Gateway Ticketing vs TicketSource: Which is a better fit?

Tammy T

Project manager

I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.

The lack of automation and the undying coding errors that cause intense stress and inefficiency.

Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.

Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error.

It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment.

Not ideal for nonprofit institutions in need of ticketing software.

Ease of navigation, customer support, familiar brand.

Tammy T

Project manager

I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination.

Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.

Faultiness of charger then completely denied by customer service, will not be using ticketsource again, is ridiculous after they made around £1300 from the event.

This is an easy to use service which supports our need to sell tickets at a variety of Venus. Ticketsource provide fantastic, responsive customer service.

We usually have the same problem but the slider bar allows us to scroll down - annoying but not a show stopper. Also could do with a mobile compatible version of the website.

The promptness after the event at getting details of our overall sales and income was superb. I cant praise Ticket source enough.

I wanted to change the time that sales could run to - couldn't find it on the evening of my event, so may have lost sales.

Always so good on the phone and taking time to help you if you have specific requirements/setting for your event. Love the overall use of the website.

As a small organisation we pay 10% extra for the service which we make the customers pay.