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Remedly software is used by a range of specialties, such as Mental Health, Medical Spa, Plastic Surgery, Weight Loss, DME companies, Medical Billing Companies, and others.
Powering Medical Spas, Wellness Practices, Weight Loss Clinics, IV Therapy, Plastic Surgery, and Cosmetic Dermatology.
The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn.
They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics.
The on boarding team treats you like family and is vested in the growth of your practice from the get go. The platform is constantly improving and add customization and partnerships.
Lack of functional app for the i phone. We can access it on our phone but it is extremely cumbersome to use.
Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.
This is confusing for patients to know exactly how much an item cost before tax.
The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service.
However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details.
Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others.
WARNING!!!! Patient Now & Aesthetic Now are the same, fraudulent claims & terrible support.
Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important.
It takes 5 clicks to get even the simplest task completed. Functionality is Not what they promised and the worst problem yet is that it is always down or glitching.
The pathways have the greatest impact to practice/ patient communication. They can be an amazing tool when used properly.
But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build.
What I like about PatientNow is that it's an easy to use software and great features that can opt in for.
I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive.
Chris: Hi, everyone. My name is Chris and I am the Chief Operating Officer of a medical practice, and we are a user of PatientNow. Definitely a great product. Would rate PatientNow a five. So we used a local web developer prior to PatientNow who just... It wasn't working. They didn't have sophisticated tools. They didn't have the potential to reach our customers and our patients, and PatientNow really has all the tools and resources to be able to engage with patients online, do patient management, patient retention, as well as build a top quality website for our practice. So PatientNow has a great reputation in the industry, specifically in our specialty of healthcare. So it was really a no-brainer to go with PatientNow. We had looked at some previous work that they had done for other practices and we're really impressed by the quality as well as the completeness of those websites, as well as the patient management, patient reputation that they were able to do for those practices. So that's why we decided to make the change to PatientNow. So whenever you do these large changes within a practice, if that's a website or a patient management system, these can be challenging. PatientNow has a great team that can walk you through the process. They really encourage feedback and guidance from us. So it's not just like a stock web platform that we use. We were able to provide insight and really customize what we want people to see when they come to visit our website and to see what services we offer and everything that we can provide for patients. So for anybody that would be considering making a switch to PatientNow, I would encourage them to ask a lot of questions, to really take what you need out of a website or what you need out of somebody that's going to manage your online space and reputation, to make sure that they can customize it to what you need. That way, it's not just a stock website or a stock way that patients can find you, but it's really customized to highlight and showcase what you do, the great results that you've had for other patients or for other customers or clients, and really work with the team to guide them and be a source of input for them, to customize your site exactly how you want it to look, and PatientNow has been great in doing that.
Remedly
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