Rx30 vs FrameworkLTC: Which is a better fit?

It is relatively easy to run the report that I used. It has supported the growth of a very successful business.

CUSTOMER SERVICE IS TERRIBLE. It used to be incredible the past year has been TERRIBLE.

The support on the POS side as been outstanding. Support for the pharmacy management system has been good also, I would qualify it as 8 out 10.

Initially, just trying to get someone on the phone is next to impossible. The fees are outrageous for support and transmission.

Very user friendly whicj is key in this business. The ease in use is fantastic.

Maybe someone calls back a few weeks later. They have the absolute worst customer service ever.

With this software, you have absolute control operation with all the interfaces, which allows you to not have to make other investments, easy handling THE BEST.

Lots of confusion occurs at the register because it is slow and tedious to use. My experience over has been costly.

The seamless transistion between FrameworkLTC and ECM their document manager is great. Being able to easily and quickly pull up RX's, manage residents, run meds, dispense meds, etc has been a godsend.

It's very difficult to learn and there are no readily available user guides.

Great software, easy to understand and makes daily operations more efficient.

FWLTC is pricy and because there are so many options it can be confusing. Your pharmacy really needs to know the ins and out of the options available to you in order to keep workflow from suffering.

The amount off features that FrameworkLTC has and what all the software can do makes it very easy for Long Term Care pharmacies manage and dispense medications.

On the interfaces side the HL7 QTY conversion utility could use some work. It is confusing and hard to manage.

FrameworkLTC integrates with our facilities EMar system making managing patient profiles much more efficient and safe. The customer service helpdesk is very friendly and knowledgeable.

The only con is the limited reporting options within the software. There are a lot of reports but I always find myself needing a report that is not canned in the software.