AestheticsPro vs Petal Physician Scheduling: Which is a better fit?

I like the support I have been able to get while learning this system. The ticketing system is awesome and the conference calls are great.

It is so clunky, confusing and glitchy. I cannot express in words the frustration i have been experiencing.

Overall this software was easy to use and was great for aesthetics practice. Patients were notified of appointments with it and the customer service was great with my rep [sensitive content hidden.

Customer service is hard to get in contact with - actually speaking with a live person. Automatic upgrade is frustrating as no warning was given and most info didn’t transfer over.

My overall experience has been absolutely positive especially with the help of the Support Team. They are truly fantastic and very quick to answer any questions.

If you have giftcards and a credit card machine that are not integrated with AestheticsPro, it can be confusing and difficult to navigate and set up.

The software is really user friendly and I enjoy how easy the schedule is to manage , some of the reports are useful.

After calling to dispute this they never reversed the charges.

I like the ease of use and the way the schedule is set up to be very simple and appealing. It is an excellent product.

I HATE that I can't use the app - not even to see my current planned work shifts plan when I am offline. You HAVE to be online (4g or WiFi) to use it.

The UI and functions for schedule maintenance are easy to use and looks clean. The ability manage the schedule and customize without the need for help desk has improved.

Sometimes the software is difficult to use on an iPhone and I have had a couple problems switching shifts.

Layout, accesibility, ability to transfer tasks to other colleagues with ease. I also appreciate having access to all of my colleagues' contact information in order to facilitate communication.

Unsure if able to push shifts to mobile device (e.g. google calendar). On screen guides are a pain and difficult to get rid of (e.g. guides show up all the time, not just once).

I like the phone app, it is reliable and easy to view. I have found trading shifts and accepting requests for trades to be an easy process.

Otherwise i have to click on each individual to see if they are free - incredibly painful. I usually end up getting our Petal manager/scheduler to make the changes because it is otherwise so hard.