# Compare PatientNow vs Klara 2026 | Capterra > Unsure of what to choose? Check Capterra to compare PatientNow and Klara based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/92269-203066/PatientNOW-vs-Klara --- # PatientNow vs Klara Features and Cost Comparison Last updated March 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PatientNowKlara2/4 selected [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.9 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) [Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) [## PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.9 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 3.8 Ease of Use 3.8 Customer Service 4 Reviews Sentiment Based on [299 reviews](#user-reviews) Positive 218 Neutral 38 Negative 43 [## Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment LL KE Based on [211 reviews](#user-reviews) Positive 196 Neutral 8 Negative 7 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 1,786 reviews from patient engagement software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit Feature ratings HIPAA Compliant 4.5 Confirmations/Reminders 4.2 Messaging 3.0 Appointment Scheduling 4.4 Appointment Management 4.1 85%Fit High performer Feature ratings HIPAA Compliant 4.9 Confirmations/Reminders 4.7 Messaging 4.9 Appointment Scheduling 4.5 Appointment Management 4.7 User satisfaction User satisfaction 3.9 User reviews[299](https://www.capterra.com/p/92269/PatientNOW/reviews/) Ease of use 3.8 Functionality 3.8 Value for money 3.7 Customer support 4.0 User satisfaction 4.6 User reviews[211](https://www.capterra.com/p/203066/Klara/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.5 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for PatientNow is used by med spas, plastic surgery practices, weight loss clinics, IV therapy centers, dermatology offices, and wellness practitioners. Best for Medical practices across OBGYN, family medicine, pediatrics, otolaryngology, and many other specialties use Klara to improve patient experience while streamlining internal administrative workflows. ## User reviews Pros & cons SL Shelley L. Owner > "Can be difficult because it is all encompassing, but that also makes it beneficial because it has so many options for..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7113668) VR Verified Reviewer Dental Intern > "It takes way too many clicks to complete simple tasks, which slows down my check-out process when the front desk is busy." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7102183) VR Verified Reviewer Dental Intern > "I absolutely love that I can handle scheduling, patient intake, charting, and marketing in one place." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7102183) CP Courtney P. Esthetician > "Takes a while to load, Difficult to navigate, when typing letters will disappear or everything you’ve typed will..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6828515) AR Alondra R. Programs Administrator > "I particularly appreciated the robust customization options that allow practices to tailor the EHR to their specific..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6456509) LY Leonid Y. administrator > "Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6310553) MD Melissa D. Patient Coordinator > "I also like that we can modify and edit all consents, emails, and texts to personalize it for our specific practice." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6729356) Bethany M. Nurse Practitioner > "I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#GetApp___6407966) DG Darrell G. Owner,Clinic Manager > "From the initial consultation and demonstration right through to the signing up and implementation, the whole process has..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7138058) VR Verified Reviewer Business Operations and Development > "We experienced constant latency issues and were not satisfied with the reporting and communications functionality." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7056661) CB Christine B. Aesthetician > "The sheduling system is nice and the text communication." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6814486) Nick W. CEO > "The scheduling tool is to complicated and causes drop of when it comes to scheduling." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7053911) LP Lenore P. RN > "Patient Now software is perfect for us because it keeps track of our patients needs through the treatment pathways, sends..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4950905) VR Verified Reviewer Business Operations and Development > "Complete lack of professionalism in their Support and Client Success teams, once we informed them we were moving to a new..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7056661) AC Aurora C. Administrative Assistant > "I enjoy the various customizable options available." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7005054) JB Jen B. Owner > "We were unable to meet PCI compliance with the processor your software used and had to stop using the POS portion." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6815583) PW Paige W. Executive Assistant to the CEO > "He walked us through everything with patience, clarity, and a genuine desire to help us succeed — we felt supported right..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6825887) KP Katelyn P. NP > "Also the photos section sometimes froze up or lagged when on the iPad." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6826600) JK Jessica K. manager > "Easy to use , clear and neat looking not confusing and the training videos helps a lot with is great" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7000137) VR Verified Reviewer Operations Manager > "They said it will take about 6-8 months to see results reflected to our website. But at the 5 month mark, they changed..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674) JC Jill C. Business Operations Manager > "Programmers could make improvements to help streamline process's for users." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6456229) CS Cap S. Guest Service Director > "It's not integrated with anything else, and it can be difficult to make updates in the back office/data tables/ admin..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6465809) PW Paige W. Executive Assistant to the CEO > "The onboarding team was super helpful, and the system is surprisingly intuitive — no tech headaches here!" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6825887) VR Verified Reviewer Operations Manager > "Failure to push through consent forms: Essential consent forms were not consistently processed, which is critical for a..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674) CP Courtney P. Esthetician > "Seems to be able to organize things better." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6828515) LT Lia T. Practice Manager > "Reporting is ridiculously glitchy and ineffective." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7056485) VK Valerie K. Medical Assistant > "Scheduling and intake settings are easy to use." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6816369) KP Katelyn P. NP > "Inputting schedule times for different providers was difficult." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6826600) PW Peggy W. CPA > "Overall, this is a reliable and safe plat form to store patient information." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6756181) CH Charla H. Owner > "My handler finally told me that I needed to also hire a marketing company because they do not do that...and that if I..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6464382) TW Tansy W. Practice Manager > "The onboarding process was extremely helpful, and I enjoyed the entire process, great tutorials to watch." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7032785) VR Verified Reviewer Operations Manager > "Failure to push RX program provider chart notes: Essential chart notes that were entered to RX was not processed." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674) Nick W. CEO > "These are all great features" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7053911) VK Valerie K. Medical Assistant > "We had an issue with not being able to submit orders." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6816369) KP Katelyn P. NP > "The invoices were easily created and easy to look up." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6826600) VR Verified Reviewer Operations Manager > "Unfriendly user interface: The program required hours of training, making it difficult for our staff to use efficiently." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674) PW Paige W. Executive Assistant to the CEO > "We seriously couldn’t have asked for a better team — thank you both for making this journey smooth, successful, and even..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6825887) VR Verified Reviewer Operations Manager > "Daily malfunctions: The system frequently malfunctioned, disrupting our daily operations." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674) AC Aurora C. Administrative Assistant > "Billing on PN is easy to navigate." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___7005054) KT Kim T. Practice Coordinator and Medical Assistant > "For instance, the data base of medicines is incomplete and there is no way to add to it." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6803737) MD Melissa D. Patient Coordinator > "Being able to use on iPads is a plus." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6729356) SR Scott R. Owner > "Accounts receivable does not follow the contracted price and up charges web services. " [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6770087) AS Amany S. Owner > "We also love that we can have access from different locations, and we can get work done from outside of the spa as well." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6113090) SR Scott R. Owner > "Cons: Sales does not inform buyer of Mac OS limitations and need for Parallels." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6770087) AD Andrea D. Practice Manager > "Very user friendly, great information and data through reports, general setup is fairly easy." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6473050) CP Courtney P. Esthetician > "Decent-it has a lot of useful tools but a lot of bugs." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6828515) JP Jeri P. Office Manager > "From structured and scheduled appointment reminders to Treatment Pathways, this software has great features that keep..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4732364) KM Kevin M. Administrative Coordinator > "Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___5015168) CO Carol O. EA > "Good experience so far - Again support team has made the learning curve a lot less strenuous." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6479029) RD Rebecca D. OWNER > "its very unfortunately that when we decided to NOT come off of on boarding due to the difficulties and interference with..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6678634) CB Christine B. Aesthetician > "Easy to learn." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6814486) KH Karsson H. Director of Operations > "After 4 years of using their services, we cancelled, only to still be charged for months for a product we'd cancelled." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6567946) CD Chiquita D. Personal banker > "My overall experience was good with patientnow not all of my doc used it was a downer" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6497337) JS JEFFREY S. CEO > "I'm left to dispute charges with our credit card company even after cancelling." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6719619) MM Monique M. MD > "Appreciate the integration with marketing and photos between Aesthetic Now and Rxphoto." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4850682) JS JEFFREY S. CEO > "Salespeople and onboarding contacts simply seem to disappear once the sale is made." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6719619) LP Lenore P. RN > "The scheduling , invoice/payment features of patient now work very well." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4950905) VR Verified Reviewer Operations Manager > "This fee was not included in the contract nor disclosed to us, constituting a breach of the agreement." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674) TW Tanya W. Licensed Esthetician > "its a great system that I'd recommend for anyone in a med spa setting" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6764890) JD Jen D. Aesthetics Nurse > "It’s been awful! Since 2 months into my contract with this company I have expressed issues and grievances I’ve had with..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6843896) MS Michael S. Supervisor > "The tech/customer service support is always so professional and helpful." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6475853) JD Jen D. Aesthetics Nurse > "They respond with more marketing BS." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6843896) CN Caroline N. Clinic Manager > "Reporting is alright, but the system ZENOTI is far superior!" [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6670998) VR Verified Reviewer Operations Manager > "It was very difficult and they get you with a one-year contract which you can't get out off." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6669674) SG Susie G. Practice Manager > "From lots of shortcuts to reporting options to the day to day scheduling, it is all very easy to learn and has a natural..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4962209) EW Elizabeth W. Manager > "The reports can be inconsistent and pathways are complicated." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6478743) PN Paula N. Office Manager > "It is very user friendly, from scheduling, payment processing, integrations with other software, tracking inventory,..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4787685) KE Kelley E. marketing coordinator > "Getting help with customer service is difficult and lengthy at times" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6473291) LM Leigh M. Medical Massage Therapist, business partner > "Most of the people were nice to many zoom meetings" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6460572) CH Charla H. Owner > "It was miserable...If we fail I will put much of the blame on the people who took advantage of us and mislead us in every..." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6464382) MM Monique M. MD > "Quick tabs are helpful in saving time for price list." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4850682) LL Lauren L. Spa Coordinator > "I would say it sometimes feels a little outdated at times" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6460170) LL Liyah L. Back Office Personnel > "PatientNow's staff are knowledgeable, patient, and helpful." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6475327) SY Sarah Y. COO > "The help to make the practice run smoothly is lacking." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6456121) TT Terra T. Director of Operations > "Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___4864007) CN Caroline N. Clinic Manager > "If you would like a service-based system, then don't use this one." [See full review](https://www.capterra.com/p/92269/PatientNOW/#SoftwareAdvice___6670998) PC Pricilia C. Management > "So easy to use- Overall great experience" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6731483) AJ Abby J. RN > "It was difficult at times when I needed assistance with the software" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6591924) PC Pricilia C. Management > "We love the great customer service they provide-" [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6731483) CP Carla P. Owner operator > "Their systems don’t communicate with one another." [See full review](https://www.capterra.com/p/92269/PatientNOW/#Capterra___6697830) [View Reviews](https://www.capterra.com/p/92269/PatientNOW/reviews/) LL LaWanda L. Patient Coordinator > "As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708691) NP Nisa P. Practice Administrator > "Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6817738) KE Kate E. Senior Revenue Cycle Advisor > "Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments,..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124) CY Corinn Y. Medical Esthetician > "I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870) FS Faith S. Practice Manager > "Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701342) AW Alexis W. Site Manager > "I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981) NM Noel M. Office Manager > "We like our support rep and we like that it is integrated with our practice management software, When the system is down there..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640) RL Roberto L. Clinic Coordinator > "The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6717656) AP Andrea P. Medical Assistant > "We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063) AB ANNA B. SCHEDULER > "PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6719154) CN Cassie N. Biologic Coordinator > "I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708970) AK Amanda K. Chief Operating Officer > "The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704) MG Michelle G. Operations Manager > "I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6749751) EB Erin B. Medical Assistant Supervisor > "can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709000) BC Becky C. Medical Assistant > "So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724194) TE Taya E. Medical Assistant > "This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708750) AW Alexis W. Site Manager > "I like being able to send and receive attachments, have patients do their intake forms online, etc." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981) IS Isobel S. Admin Manager > "When the automated messages get sent out, it bumps a patients message up and we sometimes miss it." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700803) MA Michelle A. Director of Operations > "My experience with Klara has been a very positive one that has improved our workflow, confirmations, cancellations, reschedules..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6729013) SW Skylar W. Front Desk Coordinator > "Having to upload patient phone number from the system and you can't message the patient until that's done." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643) ED Elizabeth D. Administrative Assistant > "We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708609) LD Lisa D. Credentialing and HIM > "Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716136) NR Natalya R. Patient Service Coordinator > "It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708601) JW Jay W. Healthcare Coordinator > "Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268) JW Jay W. Healthcare Coordinator > "I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268) EV Emolee V. Registered Nurse > "I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6702564) CM Courtney M. Nurse Practitioner > "I like being able to send multiple invites and see them on my home page to see who’s joined or not." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708660) AB Alexis B. Front Desk > "Hard to merge patients together when they have multiple accounts" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701216) SA Sarah A. Physician Assistant > "I like the instant messaging service and the way you can see when patients have read providers’ messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716573) MD Maria D. cfo > "You have to do everything on line can not speak to a human being and when you finally get someone they do not know what they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679) KE Kate E. Senior Revenue Cycle Advisor > "I love how you can assign conversations and send attachments and how it lists the patient account number!" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124) TF Tami F. Practice Administrator > "That the "unread" messages from the patients go back into our inbox." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700771) SB Stephanie B. Patient Coordinator > "I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701078) AV Angela V. Medical assistant > "The web site logs out too many times I have to log in again and again" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6704856) SW Skylar W. Front Desk Coordinator > "Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643) TR Tina R. Practice Administrator > "Voice recognition and spelling can be inaccurate at times." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708735) AH Antoinette H. Home Physical Therapy Coordinator > "What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6025512) HR Heather R. Clinic Coordinator > "Intake, system errors, speed of support issues." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102) CY Corinn Y. Medical Esthetician > "I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870) JC Johana C. Patient support team > "When merging accounts sometimes gives you an error" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700799) LW Lacy W. Front Office > "Great feature of being able to confirm patients have received and read our messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708612) AH Andrea H. Front Office Supervisor > "can not send out to our patients a mass broadcast message" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700883) KS Kayla S. Practice Manager > "I also like that we can assign a message to a provider directly and also internally message them." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410) CM Carlos M. Air Traffic Manager > "What I like the least is sometimes patients don't get all their doubts solved but that's because of the big loads of messages" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705466) BP Britany P. Administration > "I enjoy how they provide patients with the ability to communicate via when its convenient for the patient" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6747661) AG Ali G. Certified Dermatology Technician > "Not being able to message land lines." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724138) SJ Sincerae J. Lead Patient Coordinator > "Klara saves time and allow effective communication between the office and the patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705165) MS Maria S. Receptionist > "I cannot view when my next appointment is on the app." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724366) JW JENNIFER W. Billing Manager > "Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700838) VR Verified Reviewer Pharmacy Authorization Specialist > "The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716116) SM Sonia M. Admin > "It makes communicating with patients very easy and makes workflow with scheduling a lot more clear." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700932) SR Susan R. Billing Lead > "The online booking feature is a complete failure." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986) AK Amanda K. Chief Operating Officer > "I love the convenience of Klara - both to communicate with 1 specific patient or a larger group." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704) AP Andrea P. Medical Assistant > "I only run into issues if Klara is down or not working." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063) SN Stephanie N. RECEPTIONIST > "It helps me also to confirm or cancel appointments." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724166) VM Victoria M. Medical assistant > "The bot sends too many repetitive messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702) EP Eva P. office manager > "we can communicate faster with patients and keeps the phone line less busy" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700833) KS Kylie S. Patient Advocate > "I do find it can be difficult for our older patient's to navigate" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700905) HR Heather R. Clinic Coordinator > "The texting feature is great for communicating with patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102) KS Kevin S. Medical Assistant > "I wish klara didn't automatically log out every two seconds" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708582) PB Paige B. Optician > "It has been a wonderful tool to send multiple messages in a very quick manner to my patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700896) GS Greg S. CEO > "I do NOT like how Mod Med approaches support services for Klara." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700786) SW Sheila W. Office Manager > "It allows us to communicate more efficiently with our patients" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708705) KL Kemisha L. PAR > "Some people don't know how to properly navigate klara" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700758) JM Jessica M. Customer Service > "I love how Klara organizes the message exchange between patients and physicians." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210) AB Aleta B. MA > "I have found it very confusing when myself and another nurse can see the same message. " [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708738) KS Kayla S. Practice Manager > "It can be clunky at times but for what we use Klara for it works well for our clinic." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410) SC Sonia C. Receprionist > "that patient's can opt out, which can be frustrating." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708700) TS Tamara S. BILLING SPECIALIST > "I can send a patient a quick text and I get fast responses." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700847) SR Susan R. Billing Lead > "We feel Klara destroyed the reputation of our practice and we can not do anything about it." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986) JM Jessica M. Customer Service > "Klara has made patient communication more effective and my workflow easy and efficient." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210) AW Ashley W. clinical manager certified medical assistant > "When we see they read the message and do not respond!" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708640) GS Gayla S. Front Office Supervisor > "I like the convenience of messaging multiple patients with one message" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700812) VM Victoria M. Medical assistant > "The app signs me out too quickly." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702) RH Rafael H. Medical Assistant > "Klara is one of the best systems our practice has chosen to invest in for our patient care." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708597) NM Noel M. Office Manager > "It's a little difficult to learn...not really difficult, just a learning curve" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640) KB Kelly B. Director of Operations Owner > "Easy of use and reliability, prompt support, will allow you to add your own documents to text out" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708599) MD Maria D. cfo > "Horrible it has detroyed our practice reputation" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679) HB Heather B. Clinical Supervisor > "Improved patient engagement, HIPAA compliance, Ease of use and Customizable messages" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706979) ST Shina T. Billing Manager > "There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___4567648) [View Reviews](https://www.capterra.com/p/203066/Klara/reviews/) ## User interface [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) 3.93 (299) [Klara](https://www.capterra.com/p/203066/Klara/) 4.61 (211) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features PatientNow Top features 31/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Automated Scheduling - Calendar Management - Campaign Management - Care Plan Management - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Reports - Electronic Payments - Generative AI - HIPAA Compliant - Live Chat - Medication History - Messaging - Mobile Access - Monitoring - Multi-Channel Communication - Multi-Language - Multi-Location - Onboarding - Online Refills - Patient Education - Patient Engagement - Patient Intake - Patient Portal - Patient Questionnaires - Patient Records Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Reporting & Statistics - Scheduling - Self Service Portal - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/92269/PatientNOW/#features) Klara 22/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Automated Scheduling - Calendar Management - Campaign Management - Care Plan Management - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Reports - Electronic Payments - Generative AI - HIPAA Compliant - Live Chat - Medication History - Messaging - Mobile Access - Monitoring - Multi-Channel Communication - Multi-Language - Multi-Location - Onboarding - Online Refills - Patient Education - Patient Engagement - Patient Intake - Patient Portal - Patient Questionnaires - Patient Records Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Reporting & Statistics - Scheduling - Self Service Portal - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/203066/Klara/#features) ### Recognition PatientNow is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Klara ### Deployment & support PatientNow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Klara Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details PatientNow - By PatientNow - Located in United States - Founded in 2004 Klara - By Modernizing Medicine - Located in United States - Founded in 2010 ## Popular Comparisons [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) vs [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[4.45 (637)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Contact vendor for pricing Price $160/month 3.8 Features 4.2 3.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/92269-93446/PatientNOW-vs-AestheticsPro) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.6 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/195467-203066/Care-Patron-vs-Klara) [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) vs [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[4.44 (1,259)](https://www.capterra.com/p/131057/ZENOTI/reviews/) Contact vendor for pricing Price $300/month 3.8 Features 4.3 3.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/92269-131057/PatientNOW-vs-ZENOTI) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 3.8 4.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/129169-203066/Tebra-vs-Klara) [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) vs [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Contact vendor for pricing Price $59/month 3.8 Features 4.6 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/92269-140062/PatientNOW-vs-Pabau-CRM) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Dialog Health](https://www.capterra.com/p/215666/Dialog-Health/)[4.95 (62)](https://www.capterra.com/p/215666/Dialog-Health/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/203066-215666/Klara-vs-Dialog-Health) [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) vs [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)[3.51 (75)](https://www.capterra.com/p/162938/Aesthetic-Record/reviews/) Contact vendor for pricing Price $12/month 3.8 Features 3.4 3.8 Ease of Use 3.5 [View full comparison](https://www.capterra.com/compare/92269-162938/PatientNOW-vs-Aesthetic-Record) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 3.8 4.8 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/98735-203066/athenaOne-vs-Klara) [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) vs [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.92 (490)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 3.9 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/89392-92269/drchrono-Practice-Management-vs-PatientNOW) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-203066/Weave-vs-Klara) [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.93 (299)](https://www.capterra.com/p/92269/PatientNOW/reviews/) vs [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[4.08 (239)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.1 3.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/92269-122691/PatientNOW-vs-Nextech-Practice) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/165634-203066/Mend-App-vs-Klara)