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We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.
Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.
We like the flexibility - pc, phone, tablet, laptop We like the simplicity for our techs. We like the perfect syncs with QuickBooks, a real plus.
We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.
The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning.
The product is in desperate need of being rewritten - not patched.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
Our prior process lost up to 4-7 days before invoices were processed.
The ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly.
It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order.
The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.
Our internet here is awful. We get bounced out of the Service Program when our internet goes down.
That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.
This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group.
Hopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues.
Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was.
I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field.
There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was.
Prioritize real-user-identified key features according to your needs to find your best fit.
Service Fusion
Top FeaturesThe Service Program
The Service Program
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