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The Service Program vs Freshdesk: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,413 reviews from Field Service Management users.
% Fit
Not enough reviews
Feature ratings
Mobile Access
4.3
Scheduling
4.8
Billing & Invoicing
4.8
Quotes/Estimates
--
Maintenance Scheduling
5.0
% Fit
Missing features
Feature ratings
Mobile Access
4.2
Scheduling
NA
Billing & Invoicing
NA
Quotes/Estimates
NA
Maintenance Scheduling
NA
User satisfaction
4.6
User reviews59
Ease of use
4.3
Functionality
4.4
Value for money
4.6
Customer support
4.6
4.5
User reviews3,374
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Kayla B
Communication and Speech Coach
5.0

Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.

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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting Integration
207
Important
Activity Dashboard
388
Important

The Service Program

Top Features
24/39
  • Activity Dashboard
  • Activity Tracking
  • API
  • Customizable Fields
  • Documentation Management
  • Drag & Drop
  • File Storage
  • Forms Management
  • Monitoring
  • Real-Time Data
  • Reporting & Statistics
  • Resource Allocation
  • Status Tracking
  • Workflow Management
  • Workforce Management
  • Accounting Integration
  • Alerts/Notifications
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • CRM
  • Customizable Forms
  • Dispatch Management
  • Electronic Signature
  • GPS
  • Inventory Management
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
  • Work Order Management
See All features
Hide Field Service Management Software Features -

Freshdesk

17/39
Show Field Service Management Software Features +
The Service Program
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
The Service Program
  • By Westrom Software
  • Located in United States
  • Founded in 2006
Freshdesk
  • By Freshworks
  • Located in United States
  • Founded in 2011
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