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PatientNow vs Insta: Which is a better fit?

Updated on January 20th, 2025
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Summary
Features in Patient Management
17
50
  • Appointment Management
  • Calendar Management
  • Document Storage
23
Best performer
50
  • Admissions Management
  • Alerts/Notifications
  • API
User satisfaction
4.0
User reviews263
Ease of use
3.8
Functionality
3.8
Value for money
3.8
Customer support
4.0
3.8
User reviews32
Ease of use
3.6
Functionality
3.9
Value for money
3.7
Customer support
3.6
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Powering Medical Spas, Wellness Practices, Weight Loss Clinics, IV Therapy, Plastic Surgery, and Cosmetic Dermatology.

Insta is targeted towards single & multi-center clinics and hospitals in Asia, Middle East and Africa with over 1250+ centers, 18K daily active use in 22 countries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Chris B
Practice Consultant
5.0

Chris: Hi, everyone. My name is Chris and I am the Chief Operating Officer of a medical practice, and we are a user of PatientNow. Definitely a great product. Would rate PatientNow a five. So we used a local web developer prior to PatientNow who just... It wasn't working. They didn't have sophisticated tools. They didn't have the potential to reach our customers and our patients, and PatientNow really has all the tools and resources to be able to engage with patients online, do patient management, patient retention, as well as build a top quality website for our practice. So PatientNow has a great reputation in the industry, specifically in our specialty of healthcare. So it was really a no-brainer to go with PatientNow. We had looked at some previous work that they had done for other practices and we're really impressed by the quality as well as the completeness of those websites, as well as the patient management, patient reputation that they were able to do for those practices. So that's why we decided to make the change to PatientNow. So whenever you do these large changes within a practice, if that's a website or a patient management system, these can be challenging. PatientNow has a great team that can walk you through the process. They really encourage feedback and guidance from us. So it's not just like a stock web platform that we use. We were able to provide insight and really customize what we want people to see when they come to visit our website and to see what services we offer and everything that we can provide for patients. So for anybody that would be considering making a switch to PatientNow, I would encourage them to ask a lot of questions, to really take what you need out of a website or what you need out of somebody that's going to manage your online space and reputation, to make sure that they can customize it to what you need. That way, it's not just a stock website or a stock way that patients can find you, but it's really customized to highlight and showcase what you do, the great results that you've had for other patients or for other customers or clients, and really work with the team to guide them and be a source of input for them, to customize your site exactly how you want it to look, and PatientNow has been great in doing that.

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PatientNow

17/50
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • API
  • Automated Scheduling
  • Bed Management
  • Booking Management
  • Claims Management
  • Communication Management
  • Contact Database
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Discharge Management
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Invoice Management
  • Live Chat
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Patient Location Tracking
  • Patient Monitoring
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Registration Management
  • Reporting & Statistics
  • Surveys & Feedback
  • Task Scheduling
  • Third-Party Integrations
  • Appointment Management
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Client Portal
  • Document Storage
  • HIPAA Compliant
  • Historical Reporting
  • Mobile Access
  • Patient Flow Management
  • Patient Intake
  • Patient Scheduling
  • Records Management
  • Reminders
  • Scheduling
  • Self Service Portal
  • SMS Messaging
See All features
Hide Patient Management Software Features -

Insta

Top Features
23/50
Show Patient Management Software Features +
PatientNow
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Insta
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
PatientNow
  • By PatientNow
  • Located in United States
  • Founded in 2004
Insta
  • By Practo
  • Located in India
  • Founded in 2008
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