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Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.
Residential Properties, Multi-Family Apartment Building, Student Rental, Commercial Properties, Mixed Used, Co-op Housing
The entire staff at Appfolio was so friendly and encourging during the short transition and the tutorials were awesome. It changed my life and my staff love using Appfolio.
Going through and adding charges to every account we set up is inconvenient, and leaves a large room for human error.
The ability to run reports for our clients and send them via the system, ease of communicating with boards and owners, excellent web site support, very good technical support.
Inventory was never accounted for and would come up missing. We are in the process of putting our inventory in Appfolio so there is accountability when things come up missing.
Whenever I have had a question, the tech support has been outstanding and they often go the extra mile to make my job easier. Love the dashboard where everything can be seen at a glance.
When we choose the software, we thought because it was marketed as something that handled "NYC DHCR" leases but that's is misleading.
I do enjoy it, the customer services has been amazing to work with. We are still getting used to the program, and how to best use it.
Totally closed system (no open API), so it's impossible to integrate other things with. Their in-house call center is expensive and poor value for the money, considering wait times.
I love the prospective tenant that they fill out application, schedule viewings then write the lease all super easy to use. Automatic rent payments work perfectly everytime.
The system can be difficult to navigate at times. Some of the reports, invoices, etc. aren't always categorized in an orderly way which can be frustrating.
This is an organization that is very customer focused, and they do a fantastic job of implementing features that their users suggest. The application is very robust.
Too many options which make it difficult to navigate sometimes but I guess different clients have different options needed.
The turnaround times are great when it comes to customer service and getting issues addressed which is highly appreciated during pressing times. Overall a pleasant experience so far.
It's sometimes not very forgiving. It's sometimes hard to correct a mistake you made.
It very user friendly and excellent value for expense. Customer support is top notch.
Melanie: Hi, my name's Melanie. I'm a controller at Blue Marble Development, and I give AppFolio property management, a rating of five out of five. Prior to using AppFolio, we used QuickBooks Desktop Premier, and it just wasn't working for our company because it didn't have enough property management availabilities and tasks that needed to be done with property management. We couldn't record it very well in QuickBooks, so we started looking for a new program, and AppFolio was the one that we decided to go with. We decided to go with AppFolio because it is a great property management program. It has every task that you need to do. It's very user-friendly, and it just was a very easy transition from QuickBooks into AppFolio. We love it. Getting started with AppFolio was very simple. The customer service team was great in assisting us in getting it implemented, and it was just a really easy transition for our company. I highly recommend AppFolio. And any advice that I would give for anybody going into this program is really just to have a close contact with customer service. They work great with you, and they're available to answer any of your questions. It's a really great program, and I highly recommend it.
Prioritize real-user-identified key features according to your needs to find your best fit.
AppFolio Property Manager
Top FeaturesMi Property Portal
AppFolio Property Manager
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Mi Property Portal
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