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Powering Medical Spas, Wellness Practices, Weight Loss Clinics, IV Therapy, Plastic Surgery, and Cosmetic Dermatology.
Designed for mental health care professionals and staff, billing companies and businesses within healthcare industry to manage medical records, billing, patient statements, payments and more.
Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others.
WARNING!!!! Patient Now & Aesthetic Now are the same, fraudulent claims & terrible support.
Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important.
It takes 5 clicks to get even the simplest task completed. Functionality is Not what they promised and the worst problem yet is that it is always down or glitching.
The pathways have the greatest impact to practice/ patient communication. They can be an amazing tool when used properly.
But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build.
What I like about PatientNow is that it's an easy to use software and great features that can opt in for.
I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive.
The service is excellent. The best part is that DELPHI is always evolving, and the owner there to help you himself.
The thing I have had the most trouble with is understanding how to do advances. I don't know if it's because the operation isn't as simple as it could be, or if my brain just can't grasp the concept.
Will is always there and very patient in helping with questions. So nice that you get to try it out for free before you buy in so that you know exactly what you are buying.
If you make an error when writing-off a balance, you must delete the transaction and start over.
And it has good technical support, It is a robust application. It has good trial version you can evaluate software and use it I just learning it is easy to learn.
Customer service was poor in terms of response time and knowledge of the product, troubleshooting.
I also purchased A+ Delphi and not only has Will been helpful, he is funny. It is very user- friendly and is hip with the current requirements of the insurance companies.
It can be difficult to make adjustments in both billing and scheduling areas.
Chris: Hi, everyone. My name is Chris and I am the Chief Operating Officer of a medical practice, and we are a user of PatientNow. Definitely a great product. Would rate PatientNow a five. So we used a local web developer prior to PatientNow who just... It wasn't working. They didn't have sophisticated tools. They didn't have the potential to reach our customers and our patients, and PatientNow really has all the tools and resources to be able to engage with patients online, do patient management, patient retention, as well as build a top quality website for our practice. So PatientNow has a great reputation in the industry, specifically in our specialty of healthcare. So it was really a no-brainer to go with PatientNow. We had looked at some previous work that they had done for other practices and we're really impressed by the quality as well as the completeness of those websites, as well as the patient management, patient reputation that they were able to do for those practices. So that's why we decided to make the change to PatientNow. So whenever you do these large changes within a practice, if that's a website or a patient management system, these can be challenging. PatientNow has a great team that can walk you through the process. They really encourage feedback and guidance from us. So it's not just like a stock web platform that we use. We were able to provide insight and really customize what we want people to see when they come to visit our website and to see what services we offer and everything that we can provide for patients. So for anybody that would be considering making a switch to PatientNow, I would encourage them to ask a lot of questions, to really take what you need out of a website or what you need out of somebody that's going to manage your online space and reputation, to make sure that they can customize it to what you need. That way, it's not just a stock website or a stock way that patients can find you, but it's really customized to highlight and showcase what you do, the great results that you've had for other patients or for other customers or clients, and really work with the team to guide them and be a source of input for them, to customize your site exactly how you want it to look, and PatientNow has been great in doing that.
PatientNow
Top FeaturesDELPHI32
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