Capterra Logo
Helping businesses choose better software since 1999

ArcGIS vs CARL Source: Which is a better fit?

Updated on December 1st, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,788 reviews from Field Service Management users.
% Fit
Missing features
Feature ratings
Mobile Access
3.8
Scheduling
3.9
Billing & Invoicing
NA
Quotes/Estimates
NA
Service History
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Mobile Access
3.8
Scheduling
4.2
Billing & Invoicing
NA
Quotes/Estimates
NA
Service History
4.0
User satisfaction
4.6
User reviews502
Ease of use
3.9
Functionality
4.6
Value for money
4.0
Customer support
4.1
4.5
User reviews25
Ease of use
4.6
Functionality
4.5
Value for money
4.3
Customer support
3.8
Price starts from
--
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Web, on-prem and mobile solutions to help businesses with mapping, data management, predictive modeling, geocoding and more.

industry real estate local authorities & administrations healthcare institutions infrastructures environment logistics wholesale distribution transport & vehicle fleets maintenance

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Amanda P
Asset/GIS Manager
4.0

Amanda: I'm Amanda. I'm an asset manager. I score ArcGIS a four out of five. For more reviews like this, click below. We had ArcGIS for the last three and a half years. Before we used ArcGIS, we were using paper maps and knowhow from the local crew that we had on site. Unfortunately, once crew members leave or they're longer with us, they took the data and information with us. So ArcGIS was a great tool for us to be able to keep the data in-house and always available to every one of our employees. ArcGIS tools are great for functionality with other programs that we're already using. So because we also use two other software systems that are integrated with this particular system, it made it very easy to work with it and to use it in the field and in the office for everyone to work together and collaborate on. Getting started with ArcGIS was a little challenging at first because you have to make sure that you have database servers and everything can be handled very well. And we ended up, after about two years of having ArcGIS, the data overload was slowing down our original server so we had to get a second server. So I do recommend that if you are going to [inaudible 00:01:13] ArcGIS and do the mapping, depending on how much data you're going to be incorporating that you want to have a dedicated server for it, just the mapping softwares. But it works really well with that. We got through it. It was a little bit more difficult, but we had a great team to work with through Esri. They did a great job at helping us integrate between that and the other software company that we use, work orders. If you're thinking about getting ArcGIS, I recommend to get in as much training as you can. They have a lot of free training to get you understanding how it works. Go straight to ArcGIS Pro. Don't use the desktop because the Pro software is such easy to use. It's more user friendly, it's Window based software. It works really well. It's got the ribbons like Windows does. So it's very easy to use, very self-explanatory to figure things out. So I recommend that you do the trainings, go through a lot of it, work with your software managers to make sure that you understand how to use everything and just really use it to its full potential because they've got so many apps now and so many things you can do in the field with the software and it's very good software for that.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
93333 video thumbnail}
1 Video
127149 video thumbnail}
1 Video
93333
4 screenshots
127149
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting Integration
207
Important
Activity Dashboard
388
Important

ArcGIS

5/39
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • CRM
  • Customizable Fields
  • Customizable Forms
  • Dispatch Management
  • Documentation Management
  • Drag & Drop
  • Electronic Signature
  • File Storage
  • Forms Management
  • GPS
  • Inventory Management
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real-Time Data
  • Resource Allocation
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Workflow Management
  • Workforce Management
  • Work Order Management
  • Activity Dashboard
  • API
  • Monitoring
  • Reporting & Statistics
  • Third-Party Integrations
See All features
Hide Field Service Management Software Features -

CARL Source

Top Features
14/39
Show Field Service Management Software Features +

ArcGIS

--

CARL Source

--

ArcGIS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CARL Source
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ArcGIS
  • By ESRI
  • Located in United States
  • Founded in 1969
CARL Source
  • By CARL Software
  • Located in France
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: