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CIS’s typical client sells a product with many options and who have a need to replace their exiting quoting process. They need to ensure that all user types can create accurate and valid orders.
Food service equipment and supply businesses.
Also their service is always excellent and we are pleased with our relationship.
Our only complaint has been the inability to customize our own Quote forms to fit our needs. Any changes need to go through CIS to get the forms as we need or to add new ones.
CIS has been a great partner in adding customizations to fit our needs. Whereas nothing is free in this world, their prices for customizations and changes are not out of line.
User friendly but it has show problems in the past such as no connectivity or slows down a lot.
Easy to get up and running; very reliable - virtually 100% up-time in 3 years of use; excellent customer service.
CIS configurator is helpful simplifying our day-to-day job and the service is always excellent.
I actually really like AQ or the ease of use and cross-referencing of products. The match function has been a lifesaver with all of the supply chain issues with covid.
No way to interface directly with the product catalog & configurators. The AQ projects API is not real-time and, as such, is useless for integration with a backend ERP system.
I also like the ability to customize the features to tailor to our business needs. He ability to get rid of features is nice too, it help greatly when we are training a new employee to use AQ.
Since being sold/purchased, AQ Customer Service has suffered. I have not been able to import/ download quotes for 6 months, with no Customer Service response.
What I like best about this software is the customization capability. You can set up as many custom objects for your customers, and have the option of adding them to your existing catalog.
There is no longer a way to flag errors in the data. Bring back the "kitchen police.
Having an online catalog for our customers has been a great asset.
My only current complaint is that I've recently been required to sign in each morning with username and password.
CIS Configurator
Top FeaturesAutoQuotes
CIS Configurator
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