The Mortgage Office vs Encompass: Which is a better fit?

Vinayak V

Associate

Love the features it provides like loan tracking and payment processing. Provides customized views and ability to save reports as spreadsheets.

My client uses TMO daily and it is a most critical tool of their business. An unexpected data loss forced us to reconstruct the data records and we had to use untrained staff and multiple computers.

The flexibility of the product is outstanding. I highly recommend this product to anyone looking for well-designed loan servicing software.

I have experienced worst after testing four other loan software.

The customers love the detailed statements. As for our office, we love the ease of entering payments, running the escrow software, and the availability of all the information at a push of a button.

Not being able to reverse proceed ACH run for 200 accounts, rather have to do it one by one, if mistake is made in one account number.

We have used The Mortgage Office since inception and love that it was cost effective when we were just starting out, but powerful enough to grow with us.

The learning process was very complex and difficult to understand in the beginning.

zach z

student/intern

It's clearly shown what is what. I loved using this software while in my internship, I really learned a great deal.

We have had issues in the past of some documents not uploading correctly (being corrupted), and it was a pain the track these documents down.

I love how easy it is to use and customize to your needs. It is also nice te be able to truat the functions it already performs and why iy perfoms them that way.

Very Slow - the system lags to load and login, it lags to get inside a new file and is slow overall.

Encompass is an easy to use software. I mostly use it to pull saved documents during HDMA reviews, but I am definitely a fan at how easy it makes the process.

Locks you into their vendors or you get charged excessively. In addition, it takes hiring one to two certified programmers to keep the programming running while paying excessively.

Heather H

Loan Processor

What I like most about this software it has the ability to do anything you set up for it to do but with a high price and very educated admin needed.

Saddening to think we can so so many things in Home Loan Origination that make it easy on the consumer yet lack so severely in the development of a user-friendly LOS system.