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Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.
WorkPal is an end to end job management system, that suits any business with field based operatives. Companies currently working with antiquated or paper based systems will benefit from WorkPal.
The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.
Our internet here is awful. We get bounced out of the Service Program when our internet goes down.
That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.
This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group.
Hopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues.
Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was.
I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field.
There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was.
Workpal have been excellent to be honest. The guys we dealt with from set up/training and us going live all happened very quickly and they are only too happy to help if we have any issues.
Problem reporting--the onus is on the customer to prove the application is not working.
Overall the system is fantastic and although we are still working on getting the best from it, we wouldn't be without it.
I'd be lost without it, it has stopped the constant over load of paperwork coming into the office which in turns promotes a greener environment.
It’s winning us further contracts as the clients are able to interact with reports with ease and know that we are honest.
It’s difficult at times when there is no access to internet, working out on sites can be tricky on occasions.
Our customers are very happy with the quality of the job cards produced. Ability to see the progress of jobs by engineers on site as they are happening.
Our engineers struggle with it sometimes due to jobs not loading.
Prioritize real-user-identified key features according to your needs to find your best fit.
The Service Program
WorkPal
Top FeaturesThe Service Program
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WorkPal
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