# Compare TouchPoint vs ToucanTech 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TouchPoint and ToucanTech based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/94410-140805/TouchPoint-vs-ToucanTech

---

# TouchPoint vs ToucanTech Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TouchPointToucanTech2/4 selected

[TouchPoint](https://www.capterra.com/p/94410/TouchPoint/)[4.4 (249)](https://www.capterra.com/p/94410/TouchPoint/reviews/)

[ToucanTech](https://www.capterra.com/p/140805/ToucanTech/)[4.9 (151)](https://www.capterra.com/p/140805/ToucanTech/reviews/)

[## TouchPoint](https://www.capterra.com/p/94410/TouchPoint/)[4.4 (249)](https://www.capterra.com/p/94410/TouchPoint/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.1

Ease of Use

3.8

Customer Service

4.5

Reviews Sentiment

LS

MK

LK

Based on [249 reviews](#user-reviews)

Positive

223

Neutral

22

Negative

4

[## ToucanTech](https://www.capterra.com/p/140805/ToucanTech/)[4.9 (151)](https://www.capterra.com/p/140805/ToucanTech/reviews/)

Starting Price

$8000.00/year

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

Based on [151 reviews](#user-reviews)

Positive

149

Neutral

2

Negative

0

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,609 reviews from donation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Donation Tracking

\--

Online Giving

5.0

Credit Card Processing

4.0

For Nonprofits

\--

Payment Processing

\--

85%Fit

High performer

Feature ratings

Donation Tracking

5.0

Online Giving

5.0

Credit Card Processing

5.0

For Nonprofits

5.0

Payment Processing

4.7

User satisfaction

User satisfaction

4.4

User reviews[249](https://www.capterra.com/p/94410/TouchPoint/reviews/)

Ease of use

3.8

Functionality

4.1

Value for money

4.2

Customer support

4.5

User satisfaction

4.9

User reviews[151](https://www.capterra.com/p/140805/ToucanTech/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.8

Customer support

4.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$8000Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

Our target market is medium and large churches seeking a comprehensive church management system to enhance discipleship, engagement, and operational efficiency.

Best for

ToucanTech is used by schools, universities, membership organizations, alumni associations, fundraising departments, and professional associations.

## User reviews

Pros & cons

LS

Laura S.

Database Administrator

> "TouchPoint software has helped our church tremendously by simplifying a lot of our processes and allowing us to do more than our previous databases."

[See full review](https://www.capterra.com/p/94410/TouchPoint/#Capterra___6762561)

JS

Jessica S.

Director of Operations

> "My least favorite part of TouchPoint is the lack of real-time dashboards for registration forms requiring a report to be run to see registration results."

[See full review](https://www.capterra.com/p/94410/TouchPoint/#Capterra___6712375)

[View Reviews](https://www.capterra.com/p/94410/TouchPoint/reviews/)

Gareth D.

Director of Foundation

> "We use the platform for all event management, and have found the process of organising various reunions and dinners, and managing payments, seamless..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___7091284)

PA

Philip A.

Alumni Coordinator

> "This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6507312)

Gareth D.

Director of Foundation

> "It enables us to communicate efficiently and effectively with our database, track emails and ensure accuracy of information."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___7091284)

MD

Michael D.

Volunteer

> "Help information is on a separate Web page and the search on that is not comprehensive."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___4843080)

Gareth D.

Director of Foundation

> "One of the missions of our office is to raise money for bursaries - ToucanTech has been central to this and we can proudly say that due to this..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___7091284)

SS

Sue S.

Foundation Executive

> "We previously used another website provider which we found very clunky and expensive."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___4720333)

Harriet A.

Senior Development Manager

> "There is a lot of schools using ToucanTech so there is an instant network of users to tap into and learn from."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___7054547)

SM

Stephen M.

Database & Research

> "I have found certain usability aspects of the general reporting function a little frustrating, but this is a minor quibble and may be addressed by a..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___4679947)

RW

Richard W.

Director of Development

> "The best thing about ToucanTech is having a back end fundraising and alumni CRM linked to a website / portal in the front end."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6584543)

MS

Mark S.

Development Director

> "I find some of the configuration pages ambiguous"

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___4698566)

KB

Kate B.

Alumni and Development Officer

> "I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6416982)

RA

Rebecca A.

Communications Manager

> "It can be frustrating having to enter the same address multiple times when adding details of a family."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2802436)

AC

Amy C.

Development Manager

> "The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6420589)

MB

Margie B.

Advancement & Alumni Coordinator

> "Nothing to say here but it won't seem to let me proceed unless I fill up more space!"

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2968080)

Ellen L.

Alumni Engagement and Projects Officer

> "The customer support team have been a standout throughout implementation and ongoing use."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___7103715)

RC

Roger C.

Director of External Relations

> "Again given my inexperience in this area - and I find it similarly with Mail Chimp as well - I can't set up pages and the like in a way that seems..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2130230)

SM

Sam M.

Director of Development

> "They have delivered the changes and developments I wanted (as we moved to better utilise the power of their software) and the result has been a front..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6413193)

IH

Iain H.

Retired

> "Only the fact that all change is initially difficult to handle."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2988409)

JS

John S.

Director of Media and Brand

> "Team support, easy access for posting updates, adding graphics efficiently, very user friendlyToucan tech offers both quick update access along with..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___4743617)

CA

Craig A.

Head of External Relations

> "This is a universal issue when one migrates data from other systems into a new one."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2768006)

AN

Ana N.

Committee Chair - Community

> "For news and photo/video galleries, our site has lessened our reliance on email and allowed us to share more and have a central place for parents to..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___4840726)

JC

Jane C.

Development & Community Relations Manager

> "One thing that is not ideal is when someone registers, you have to approve them first, before they can make a donation."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2768071)

SM

Sam M.

Director of Development

> "Using Toucan it is very apparent that it has been thoughtfully developed as the fit-for-purpose tool to handle all aspect of community management."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6413193)

VI

Victoria I.

OCS and Cranleigh Network Manager

> "Some things were buggy when they came on line, so my least favourite thing is needing to iron out the wrinkles."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2770712)

AD

Andrea D.

Foundation and Alumni Executive

> "It is an all-in-one system that we can use to engage further with our past students and donors."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6415917)

AM

Alana M.

Community Engagement & Alumni Coordinator

> "Some of the advanced filters are difficult to master."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2201162)

CH

Carol H.

Director of Marketing, Development and Alumni

> "There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6418963)

FA

Faye A.

Alumnae Services Manager

> "Sometimes in depth features are a little tricky to get your head round"

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2772599)

RW

Richard W.

Director of Development

> "We have been really impressed with the level of customer service - ToucanTech colleagues are always very prompt replying to queries and resolving any..."

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___6584543)

LL

Lucy L.

Director of Development and Alumni Relations

> "This is the most difficult part of the site to navigate"

[See full review](https://www.capterra.com/p/140805/ToucanTech/#Capterra___2768070)

[View Reviews](https://www.capterra.com/p/140805/ToucanTech/reviews/)

## User interface

4.35 (249)

4.90 (151)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

TouchPoint

25/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   Ad hoc Reporting
-   AI Copilot
-   API
-   Attendance Management
-   Campaign Management
-   Campaign Planning
-   Contact Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Donation Tracking
-   Donor Management
-   Email Management
-   Email Marketing
-   Email Templates
-   Event Management
-   Event Ticketing
-   Forms Management
-   For Nonprofits
-   Generative AI
-   Gift Matching Management
-   Grant Management
-   Historical Trend Analysis
-   Mobile Access
-   Mobile Giving
-   Multi-Channel Communication
-   Online Giving
-   Payment Processing
-   Personalization
-   Pledge Management
-   Receipt Management
-   Recurring Giving
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting/Analytics
-   Summary Reports
-   Third-Party Integrations
-   Volunteer Management

[See all features](https://www.capterra.com/p/94410/TouchPoint/#features)

ToucanTech

Top features

41/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   Ad hoc Reporting
-   AI Copilot
-   API
-   Attendance Management
-   Campaign Management
-   Campaign Planning
-   Contact Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Donation Tracking
-   Donor Management
-   Email Management
-   Email Marketing
-   Email Templates
-   Event Management
-   Event Ticketing
-   Forms Management
-   For Nonprofits
-   Generative AI
-   Gift Matching Management
-   Grant Management
-   Historical Trend Analysis
-   Mobile Access
-   Mobile Giving
-   Multi-Channel Communication
-   Online Giving
-   Payment Processing
-   Personalization
-   Pledge Management
-   Receipt Management
-   Recurring Giving
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting/Analytics
-   Summary Reports
-   Third-Party Integrations
-   Volunteer Management

[See all features](https://www.capterra.com/p/140805/ToucanTech/#features)

### Recognition

No recognitions have been awarded to TouchPoint

No recognitions have been awarded to ToucanTech

### Deployment & support

TouchPoint

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ToucanTech

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TouchPoint

-   By TouchPoint Software
-   Located in United States
-   Founded in

ToucanTech

-   By ToucanTech
-   Located in United Kingdom
-   Founded in 2014

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