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Pabau is designed for clinics of all types and sizes — from solo part-time practitioners, to multi-site national brands. It also serves all major industries.
WebPT serves outpatient physical, occupational, and speech therapy practices of all sizes and is trusted by more than 155,000 rehab therapy professionals at over 27,000 clinics across the US.
Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved.
I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.
The amazing team are highly responsive to any queries. The live chat tool has been very helpful in solving many of the issues we faced during initial customization process.
Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes.
My overall experience has been a very good one with this software, mainly because they have excellent customer service and the fact that it is very user friendly.
Some of the templates were a little difficult to set up.
Allows us really good automation and helps with making us seem more professional. Good that we can use referrals, loyalty and gift vouchers.
Can be difficult to use, and complicated to set up.
Overall, I am very pleased with my transition to WebPT - very user friendly, great customer support. Average tech skills equipped me to use this program effectively.
I have multiple groups that are multispeciality, who find it does not work as well for their providers who are not Physical Therapists.
Our clinicians are extremely happy with the ease of use and final product the documentation system produces. From an office staff use, they also love the user-friendly features of the program.
WebPT destroyed a portion of my patient's medical documents.
They have an agreement with Kareo so our billing flows over easily. I also love the reports to keep good tabs on what we are doing and how things are processing.
Our only complaint would be that the copays from the patients sometimes do not transfer to our Kareo (our billing system).
You and your staff can fax notes in 5 seconds keeping doctors updated with ease. WebPT also has excellent customer service and amazing company values.
I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.
Clifford: Hello, my name is Clifford, owner of Civil Physical Therapy. I rate WebPT four out of five. Before I started using WebPT with my own company, I had experience with Clinician, which was a different software that I used when I was managing a big clinic, but with a different company. I started using WebPT once I launched my company, Civil Physical Therapy. I used WebPT because they offered a competitive rate for a new small business starting, there was ease of use, it was user-friendly, and the support was adequate enough and I felt confident that I could start my practice. And three and a half years later, we're still using it and we're still happy. When I started with WebPT, it was pretty easy to get started. It wasn't difficult. They had a good support team. They had people that actually call directly and we exchanged emails back and forth. They give you some things to fill out, you do that, give them all the information that they need. And it wasn't a hassle at all to start. The recommendations that I have for anyone starting with WebPT is that it's a pretty good software to kind of get you started as a new small business practice of either physical therapy, occupational therapy, or speech. They offer competitive rates. They have a good support team. The documents are pretty legible. There's ease of access, there's good functionality. I think it is a great place to start to manage your company via their software.
Pabau
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