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High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
Organizations with Windows-dominant environments managed by Microsoft SCCM, for which Mac devices remain a minority. 500+ employees; 100+ Mac users.
Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
My only complaint is when custom fields are added, you have to update every field configuration you have, individually.
JIRA is super easy to use, even a beginner can adapt more quickly and it is great tool for project task management and provides good flexibility.
The platform is missing core functionality that is offered by other competitors. There are decade old feature requests that have literally thousands of votes that have yet to enter development.
I like that JIRA can be as simple or as complicated as you want it to be. I like that I can customize my dashboard and menus to my own personal liking and needs.
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
I think that I have a lots of experiences with previous Atlassian products and still I have problem setup this software. Mainly because each of their software have different step how to install.
It is very easy to use, and is like you have a Windows and not a virtual machine. This software also comes with other tools that improve its functionality, I would recommend Parallels to anyone.
Further, I find their installation policy outrageous. That I need to pay to have them keep a copy of my license for repeated downloads to the same machine.
I've been extremely satisfied with Parallels and have recommended it to several colleagues in my same situation.
Some of our more tenured Mac users have struggled using it and we have had to train them on it, which has represented a cost for the company.
The user experience and feature set is far superior to Fusion, and it just looks nice. If you have a need to run Windows on your Mac, do it with Parallels.
Sometimes, my software get crash suddenly, and the only way to get it up and running again is to restart it. This crashes occurs when I try to mange a new computer, I guess is a performance bug.
What I like most about it is that every thing is laid out and easy to find. Setup is a breeze and it is very easy to setup Windows from just about anywhere.
It's annoying that the software update that happens every year comes with additional cost.
Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.
JIRA Service Management
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JIRA Service Management
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