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Marinas, Boat Yards, Boat Service Centers, Boat Dealerships, Marine Parts Distributors and Suppliers, Marine Fuel Retailers, Yacht Clubs and Marina Resorts.
ERP software for industrial field service companies like air compressors, generators, boilers, car wash equipment, fire sprinkler systems, and more. Ideal for companies with 10-500 employees.
This software is very friendly, pleasant, easy to update and learn. And very important to note that the support team is available 24/7/365.
I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.
Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.
It is bad accounting practice to find that prior period numbers change after an update.
It is very intuitive and having had a few years using it we are very happy with it. In addition the backup we receive is fantastic.
Often the system clogs up and is unresponsive. Sometimes this happens at very inconvenient moments.
DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits.
Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example).
Overall this system is a great fit for us. Behind this platform is wonderful customer service that does a fantastic job of responding to any issues.
The biggest complaint overall is when Servio is slow.
I really like how user friendly it is and how easily accessible it is. I think the search functionality is probably my most liked feature because there are a lot of options.
Inability to import/batch items across the entire platform.
The ability to reach out for help is very easy and the team is great with responding. You might not always get the answer you want but they explain the reasons and are always there to help.
Having several service vehicles made it extremely difficult to manage our parts inventory with our previous system. We also had to estimate equipment depreciation.
I send tickets to the support team daily whether for advise, suggestions, questions or issues and they are awesome to work with. They are very timely and do their best to provide detailed information.
No con, except the price. I should be paying more.
DockMaster
FieldServio
Top FeaturesDockMaster
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FieldServio
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