.

Brokers don't always update the listings or they purposely leave off information. Cold calling is still a thing with this software, it just gives you a base and a prep before your call in my opinion.

It's concise and you can find out what you want to find out (usually). When managing your listings, you can see a performance report which is the greatest thing about this.

I don't know what other software is like this one. Everyone uses this software so it's hard to switch to something that no one knows about.