AestheticsPro vs Epic: Which is a better fit?

I like the support I have been able to get while learning this system. The ticketing system is awesome and the conference calls are great.

It is so clunky, confusing and glitchy. I cannot express in words the frustration i have been experiencing.

Overall this software was easy to use and was great for aesthetics practice. Patients were notified of appointments with it and the customer service was great with my rep [sensitive content hidden.

Customer service is hard to get in contact with - actually speaking with a live person. Automatic upgrade is frustrating as no warning was given and most info didn’t transfer over.

My overall experience has been absolutely positive especially with the help of the Support Team. They are truly fantastic and very quick to answer any questions.

If you have giftcards and a credit card machine that are not integrated with AestheticsPro, it can be confusing and difficult to navigate and set up.

The software is really user friendly and I enjoy how easy the schedule is to manage , some of the reports are useful.

After calling to dispute this they never reversed the charges.

The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.

This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").

There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.

Brandon B

Data Scientist

The user interface is confusing and redundant.

I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.

It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.