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Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.
BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.
The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.
Our internet here is awful. We get bounced out of the Service Program when our internet goes down.
That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.
This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group.
Hopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues.
Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was.
I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field.
There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was.
BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move.
Purpose built Risk Assessment and Method statement function missing.
Fantastic, they are always helpful if any issues are raised and get them resolved quickly. The software is slick and easy to use and is a huge help in our daily tasks.
Tracker lagging and the use of admin not being tailored to specifics.
The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.
We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.
It has been a smooth changeover from our other system and has been made easier by the customer service Road Crew who are on hand all day. They are so helpful, empathetic, knowledgeable and polite.
The lack of integration from Big Change to implement in to our business and transition from the old software we were using.
Tanya H.: Hi, I'm Tanya. I'm an operations manager. And I would give BigChange a five out of five. For more information, click the link below. We were using a Fleet Metriks before, and it didn't work for us because it didn't flow easily together. So if I wanted to look at a job, I had to go to one screen. If I wanted to find an invoice, I had to go to another screen. And that just didn't work. It was very time-consuming. We chose BigChange because everything flows nicely together. So from raising a quote to then the quote being accepted, the customer being able to see everything under the portal and the back end of the software to raising the job from the quote to adding the purchase orders from that same job and everything is just all in one neat little parcel in one place. Initially, it was a bit of a challenge if you're not too technical, but the more we use it, the better it's getting. And the more I'm finding additional functionality, I'm getting really excited, and I can't wait to carry on learning. I would recommend anybody get BigChange, especially if administration is your job. Data entry and that is so much easier on BigChange. It flows nicely. It's logical. It's easy to find. Yeah, definitely get BigChange. It'll save you loads of time.
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The Service Program
BigChange
Top FeaturesThe Service Program
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BigChange
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