# Compare Covetrus Avimark vs Covetrus Impromed 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Covetrus Avimark and Covetrus Impromed based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/92887-95888/AVImark-vs-ImproMed --- # Covetrus Avimark vs Covetrus Impromed Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Covetrus AvimarkCovetrus Impromed2/4 selected [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.1 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) [## Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.1 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [599 reviews](#user-reviews) Positive 490 Neutral 78 Negative 31 [## Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) Starting Price $5000.00one time Value-for-Money 3.7 Functionality 3.9 Ease of Use 3.8 Customer Service 3.7 Reviews Sentiment JL KS SM Based on [262 reviews](#user-reviews) Positive 200 Neutral 40 Negative 22 ## Not a match? 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Best for ImproMed is for any practice, large or small. One location to 50. Completely configurable for your needs. ## User reviews Pros & cons AM Ashley M. Owner Veterinarian > "I also love that when our internet goes out, I still have access to all of my medical records." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___7051705) Dana P. CVOM > "We do have some issues with Avimark dropping from our server. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___7138442) KT Karen T. Vet Tech > "Avimark has great features to train your new staff." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___7053304) BR Brittany R. Practice Manager > "This makes it difficult to resolve issues while continuing to see patients." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___6656463) KH Katherine H. Practice Manager > "All my inventory, patient records, and staff login is easy to use and understand." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___6502549) William H. president > "they support I believe actually TRIES to sabotage your clinics computers when you call them for support!" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___6690315) AM Ashley M. Owner Veterinarian > "Very easy to learn, simple yet functional, extremely customizable." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___7051705) CC Chelsea C. RVT, Operations Manager > "Lack of SMS integration, lack of ability to email from Avimark, directly." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___5020216) EM Elizabeth M. Practice Manager > "Many integrations to make things easy" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___6716483) BF Brooke F. LVT > "support is not great, communication is not great" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___6700655) AM Ashley M. Owner Veterinarian > "I think this is the best veterinary software on the market." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___7051705) WV Will V. Operations Specialist > "I don't like how when clients can't remember their log on information we often find multiple client / pet information in the system. And it..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___4824076) RD Renee D. Veterinary Assistant > "It was much more user friendly than Cornerstone." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___6817728) CC Chelsea C. RVT, Operations Manager > "Lack of online bill pay" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___5020216) SH Stacie H. Manager of Data Programs > "Also, AVIMARK includes a general ledger interface that allows your daily revenue to transfer automatically into your accounting software, saving..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___3135610) SD Stevie D. Veterinarian > "Integrating lab work is a headache, and things like inventory and ordering compound medications are harder than they should be." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___4803236) HC Hannah C. Practice Manager > "We utilize the charging aspect and the estimates the most, very useful way to keep all notes and treatment in one place in a patients chart." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2909514) CO Courtney O. Practice Manager > "For example, it will automatically change the area code of the client phone number based on client postal code, however that is not necessary..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897784) KK Kim K. Hospital Manager > "The worklists are a great tool and help us keep our clinic on track to ensure our clients needs are met in a timely fashion. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898237) TR Tatiana R. Veterinarian > "However, maybe it was our internet that was the problem" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___5016040) MH Michele H. Practice Manager > "We have used Avimark for decades, it meets our daily needs for a busy multi doctor practice. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___4732584) DK Daniel K. IT Director > "I keep having intermittent printing related issues that I can't exactly pinpoint the cause. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___3783083) YR Yesenia R. Assistant Manager > "The thing i loved about Avimark was how easy it was to navigate." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___6181921) VA VALERIE A. OFFICE MANAGER > "This brings in all the old reminder types that we no longer use and attaches them to every single patient in the system, which we then have to..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2926926) AP Allison P. VMA > "I use this at my vet clinic every day and I would not change it for the world." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___3872980) BM Bobbi M. Practice Manager > "It is old - seems like it never changes; not Canadian customer support makes timing hard; not being able to update things while people are using..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897937) HC Hannah C. Practice Manager > "We have a more efficient schedule with Avimark and appreciate the ease of access with charging clients and seeing their invoices." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2909514) DT Diane T. Practice Mgr > "Only can store ONE expiration date on drugs, and this yields false expiry dates when we have multiple bottles of meds." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897973) TR Tracy R. Hospital Manager/Lead Technician > "I find the charts read more clearly than their competitor, and I like that each hospital can customize which features they wish to use. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906890) RI Rebecca I. Hospital Manager > "The inventory is difficult to utilize due to many multi-step processes to order and receive items and the idexes have to be frequently rebulit..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906249) RI Rebecca I. Hospital Manager > "Avimark allows a very good patient medical history experience and allows us to connect with our clients easily." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906249) SH Sterling H. Assistant Practice Manager > "Also, there are some occasional crashes, and if Avimark crashes while we have a Medical Condition Record open, it will glitch the MCR, making it..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2901041) TS Timothy S. Co-Owner > "Meets our needs and Avimark customers service is there for you when you need help with reports or changes beyond the very day norm." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906436) LK Lester K. Practice Manager > "As the Manager, any functions in regards to reports, making changes to reminders or other details functions leave a undesirable taste in your..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2919479) ML Monica L. Practice Manager > "The inventory features are easy to use and we love the client messaging features as well as the Axis-Q features that automatically link our lab..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898593) YP Yadilexis P. CSR > "When sending emails, I have to wait a couple seconds for confirmation pop up, if I didnt know on the wait, I would sent multi emails at a time" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906695) CM Crystal M. Vet admin assistant > "It has regular updates and many different aspects which are helpful in day to day needs of a veterinary practice. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2913528) AH Ashley H. Hospital Manager > "It freezes up my system for an hour or two and I cannot operate in the rest of the system while I'm working on billing." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906204) AP Allison P. VMA > "Easy for beginners and there are more advanced things you can also do on it." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___3872980) RJ Rachel J. Administration > "glitches that are either intermittent, or "coding" limitations and Avimark tech support is unable to find or fix the issue" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898045) DD Dawn D. Office Manager > "We love the fact that we can alter AVImark to suit our needs ie tasks, medical records ect." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897892) SL Stacy L. DVM > "We spend $100 to have tech support available & are often treated like we are bothering the technicians when we call - often have to call 4-5..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2907617) DB David B. IT Support > "The software does allow for lab integration, employee time clock functionality, and calendar/scheduling, in addition to many other handy..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2210570) KS Katei S. FSR > "Can be time consuming to set up if you do not use CS" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___4213284) LM Laura M. Practice Manager > "Avimark has an ease of use for many different areas including the client and patient files, appointment schedule, and accounts." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2900983) DD Dawn D. Office Manager > "Honestly I would have to say the thing that we most least like about this software would be not being able to scroll through a number of medical..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897892) AS Allyson S. RVT > "I really like the use of the schedule, its super user friendly and I'm able to book/reschedule/and cancel appointments with no difficulty" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898550) VD Victoria D. Office Manager > "The boarding calendar is not user friendly and will change patient data in patient chart if there is a glich." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906350) SW Selena W. Hospital Administrator > "AVImark has helped our veterinary clinic by being able to create reports for statistics, keep in contact with our clients, and have thorough..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2525670) AS Andi S. Receptionist/ IT Manager > "Search function is limited and often times, comes back with "No client/patient found" even if they do exist. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906791) PH Pamela H. Practice Manager > "Integration with other modules and apps is fairly easy and allows us to import and export information as needed." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906768) DL Deidre L. Office manager > "We're a busy multi DVM practice and waiting 120 seconds for a client's charges to post to their account is not helpful at all." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898387) LH Linda H. Co-Owner and Office Manager > "It frees up staff time and encourages clients to reschedule and avoid no show fees." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2924407) SD Sunita D. Veterinarian > "It is not well designed and there are numerous glitches with trying to get it to be as robust a program as we need. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897898) KE Kelsey E. Practice Manager > "I like that there are so many different features that we can use, such as automatically prompting notes for specific line items, or customizing..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2546584) AM Anjenette M. Hospital Manager > "I used Impromed prior to Avimark and prefer the reporting, estimate creating (don't like how estimates use a variance vs. +/-, high or low end..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2514363) KS Katina S. Owner > "There is an incredible number of customizable features, good support, frequent updates, it functions reliably (if you are not updating or..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2525606) MH Michele H. Practice Manager > "Avimark can be confusing without proper training. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___4732584) JE Jill E. Office Manager > "The standard reports are very adequate for reporting daily sales, doctor's revenue reporting, as well as tracking your revenue streams. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2525521) DB David B. IT Support > "Although their SideKick feature does allow for the use of off-site (laptops) to review/input new patient data, the process requried to sync the..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2210570) JC JUDITH C. Lead Client Services Representative > "Some of the best things I use are the shortcut keys (F2 Refill, F4 Remove, etc.), however the very best feature of Avimark is the Customer..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2200756) JG Jeff G. Owner/Veterinarian > "Poor customer service, issues with returning phone calls and extremely long wait times." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897915) VR Verified Reviewer Computer specialist/CSR > "All the information you need is in front of you - client, pet, reminders. And it is easy to make it do some really cool things, such as..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2214320) TD Terry D. Office Manager > "You no longer are able to go back a full year to be able to print histories for clients. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906458) JS Jamie S. Business Administrator > "Avimark has many fine qualities, and many built-in features that make it a very detailed program." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2900346) SB Sonja B. Communications > "Continuous problems that require index rebuilds, however, the rebuilds do not fix the problems. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898053) TR Tracy R. Hospital Manager/Lead Technician > "We appreciate this flexibility as some patients require several staff members to be active participants at once." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906890) LLT Laura Lee T. Practice Manager > "The inventory reports are sometimes not accurate and we wonder if it is more human error or a flaw with software." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2897803) NF Nancy F. practice manager > "I like that we can input our bloodwork results easily, medical conditions for paperless records and multiple options for different types of..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2205049) ML Monica L. Practice Manager > "There are times that we have found the printing a bit glitchy but that may be our connection and not the software" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898593) VA VALERIE A. OFFICE MANAGER > "We scan in or download documents and are able to attach them with ease. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2926926) VR Verified Reviewer practice manager > "AviMark's customer reports are absolute nonsense and their chat function for support is horrendous. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906169) VA VALERIE A. OFFICE MANAGER > "The different file tabs and the search box make it easy to find what you need immediately." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2926926) KO Katlin O. RVT > "The only annoying thing is when reading a long note in profile, you can't read it all without opening it up. " [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2919335) KS Katei S. FSR > "Super easy to integrate with other things" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___4213284) LW Lori W. Practice Manager > "We have the 2012 version and it is less efficient for things like Dr commission reports etc." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2906674) AH Amy H. CVT, Head Technician > "Patient processing/invoicing was easy to use" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___3591217) SH Stephenie H. Owner Veterinarian > "The ongoing monthly expense of customer support, when I now only work 4 months a year and probably use support 2x/year!" [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2913192) MV Maxbetter V. Veterinarian > "I like how quickly I can navigate between menus and patient screens with the tabs (F2, F3, F4, F5, F6, F8, F10...I'm sure that there are other..." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2514307) TM Teri M. Office Manager > "Also, if medical history is accidently posted there is no way to "Un-post" it." [See full review](https://www.capterra.com/p/92887/AVImark/#Capterra___2898132) [View Reviews](https://www.capterra.com/p/92887/AVImark/reviews/) JL Jeffrey L. Practice Manager > "After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___7101597) KP Kirby P. Veterinarian/Practice Owner > "We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KS Kalyn S. Clinic Manager > "Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6519853) EM Erin M. Veterinarian > "It was ok, but definitely not modern or intuitive" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6766604) SM Samantha M. Hospital Manager > "It is a simple program, which is fine for our 4 doctor , 22 staff practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6769732) CS Carolyn S. Office Manager > "The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) JP Jason P. Practice Manager > "Impromed was very easy to learn and use." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6700978) CS Carolyn S. Office Manager > "The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) TM Tim M. Owner > "Customer support is great because they have to talk to me every week about an issue with this software." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6193852) KP Kirby P. Veterinarian/Practice Owner > "There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) JL Jill L. Practice Manager > "Easily customizable options - billing, estimates, invoicing; great options for reports and inventory; user friendly and customer care is..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913450) NS Nanci S. Reception > "Creating estimates - frustrating that estimates don’t show up in order of date created and you can’t sort by date created by clicking on a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) KG Kristen G. Hospital Manager > "I do like the easy of moving appointments, the options for different columns to organize our appointments, and the ability to lock to..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919308) SS Susan S. Business Manager > "My biggest issues have been with support ups and downs, not being able to speak with the same techs like in the "old days", slowness in..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898653) KH Karen H. Practice Manager > "We like them alot, no intention of switching over" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4898275) DO Dorinda O. Hospital admin > "credit card is not integrated for payments" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) CS Carolyn S. Office Manager > "As an administrator, you can easily get all the information you need to assess your practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) NS Nanci S. Reception > "You are constantly having to close a screen and reopen it later to complete a job. If you are in the middle of something and have to answer..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) DH Dawn H. Office Manager > "I like that there are so many different ways to get to the same spot. If you need to get to medical records you can pull up the tabs or you..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907473) KP Kirby P. Veterinarian/Practice Owner > "Tech support often knows less about the software than we do, so rarely able to get timely help." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) BU Brian U. Veterinarian/Owner > "Impromed handles all of our software needs and was the only company that could supply the technology we needed for our multi-practice..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909090) SM Stephanie M. Practice Manager > "Support can't help you or doesn't help in a way that actually gets the results you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) KP Karen P. Medical Director/Lead Veterinarian > "I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) SL Seth L. EHR Support Specialist > "Even when contacting ImproMed Support for issues on the Pomona campus, we've often run into issues. If we're unlucky enough to get a Tier..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) AB Alyssa B. Front Manager > "Easy to read medical records, see everything on invoice, easy to visualize calendar and appointments for the day." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2900402) MS Margaret S. VMD > "I was using the software for at least 5 years and was satisfied. But since about 2 years ago we had a few issues, that originally a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898260) AH Alinda H. CVT, Manager > "I love that ImproMed is always working on more functions, remodeling the current modules and staying ahead of what I hope the software will..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) KP Kirby P. Veterinarian/Practice Owner > "Virtual white board not functional. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) TF Thomas F. General Manager > "The software Infinity is excellent, it takes the average new employee about 2 month to get comfortable using the software after training and..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2200556) SO Seth O. Veterinarian > "Format doesn't work well on high resolution laptops, the font gets super tiny in areas. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909137) VM Vanessa M. Office Manager > "The reports are nice when you can figure out which report to run to get the information you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897956) KP Karen P. Medical Director/Lead Veterinarian > "I still can't figure out if there is a master area of allowances or do we really have to change it for every individual person as to who has..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) SM Stephanie M. Practice Manager > "The reporting module is still really good." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) LQ Linda Q. veterinarian practice owner > "No return envelope included, no tear off bill, now bills printed in black and white, suspect $$ issues." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913127) ES Ed S. Practice Administrator > "Scheduling options help make scheduling easier and tracking available" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898224) JM Jen M. Practice Manger > "Using the Invoice tab is horrible, but the invoice section under patient process looks identical, but work phenomenally better." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) AH Alinda H. CVT, Manager > "I love that it is customizable per workstation or user and we can all be proficient at it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) KG Kerrie G. Manager > "Inventory module fails to track QOH efficiently so cannot use for automatic reordering." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898137) DO Dorinda O. Hospital admin > "New employees can pick up quickly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) JL Jacqueline L. Reception > "It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) LR Lexie R. Manager > "This product is user friendly for scheduling appointments and billing clients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) NS Nanci S. Reception > "A daily issue is that it only allows you to look at one screen at a time." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) KI Keri I. Practice Manager > "I like the fact that labs are integrated and rx that come from online store." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919325) KW Kathleen W. Veterinary Assistant > "I am still trying to work with customer service over this, but I believe it to be a intrinsic issue with how this program processes security..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897993) SH Stacie H. Manager of Data Programs > "The software works well and Impromed continues to enhance and make improvements based on their customer's feedback. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3135632) SL Seth L. EHR Support Specialist > "We've unfortunately still run into issues using ImproMed over Citrix. When we've asked ImproMed Support for assistance in the past,..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) ML Marissa L. Hospital manager > "Overall I do like the software. Once you get used to its nuances it works well for the veterinary environment." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2899007) KB Katie B. Office Manager > "With updates, sometimes it changes things that didn't need improvement and has made it harder to use, and other things that need to be..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) KB Katie B. Office Manager > "I have personally used it for 17 years and feel that I'm quite knowledgeable in the system, I've become the go to person when questions come..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) LR Lexie R. Manager > "Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) BW Barbara W. Admin Asst > "Easy to use and learn." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3826256) CO Crystal O. practice manager > "The system is always glitching and programming it to fit our needs is constantly met with road blocks." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) MB Miriam B. Hospital Manager > "I like Impromed support, I like most of the features, just wish the medical records were better." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897924) CO Crystal O. practice manager > "Tech support is a very frustrating process as most of the technicians know less about the program than me, and offer little to no solutions,..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) AR Allie R. CCS/VA > "I have figured out little tricks that I like to show other staff about how to get things done faster." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919361) IS Ila S. Office Manager > "I do not like that we are unable to update the program because our server can't handle it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907159) RH Rachel H. Hospital Administrator > "This software has depth that allows for customization for each hospital's processing. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2541113) SG Samantha G. office manager > "There are often lag times and strange glitches." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898144) LK Laura K. Founder/President > "This software was easy to learn, has great customer support and can be customized to the practice that you work in. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906238) JL Jacqueline L. Reception > "I also dislike that all appointments are the same color, in Avimark everything was color coded" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) DS Dixie S. CVT/Practice Manager > "We have ours integrated with a mobile app and a lab station as well as an online store and website." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2546977) JM Jen M. Practice Manger > "linking the items in the help area also leaves a lot to be desired." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) DY Deborah Y. Admin Asst > "ImproMed has great customer support. Whenever having an issue they resolve the issue." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906591) JM Jen M. Practice Manger > "ways to use the time card is excessive and confusing for new employees. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) SC Sydney C. Office Manager > "This platform works amazingly for our clinic." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009665) KH Kelly H. Office manager > "Terrible to say the least. Unless you are able to speak directly with a senior tech when you have an issue, which you most definitely will,..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2917094) KW Kathleen W. Veterinary Assistant > "I like that I can find records going back without much degradation." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897993) SG Shawna G. Practice manager > "To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2544693) JH Jennifer H. Office Manager > "Customer service is good, several options to contact for help. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2921473) NS Nanci S. Reception > "As a receptionist you have to do several things at once and there are too many limitations here." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) DB Dana B. Practice Manager > "It has many features and options to customize it and make it work for our hospital and staff." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2537976) CO Crystal O. practice manager > "Using this program is the most frustrating part of my staff and doctor's day, which should not be the case." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) CP Caroline P. Office manager/vet tech > "It is easy to search for products when putting in an invoice" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906413) SG Samantha G. office manager > "Creating forms is VERY difficult and not an intuitive process at all." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898144) KG Kerrie G. Manager > "Easy to edit i.e. add new columns etc." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898137) KW Kathleen W. Veterinary Assistant > "This is a serious issue that only occurs periodically, but is incredibly frustrating and embarrassing when it does occur." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897993) KG Kim G. Assistant Manager > "Makes the set up for a veterinarian office very efficient and easy to use" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898148) KH Kelly H. Office manager > "Not able to sync with server." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2917094) CE Cheryl E. Office Manager > "Customer service is great, they work hard to help you with whatever issue you have." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906218) JF Jordan F. Receptionist > "In spite of a very helpful, knowledgeable and speedy customer service team, the overall software leaves much to be desired." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898302) [View Reviews](https://www.capterra.com/p/95888/ImproMed/reviews/) ## User interface [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) 4.13 (599) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) 4.00 (262) ### Features Covetrus Avimark Top features 24/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/92887/AVImark/#features) Covetrus Impromed 11/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/95888/ImproMed/#features) ### Recognition No recognitions have been awarded to Covetrus Avimark No recognitions have been awarded to Covetrus Impromed ### Deployment & support Covetrus Avimark Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Covetrus Impromed Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Covetrus Avimark - By Covetrus Software Services - Located in United States - Founded in 1988 Covetrus Impromed - By Covetrus Software Services - Located in United States - Founded in 1988 ## Popular Comparisons [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Contact vendor for pricing Price $116/month 4.0 Features 4.4 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/92887-133166/AVImark-vs-DaySmart-Vet) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $5000one time Price $116/month 3.9 Features 4.4 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/95888-133166/ImproMed-vs-DaySmart-Vet) [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.90 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 4.8 4.1 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/92887-234498/AVImark-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.90 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 4.8 3.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/95888-234498/ImproMed-vs-Instinct-EMR) [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 3.6 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/92887-130107/AVImark-vs-Covetrus-Pulse) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 3.6 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/95888-130107/ImproMed-vs-Covetrus-Pulse) [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.63 (277)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Contact vendor for pricing Price $260.5/month 4.0 Features 4.5 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/92887-99977/AVImark-vs-ezyVet-Cloud-Vet-Software) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) $5000one time Price $299/month 3.9 Features 4.6 3.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/95888-172485/ImproMed-vs-Shepherd-App) [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/92887-204324/AVImark-vs-Covetrus-Prescription-Management) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.63 (277)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $5000one time Price $260.5/month 3.9 Features 4.5 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/95888-99977/ImproMed-vs-ezyVet-Cloud-Vet-Software) [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) vs [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) Contact vendor for pricing Price $249/month 4.0 Features 4.7 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/92887-162603/AVImark-vs-Online-Booking) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 4.3 3.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/95888-204324/ImproMed-vs-Covetrus-Prescription-Management)