Vetport vs RxWorks: Which is a better fit?

With our focus on Dentistry and wellness we didn't have the same needs as a standard practice and Vetport has been the perfect partner to give us what we need and is always responsive to our requests.

There are a tonne of features, alas most of them aren't usable. And their support is by far the worst thing about them.

Ease of use, helpful and courteous support staff to assist with training and implementation.

We're are getting emails from unhappy employees. Cheap but you get what you pay for.

We highly recommend Vetport and have been happy customers for over seven years now.

Now the service and support is absolutely shocking.

The VetPort support team is helpful and friendly. The response time is quick, and I have used the call in, and chat features, and submitting a help ticket for less critical issues.

I have been trying to get a backup of my records for over a month now, I have paid for that copy and have had no response from the company either with the backup or response to my inquiries.

A prompt and reliable service, RxWorks are always there to give support when needed. The system is so user friendly and you literally point and click what you want for great results.

No interface with Google or other calendars so that veterinarians can export their calendars to their phones. Cumbersome interface, non-intuitive, inefficient.

Good program that is easy to use and great customization with excellent tech support team.

Integration with other apps is lagging behind other providers.

I like how there is a often a few different ways to do the same thing. Which is nice as it means each employee can use it how they feel works best for them.

It is busy which can make it difficult to train new staff members. The client/patient handouts can be found in numerous locations, and can become difficult to locate after a while.

Much of the automated features are great. I love that I can communicate with clients through it with ease.

Has an expensive annual contact with poor support. I've used this program for years and have found them to be expensive and unsympathetic to small practitioners.