# Compare WebPT vs iTRUST 2026 | Capterra > Unsure of what to choose? Check Capterra to compare WebPT and iTRUST based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/92920-181958/WebPT-vs-iTRUST --- # WebPT vs iTRUST Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WebPTiTRUST2/4 selected [WebPT](https://www.capterra.com/p/92920/WebPT/)[4.2 (479)](https://www.capterra.com/p/92920/WebPT/reviews/) [iTRUST](https://www.capterra.com/p/181958/iTRUST/)[5.0 (119)](https://www.capterra.com/p/181958/iTRUST/reviews/) [## WebPT](https://www.capterra.com/p/92920/WebPT/)[4.2 (479)](https://www.capterra.com/p/92920/WebPT/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.1 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment Based on [479 reviews](#user-reviews) Positive 400 Neutral 41 Negative 38 [## iTRUST](https://www.capterra.com/p/181958/iTRUST/)[5.0 (119)](https://www.capterra.com/p/181958/iTRUST/reviews/) Starting Price Contact vendor Value-for-Money 5 Functionality 5 Ease of Use 5 Customer Service 5 Reviews Sentiment Based on [119 reviews](#user-reviews) Positive 118 Neutral 1 Negative 0 ## Not a match? 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Best for Optometrists, Ophthalmologists, Opticians, Eye Care Providers ## User reviews Pros & cons BV Brandon V. Physiotherapist > "Often times, WebPT did not have much in the way of technical issues at all, and it did a good job..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___7033469) MN Morgan N. Physical Therapist Assistant > "I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6479044) CD Carlos D. Physical Therapist > "Their customer support is also really responsive and helpful whenever we need them. Whether you’re a..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6727633) MD Mike D. President > "From failure to bill services for over 4 more months to failure to send accurate charges to our credit..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6296037) JK Jade K. Speech Language Pathologist > "It kept information centrally located and provided a good electronic data base for patients." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6699107) RB Rosalind B. Billing Manager > "Therapists don't have the option to use minutes instead of units for CPT codes." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___7019816) SC Sanantha C. Office manage > "When it’s working well it Works, it’s efficient for our clinic when it has no bugs and not getting pop..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6688283) JW John W. Owner > "The authorization feature is often inaccurate, the visit counts are often incorrect, and their customer..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6777203) JW John W. Owner > "Not much, but the landing page after login is handy." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6777203) AG Aaron G. Physical therapist > "My least favorite was the inability to calculate the time spent on CPT codes." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6807558) JR Jenna R. Clinical Guest Coordinator > "I was trained for less than 8 hours and was able to move through the system with ease." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6773968) GT Gopinath T. Physical therapist > "More importantly, many times in a year, they have system glitches that results in many hours to days of..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6695163) MD Mike D. President > "REACH is very helpful with keeping contact with patients and former pts" [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6296037) GJ Garima J. Director > "My experience with WebPT has been challenging, particularly due to issues with their customer service...." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6235182) MR Muhammad R. Medical Doctor > "Great user friendliness, ability to integrate with therabill." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6234318) GT Gopinath T. Physical therapist > "Also, their software is only compatible for ortho conditions and does not allow us to access for..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6695163) CK Catherine K. President > "Overall, I am pleased with the product- more so the support that the team provides with current..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4799515) AG Aaron G. Physical therapist > "I feel like WebPT has caused increased burn out, and it has definitely cost us a lot of money in lost..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6807558) DK Delaney K. Occupational Therapist > "I enjoyed that the patient's check in time was documented for easy reference." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6698889) GJ Garima J. Director > "Over our three years with them, we encountered multiple billing errors that went unresolved, resulting in..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6235182) GB Gedion B. Customer manager > "It is so easy to navigate different tabs of the software." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6759534) AR Anna R. ATC > "How frequently the server goes out due to volume of users and length it takes to resolve issues." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6589107) JH Jeff H. Owner, Director > "Automatic reminders, communication, and home exercise program enhances patient interaction." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4799807) Jefferson H. CEO > "They have an on-line chat option that is really only useful for answering frequently asked technical..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6027401) CD Carlos D. Physical Therapist > "WebPT has been a great system for our clinic." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6727633) JW John W. Owner > "Functionality and customer service were seriously lacking." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6777203) JR Jenna R. Clinical Guest Coordinator > "Overall the system is very easy to work through and learn" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6773968) GJ Garima J. Director > "Their mistakes and lack of accountability have significantly impacted our business, leading to..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6235182) LG Loretta G. Support Staff > "Scheduling is easy and charting is good." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6358209) SL Steve L. Director of Business Development > "Cost is not worth the overall product value and the cost is increasing per information presented by WebPT..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6310435) GB Gedion B. Customer manager > "The product is easy to use." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6759534) MD Mike D. President > "The components of WebPT do not communicate- EMR and billing." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6296037) DM David M. Owner > "It is very well liked by my staff." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6468644) LG Loretta G. Support Staff > "It goes down a lot. Once it was down for the whole day and we had 16 medical offices that could do..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6358209) PI Peggy I. PT, LMT, President > "Professional looking documentation that is easy to send to drs and case managers. " [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4849038) VK Vilma K. Office Manager > "Its CONSTANT shut downs." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6762315) EH Erin H. Supervisor > "Easy to schedule patients, documentation on the Therapist end has been very easy to learn and use." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4799507) GT Gopinath T. Physical therapist > "My overall experience is Poor- in terms of performance, customer care, cost effectiveness." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6695163) KC Kimberly C. Physical Therapist > "It is easier than my last product and designed for physical therapy." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4814024) GT Gopinath T. Physical therapist > "Every year, I am seeing gradual slowness in the software performance." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6695163) TB Terri B. Physical Therapist > "Ease and efficiency- paperwork is never fun but WebPt makes it as simple and Intergrative as possible!" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4824261) CG Colbi G. Billing > "Lacks a lot of reports and the reports are not user friendly." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6698922) DI Dan I. Physical Therapist > "Web PT has been a vital part of my practice" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4825165) SK Shawnalee K. Office Manager > "There were not a lot of pretty updates, and it seemed like a very old system to use." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6754004) KC Kimberly C. Physical Therapist > "It is easy to use and most tests and measures are available to document with a click." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4814024) SL Steve L. Director of Business Development > "Features often do not work." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6310435) JS Julie S. CFO > "I love that it is customized for therapy." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4808981) CC Clifford C. CEO, Physical Therapist > "I also don't like that at times discharged cases show up upon logging in under a client's name if they..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4808820) CS Casey S. Billing Director > "The product is easy to use and integrates almost seamlessly with Therabill." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4808909) BM Brittany M. Owner/LMT > "He told me they charge $150 per month to use their scheduler and scoffed at me when I get all of that..." [See full review](https://www.capterra.com/p/92920/WebPT/#GetApp___5068459) TB Terri B. Physical Therapist > "It has made my clinic run much more smoothly!" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4824261) SL Steve L. Director of Business Development > "Onboarding a new clinician is far more difficult than it should be." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6310435) CC Clifford C. CEO, Physical Therapist > "I like how professional the documentation looks." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4808820) NH Nuha H. Owner and PT > "It’s the absolute worst documentation and billing software you can possibly use!" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6695100) DM Donna M. CEO > "The staff are very knowledgeable and informative" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4823879) TM Tommy M. Owner > "Poor, Not responsive to their customers." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6695404) MD Mara D. CEO > "Easy documentation." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4815874) LV Leann V. Owner and Occupational Therapist > "It stops us at 9 and will not allow a daily note on the 9th visit." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4809454) JG Jami G. Secretary/biller > "very user friendly " [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___5090047) CK Catherine K. President > "Lately the phone support, chat support and email support have been slow- but like many other companies,..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4799515) KS Kelli S. Patient Service Coordinator > "It is relatively easy to learn and train new employees on" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6165324) CC Clifford C. CEO, Physical Therapist > "I don't like that patient's cannot book their own appointment's through a public portal." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4808820) DK Danita K. Owner/Physical Therapist > "WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing..." [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___2773674) CC Clifford C. CEO, Physical Therapist > "I don't like the adding physician feature and adding insurance feature." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4808820) Kerry B. Physical Therapist > "Scheduling is helpful and being able to access the patient's chart through the schedule itself is great." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___3413092) LV Leann V. Owner and Occupational Therapist > "For example, all the sudden it no longer lets us chart up to the 10th visit for Medicare." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4809454) Kalin H. PT Tech > "It also allowed my facility to save money on computers by just using Chromebooks instead of having to buy..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___2100839) PI Peggy I. PT, LMT, President > "Sometimes it takes a long time or several attempts to bring up a new note for a patient." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4849038) SS Stephanie S. Physical Therapist > "I feel like the system is very easy and user-friendly compared to other EMR systems." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4378851) CG Colbi G. Billing > "Not very pediatric friendly" [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6698922) Jeanette D. President > "Easy to understand." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___3450535) SL Steve L. Director of Business Development > "Customer service is absolutely awful." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___6310435) BS Betty S. Office Manager > "the software is very easy to navigate from screen to screen." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___2910736) TM Tommy M. Owner > "Tech support also poor" [See full review](https://www.capterra.com/p/92920/WebPT/#SoftwareAdvice___6695404) Kalin H. PT Tech > "It is very convenient due to the fact that it is web-based and can be accessed across many devices and..." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___2100839) BM Brittany M. Owner/LMT > "This is the third phone call I have set-up with this company's sales department and have all three times..." [See full review](https://www.capterra.com/p/92920/WebPT/#GetApp___5068459) Kalin H. PT Tech > "One of the best features of WebPT is that it is web-based, so it can be accessed anywhere." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___2100839) CF Cassie F. Physical therapy assistant > "I was disappointed with the initial lack of transparency with all the additional cost." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4808826) MR Mike R. Physical Therapist > "Clean UI and easy to navigate. " [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___2806863) LV Leann V. Owner and Occupational Therapist > "I do not like the frequent glitches." [See full review](https://www.capterra.com/p/92920/WebPT/#Capterra___4809454) [View Reviews](https://www.capterra.com/p/92920/WebPT/reviews/) VR Verified Reviewer HR Generalist > "The system is powerful yet intuitive, offering strong security, excellent workflow automation, and seamless..." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7053651) JW Joe W. Owner > "The platform could be clunky at times and not always easy to navigate, which made using it a bit frustrating." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7001081) VR Verified Reviewer HR Generalist > "I loved how iTRUST combines a clean, user-friendly interface with powerful AI-driven features that streamline..." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7053651) Willi V. President > "Doing all these things in a coordinated way, using our old manual method, was a mess." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6826144) VR Verified Reviewer Project Manager > "iTRUST has improved workflow efficiency, reduced patient wait times, and helped us manage billing more accurately." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7054044) RM Richard M. Patient Care Coordinator > "Sometimes the automation system makes minor mistakes." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7000476) Kathleen F. User > "Easy to use EHR system that transitions your practice from paper charting to the digital world." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7054060) VR Verified Reviewer Operations Director > "The thing that I least like about iTRUST is the price point." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6852910) Jessica E. Behavioral Health > "The price is extremely hard to beat, and the system offers unified integration that is easy to use in a..." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7053798) Kathrine K. Planning Tech > "The pricing is a little bit expensive per month." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6670056) Kathleen F. User > "The software has seamless workflows." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7054060) VR Verified Reviewer Admin Asst > "It took me a while to get the hang of how it all flows together." [See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___5057065) [View Reviews](https://www.capterra.com/p/181958/iTRUST/reviews/) ## User interface [WebPT](https://www.capterra.com/p/92920/WebPT/) 4.22 (479) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features WebPT Top features 28/41 - AI Copilot - Alerts/Notifications - API - Approval Process Control - Billing & Invoicing - Broadcast Messaging - Calendar Management - Cancellation Management - Check-in/Check-out - Commenting/Notes - Customizable Branding - Electronic Signature - Email Marketing - EMR/EHR - Faculty/Staff Management - Generative AI - HIPAA Compliant - Insurance Eligibility Verification - Mobile Access - Multi-Location - Multi-Physician - Multiple Appointment Types - No-Show Tracking - Online Scheduling - Patient Communications - Patient Intake - Patient Portal - Patient Questionnaires - Patient Records Management - Payment Processing - Pre-Appointment Screening - Prescription Renewal - Recurring Appointments - Reminders - Reporting/Analytics - Room Scheduling - SMS Messaging - Task Management - Third-Party Integrations - Virtual Meetings - Wait List Management [See all features](https://www.capterra.com/p/92920/WebPT/#features) iTRUST 15/41 - AI Copilot - Alerts/Notifications - API - Approval Process Control - Billing & Invoicing - Broadcast Messaging - Calendar Management - Cancellation Management - Check-in/Check-out - Commenting/Notes - Customizable Branding - Electronic Signature - Email Marketing - EMR/EHR - Faculty/Staff Management - Generative AI - HIPAA Compliant - Insurance Eligibility Verification - Mobile Access - Multi-Location - Multi-Physician - Multiple Appointment Types - No-Show Tracking - Online Scheduling - Patient Communications - Patient Intake - Patient Portal - Patient Questionnaires - Patient Records Management - Payment Processing - Pre-Appointment Screening - Prescription Renewal - Recurring Appointments - Reminders - Reporting/Analytics - Room Scheduling - SMS Messaging - Task Management - Third-Party Integrations - Virtual Meetings - Wait List Management [See all features](https://www.capterra.com/p/181958/iTRUST/#features) ### Recognition No recognitions have been awarded to WebPT No recognitions have been awarded to iTRUST ### Deployment & support WebPT Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos iTRUST Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details WebPT - By WebPT - Located in United States - Founded in 2008 iTRUST - By iTRUST - Located in United States - Founded in ## 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