The Service Program vs Joblogic: Which is a better fit?

The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.

Our internet here is awful. We get bounced out of the Service Program when our internet goes down.

That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.

This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group.

Hopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues.

Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was.

I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field.

There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was.

The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly.

Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing.

The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.

Myles M

Company Director

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices.

Great Support, quick reliable and helpful. Special Thanks to our Onboarding Manager.

Solves the H&S problem of lone working. You can change a quote into a job (you decrease administration cost).

The most important feature for us is how reliable the software has been. Protean has been really solid for us with zero downtime in almost 6 years.

I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help.