Apex LIS vs LabCollector LIMS: Which is a better fit?

We selected Apex Healthware and have been very pleased with both the performance of the software as well as the professional and pleasant manner of the support services.

There are a lot of bugs and the software team wants nothing to do with you. Customer service is terrible.

The best things about the software are ease of use, reliability and adaptability to our needs.

The problem is that clinics are held hostage by software companies because it is frequently cost prohibitive to drop your LIS company and switch to another (same thing with EMR's).

The Apex LIS is perfect for the Physician Office Lab. Not only does it provide all the features needed, but, unlike most of its competitors, its is very affordable.

This is a process that should only take 2 weeks or less. Our clinic is NOT the only one having problems with Apex.

The system was affordable and the customer service is great. I'm able to get on a first name basis with employees so it feels familiar and personal.

They totally ignore you. If a data transfer error occurs features don't help you remedy the problem.

The system is very customizable to allow labs to build it out however best suits their needs. The layout of case and sample pages is clean, easy to read and easy to find information.

There also seems to be a lot of add-ons that aren't included in packages so we had to upgrade several times before we even got started. As a small lab with limited budget, that was stressful.

Once the layout design and migration concerns were addressed, I find the system very intuitive, easy to use, and the team is wonderful to work with.

The different layers of the lab book are useless and just add confusion. Trying to fit my recording needs to the lab book was the reverse of what I needed.

It is definitely worth the extra energy you have to put into it at the beginning to set up your system. In addition, good documentation also adds value to our products.

There are some bugs in the program but if you report them to the developers they will try to fix them or at least they will suggest you a way to solve your problem.

Labcollector contains already a lot of nice features which give the final application additional functionalities and a rich interface with a lot of possibilities.

It is a bottum up program, so you need to set up first the casing, (freezers, racks in freezers, boxes inside rack, before you can add samples to a box).