# Compare Covetrus Impromed vs IDEXX Neo 2026 | Capterra > Unsure of what to choose? Check Capterra to compare IDEXX Neo and Covetrus Impromed based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/95888-145988/ImproMed-vs-IDEXX-Neo --- # IDEXX Neo vs Covetrus Impromed Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IDEXX NeoCovetrus Impromed2/4 selected [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) [## IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Starting Price $290.00/month Value-for-Money 4.3 Functionality 3.9 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment CD BL BL Based on [117 reviews](#user-reviews) Positive 99 Neutral 8 Negative 10 [## Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) Starting Price $5000.00one time Value-for-Money 3.7 Functionality 3.9 Ease of Use 3.8 Customer Service 3.7 Reviews Sentiment JL KS Based on [262 reviews](#user-reviews) Positive 200 Neutral 40 Negative 22 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Veterinary Software Best performer 30 / 46 Only IDEXX Neo - Alerts/Notifications - API - Calendar Management 11 / 46 Only Covetrus Impromed - Telemedicine - Treatment Planning User satisfaction User satisfaction 4.2 User reviews[117](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Ease of use 4.4 Functionality 3.9 Value for money 4.3 Customer support 4.5 User satisfaction 4.0 User reviews[262](https://www.capterra.com/p/95888/ImproMed/reviews/) Ease of use 3.8 Functionality 3.9 Value for money 3.7 Customer support 3.7 Price starts from Price starts from $290Flat Rate, Per Month - Free version - Free trial Price starts from $5000Flat Rate, One Time - Free version - Free trial Best for Best for Independent veterinary practices, mobile clinics, and shelters. Best for ImproMed is for any practice, large or small. One location to 50. Completely configurable for your needs. ## User reviews Pros & cons CD Carsyn D. veterinary assistant > "This software does it all- scheduling, record keeping, invoices, and prescriptions- making it really user friendly for..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6001966) PS PAMELA S. Veterinarian and owner > "I;ve spent hours on the phone with the credit card processing company and despite Idexx telling us we have to contact..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6705277) BL Bethany L. Receptionist > "My overall experience is pretty decent, considering it does have general scheduling ability and patient tracking." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) PS PAMELA S. Veterinarian and owner > "WE NEVER GOT ANY INVOICES WITH THE CHARGES BECAUSE THEY WERE IN THE PORTAL WHICH WE NEVER SIGNED UP FOR BECAUSE WE..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6705277) BL Bethany L. Receptionist > "It is quite an affordable program, and it has the ability to schedule appointments easily." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) BL Bethany L. Receptionist > "There are also issues with sharing records to other vets or owners. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) CH Casey H. Tech > "I like that everything I need is at my fingertips. If a client calls and asks what medications my cat needs to be on." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4169857) MS Meredith S. office manager > "Hard to do large animal clients, inventory is a NIGHTMARE! If you do any inventory on a regular basis - stay away..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5037357) JD John D. Veterinarian > "The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3089323) LH Lisa H. LVT Instructor > "For instance, if they forget to complete an item on the anesthesia monitoring form it must be completely restarted. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5035692) SC Shawn C. veterinarian-owner > "Integration with lab and imaging services has been an excellent addition to the practice. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4039058) MS Meredith S. office manager > "The reports are very vague. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5037357) TG Tammy G. Practice Manager > "It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4515210) JW Jennifer W. Office Manager > "It's impossible to accurately track A/R as payments are applied back to invoice dates and not the day they are..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3203155) HG Harrison G. Manager > "Easy to use." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5035389) JP Jupiter P. LVT > "Definitely not as advanced as Cornerstone as far as tracking information inventory, patient, and client wise." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2959772) CH Casey H. Tech > "I can easily find the client by their name or phone number." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4169857) DM Daniele M. Veterinarian/Owner > "My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2471219) CH Cass H. Practice Manager > "The functionality, user friendly and to have the ability to have our labs go right into our patient failes, the..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2988636) GK Gia K. Clinic Manager > "We dislike that some features are often changed that do not necessarily need to be changed." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3202724) KT Kalah T. Practice Manager > "Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4373369) CP Cheryl P. Office Manager > "it is not compatible with some of our other software" [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3180485) BO Becky O. Veterinary Technician > "Neo was very easy to use in regard to create medical records, collect payment and the benefit of being directly..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3566446) HS Harmandeep S. Veterinarian > "The reminder system leaves a lot to be desired. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3452924) LH Leslie H. Veterinarian > "The ease of use and being able to customize everything" [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4038129) JD John D. Veterinarian > "Now, development has come to a virtual standstill." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3089323) AD Ana D. CVT > "Very easy to use software." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4177799) AP Anna P. Owner/veterinarian > "The conversion from my old software was not perfect. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2595035) [View Reviews](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) JL Jeffrey L. Practice Manager > "After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___7101597) KP Kirby P. Veterinarian/Practice Owner > "We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KS Kalyn S. Clinic Manager > "Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6519853) EM Erin M. Veterinarian > "It was ok, but definitely not modern or intuitive" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6766604) SM Samantha M. Hospital Manager > "It is a simple program, which is fine for our 4 doctor , 22 staff practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6769732) CS Carolyn S. Office Manager > "The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) JP Jason P. Practice Manager > "Impromed was very easy to learn and use." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6700978) CS Carolyn S. Office Manager > "The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) TM Tim M. Owner > "Customer support is great because they have to talk to me every week about an issue with this software." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6193852) KP Kirby P. Veterinarian/Practice Owner > "There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KH Karen H. Practice Manager > "We like them alot, no intention of switching over" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4898275) NS Nanci S. Reception > "Creating estimates - frustrating that estimates don’t show up in order of date created and you can’t sort by date created by clicking on a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) CS Carolyn S. Office Manager > "As an administrator, you can easily get all the information you need to assess your practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) NS Nanci S. Reception > "You are constantly having to close a screen and reopen it later to complete a job. If you are in the middle of something and have to answer a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) JL Jill L. Practice Manager > "Easily customizable options - billing, estimates, invoicing; great options for reports and inventory; user friendly and customer care is very..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913450) KP Kirby P. Veterinarian/Practice Owner > "Tech support often knows less about the software than we do, so rarely able to get timely help." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KG Kristen G. Hospital Manager > "I do like the easy of moving appointments, the options for different columns to organize our appointments, and the ability to lock to..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919308) SM Stephanie M. Practice Manager > "Support can't help you or doesn't help in a way that actually gets the results you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) AH Alinda H. CVT, Manager > "I love that ImproMed is always working on more functions, remodeling the current modules and staying ahead of what I hope the software will..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) KP Kirby P. Veterinarian/Practice Owner > "Virtual white board not functional. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) SM Stephanie M. Practice Manager > "The reporting module is still really good." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) JL Jacqueline L. Reception > "It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) AH Alinda H. CVT, Manager > "I love that it is customizable per workstation or user and we can all be proficient at it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) NS Nanci S. Reception > "A daily issue is that it only allows you to look at one screen at a time." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) SS Stacie S. Manager of Data Programs > "The software works well and Impromed continues to enhance and make improvements based on their customer's feedback. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3135632) KB Katie B. Office Manager > "With updates, sometimes it changes things that didn't need improvement and has made it harder to use, and other things that need to be..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) KB Katie B. Office Manager > "I have personally used it for 17 years and feel that I'm quite knowledgeable in the system, I've become the go to person when questions come..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) SS Susan S. Business Manager > "My biggest issues have been with support ups and downs, not being able to speak with the same techs like in the "old days", slowness in..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898653) BW Barbara W. Admin Asst > "Easy to use and learn." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3826256) JL Jacqueline L. Reception > "I also dislike that all appointments are the same color, in Avimark everything was color coded" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) DH Dawn H. Office Manager > "I like that there are so many different ways to get to the same spot. If you need to get to medical records you can pull up the tabs or you..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907473) DO Dorinda O. Hospital admin > "credit card is not integrated for payments" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) RH Rachel H. Hospital Administrator > "This software has depth that allows for customization for each hospital's processing. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2541113) SG Shawna G. Practice manager > "To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required our..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2544693) DS Dixie S. CVT/Practice Manager > "We have ours integrated with a mobile app and a lab station as well as an online store and website." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2546977) NS Nanci S. Reception > "As a receptionist you have to do several things at once and there are too many limitations here." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) BU Brian U. Veterinarian/Owner > "Impromed handles all of our software needs and was the only company that could supply the technology we needed for our multi-practice..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909090) MB Myron B. DVM > "The support offered has decrease over the years and has become more and more expensive (less for more). When purchased over 12 years ago..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2539085) SC Sydney C. Office Manager > "This platform works amazingly for our clinic." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009665) NB Nancy B. practice manager > "I think the easytime appointment scheduler has been the most difficult to adapt to, it is difficult to look quickly for an available time..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2549146) DB Dana B. Practice Manager > "It has many features and options to customize it and make it work for our hospital and staff." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2537976) SL Seth L. EHR Support Specialist > "Even when contacting ImproMed Support for issues on the Pomona campus, we've often run into issues. If we're unlucky enough to get a Tier 1..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) VH Vanessa H. Practice Manager > "Every time I have called in or done a live chat, the support person is knowledgeable, professional, and helps resolve the issue quickly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2526676) CC Candice C. Client Care Director > "The prescription tab is very busy, lots of colors and doesn't allow you to remove or hide the deceased patients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2533384) SC Sydney C. Office Manager > "Helps our practice running smoothly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009665) MS Margaret S. VMD > "I was using the software for at least 5 years and was satisfied. But since about 2 years ago we had a few issues, that originally a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898260) KP Karen P. Medical Director/Lead Veterinarian > "I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) SO Seth O. Veterinarian > "Format doesn't work well on high resolution laptops, the font gets super tiny in areas. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909137) VR Verified Reviewer Clinic Manager > "The ability to use the software to keep client files organized and digitally safe is great." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2561431) KP Karen P. Medical Director/Lead Veterinarian > "I still can't figure out if there is a master area of allowances or do we really have to change it for every individual person as to who has..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) CC Cleva C. Practice Manager > "We liked the ability to upload photos into the dental record. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2544249) LQ Linda Q. veterinarian practice owner > "No return envelope included, no tear off bill, now bills printed in black and white, suspect $$ issues." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913127) RO Raquel O. Pharmacy Manager > "I really liked that the software combined charges for all pets and across our different locations." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2396943) JM Jen M. Practice Manger > "Using the Invoice tab is horrible, but the invoice section under patient process looks identical, but work phenomenally better." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) AH Alinda H. CVT, Manager > "I am still learning new things on it every day." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) KG Kerrie G. Manager > "Inventory module fails to track QOH efficiently so cannot use for automatic reordering." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898137) AB Alyssa B. Front Manager > "Easy to read medical records, see everything on invoice, easy to visualize calendar and appointments for the day." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2900402) KW Kathleen W. Veterinary Assistant > "I am still trying to work with customer service over this, but I believe it to be a intrinsic issue with how this program processes security..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897993) VM Vanessa M. Office Manager > "The reports are nice when you can figure out which report to run to get the information you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897956) SL Seth L. EHR Support Specialist > "We've unfortunately still run into issues using ImproMed over Citrix. When we've asked ImproMed Support for assistance in the past, they've..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) ES Ed S. Practice Administrator > "Scheduling options help make scheduling easier and tracking available" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898224) LR Lexie R. Manager > "Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) VR Verified Reviewer Clinic Manager > "Overall it is a good product for keeping medical records and billing clients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2561431) JT Jill T. Medical Director > "Have had issues with records not being saved, appointments being lost, and schedules changing." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2513861) DO Dorinda O. Hospital admin > "New employees can pick up quickly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) CO Crystal O. practice manager > "The system is always glitching and programming it to fit our needs is constantly met with road blocks." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) LR Lexie R. Manager > "This product is user friendly for scheduling appointments and billing clients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) CO Crystal O. practice manager > "Tech support is a very frustrating process as most of the technicians know less about the program than me, and offer little to no solutions,..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) KI Keri I. Practice Manager > "I like the fact that labs are integrated and rx that come from online store." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919325) IS Ila S. Office Manager > "I do not like that we are unable to update the program because our server can't handle it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907159) RO Raquel O. Pharmacy Manager > "Another great feature was the free texting feature." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2396943) MB Myron B. DVM > "It is frustrating for support to not be able do to meetings and parties during regular hours." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2539085) ML Marissa L. Hospital manager > "Overall I do like the software. Once you get used to its nuances it works well for the veterinary environment." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2899007) MW Melanie W. Practice Manager > "I find that there are way to many places to have to click in order to get the information you need. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2514080) NS Nanci S. Reception > "It is quite easy to learn IF you have someone to train you." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) DG Dawn G. Veterinary Technician > "There are a few features we wish this product could do for us, and have asked for solutions but haven't been solved yet. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2530140) JS Jennifer S. Practice Manager > "I like the schedule feature and the pharmacy connection" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2525859) DB Diana B. Assistant Manager > "Having to call support to fix issues sometimes can take a whole day to fix the problem." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2519344) PW Paula W. Practice Managerv > "Technical support help train me on this system and was extremely patient and helpful when I had question about a function" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2549274) SG Samantha G. office manager > "There are often lag times and strange glitches." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898144) [View Reviews](https://www.capterra.com/p/95888/ImproMed/reviews/) ## User interface 4.21 (117) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) 4.00 (262) ### Features IDEXX Neo Top features 30/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/145988/IDEXX-Neo/#features) Covetrus Impromed 11/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/95888/ImproMed/#features) ### Recognition No recognitions have been awarded to IDEXX Neo No recognitions have been awarded to Covetrus Impromed ### Deployment & support IDEXX Neo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Covetrus Impromed Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details IDEXX Neo - By IDEXX - Located in United States - Founded in 1983 Covetrus Impromed - By Covetrus Software Services - Located in United States - Founded in 1988 ## Popular Comparisons [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.62 (284)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $290/month Price $116/month 3.9 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133166-145988/DaySmart-Vet-vs-IDEXX-Neo) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.62 (284)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $5000one time Price $116/month 3.9 Features 4.4 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/95888-133166/ImproMed-vs-DaySmart-Vet) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.90 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 4.8 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/145988-234498/IDEXX-Neo-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.90 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 4.8 3.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/95888-234498/ImproMed-vs-Instinct-EMR) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 3.6 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/130107-145988/Covetrus-Pulse-vs-IDEXX-Neo) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 3.6 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/95888-130107/ImproMed-vs-Covetrus-Pulse) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.62 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $290/month Price $260.5/month 3.9 Features 4.5 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/99977-145988/ezyVet-Cloud-Vet-Software-vs-IDEXX-Neo) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) $5000one time Price $299/month 3.9 Features 4.6 3.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/95888-172485/ImproMed-vs-Shepherd-App) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) $290/month Price $299/month 3.9 Features 4.6 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/145988-172485/IDEXX-Neo-vs-Shepherd-App) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.62 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $5000one time Price $260.5/month 3.9 Features 4.5 3.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/95888-99977/ImproMed-vs-ezyVet-Cloud-Vet-Software) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/145988-204324/IDEXX-Neo-vs-Covetrus-Prescription-Management) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 4.3 3.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/95888-204324/ImproMed-vs-Covetrus-Prescription-Management)