AppFolio Property Manager vs Zego: Which is a better fit?

The entire staff at Appfolio was so friendly and encourging during the short transition and the tutorials were awesome. It changed my life and my staff love using Appfolio.

Going through and adding charges to every account we set up is inconvenient, and leaves a large room for human error.

The ability to run reports for our clients and send them via the system, ease of communicating with boards and owners, excellent web site support, very good technical support.

Inventory was never accounted for and would come up missing. We are in the process of putting our inventory in Appfolio so there is accountability when things come up missing.

Whenever I have had a question, the tech support has been outstanding and they often go the extra mile to make my job easier. Love the dashboard where everything can be seen at a glance.

When we choose the software, we thought because it was marketed as something that handled "NYC DHCR" leases but that's is misleading.

I do enjoy it, the customer services has been amazing to work with. We are still getting used to the program, and how to best use it.

Frank F

COO

Totally closed system (no open API), so it's impossible to integrate other things with. Their in-house call center is expensive and poor value for the money, considering wait times.

We are very impressed by the customer support. As for the benefits of this, it's majorly impacting the real time reporting with its payment integration.

I waited 33 days on a response to try to cancel the product, which then put us past the contract required notice and we had to pay for this horrible software for another year.

I can call with any support needs and always get the help that I need. Just an overall great product that has streamlined our business.

Georgia G

Controller

The occasional transaction that has an error is difficult to identify.

Jacqueline J

Property Manager

I love the fixed auto pay. I have my elderly tenants on it and they love it.

There's no con that I know of, as we use the Rent Manager integration.

I love the app - it allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention.

They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately.