Covetrus Impromed vs VitusVet: Which is a better fit?

From preinstall preparation to use over the past 8+ years, we have been pretty happy with Impromed. You have some of the nicest tech support people and it's a pleasure to work with them.

The problems are: the program not loading modules the same, giving the blue "circle of death" constantly, delayed opening of screens and kicking out of the program during operation.

The help desk is super helpful if you need to figure out how to do something and you don't want to have to call, they even have tutorial/pre-recorded videos available for visual learners.

The help section is horrible. Having to search for "end of year" instead of being able to enter "year end" is ridiculous.

What I like most about Impromed is the ability to customize just about everything to get the software to work best for your work-flow.

Customer service used to be awful and I was ALWAYS on the phone with them, spent more time on hold than actually speaking to someone.

I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner.

It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps. It took me a long time to get used to impromed.

The texting feature is what I liked the most about this software. I love how easy it is to use and you can copy the messages and import or paste them into patient files.

I am sad that Vitusvet dropped the upload of x-ray images for the clients to view on their phone.

I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company.

Technical glitches are the most frustrating parts of VitusVet.

Overall, we are very happy with Vitus Vet. The software is so much more robust than what we use it for, but the features we use are great.

We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1.

This is great for appointment confirmations and reminders. It helps with compliance.

There is no way to to send a mass text to clients. The appointment requests do not correspond with what appointments slots are taken.