# Compare Covetrus Impromed vs PetDesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Covetrus Impromed and PetDesk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/95888-166086/ImproMed-vs-PetDesk --- # Covetrus Impromed vs PetDesk Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Covetrus ImpromedPetDesk2/4 selected [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.6 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) [## Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.0 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) Starting Price $5000.00one time Value-for-Money 3.7 Functionality 3.9 Ease of Use 3.8 Customer Service 3.7 Reviews Sentiment JL KS Based on [262 reviews](#user-reviews) Positive 200 Neutral 40 Negative 22 [## PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.6 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) Starting Price $249.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment DP Based on [183 reviews](#user-reviews) Positive 175 Neutral 5 Negative 3 ## Not a match? 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One location to 50. Completely configurable for your needs. Best for PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships. ## User reviews Pros & cons JL Jeffrey L. Practice Manager > "After 10 years of using Impromed as a customer service representative, inventory manager, and Practice Manager I've used this software..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___7101597) KP Kirby P. Veterinarian/Practice Owner > "We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KS Kalyn S. Clinic Manager > "Ease of use, easy access and viewing of prescriptions in 1 location, Multiple ways to get to things." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6519853) EM Erin M. Veterinarian > "It was ok, but definitely not modern or intuitive" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6766604) SM Samantha M. Hospital Manager > "It is a simple program, which is fine for our 4 doctor , 22 staff practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6769732) CS Carolyn S. Office Manager > "The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) JP Jason P. Practice Manager > "Impromed was very easy to learn and use." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6700978) CS Carolyn S. Office Manager > "The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) TM Tim M. Owner > "Customer support is great because they have to talk to me every week about an issue with this software." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___6193852) KP Kirby P. Veterinarian/Practice Owner > "There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KH Karen H. Practice Manager > "We like them alot, no intention of switching over" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4898275) NS Nanci S. Reception > "Creating estimates - frustrating that estimates don’t show up in order of date created and you can’t sort by date created by clicking on a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) CS Carolyn S. Office Manager > "As an administrator, you can easily get all the information you need to assess your practice." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3803116) NS Nanci S. Reception > "You are constantly having to close a screen and reopen it later to complete a job. If you are in the middle of something and have to answer a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) JL Jill L. Practice Manager > "Easily customizable options - billing, estimates, invoicing; great options for reports and inventory; user friendly and customer care is very..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913450) KP Kirby P. Veterinarian/Practice Owner > "Tech support often knows less about the software than we do, so rarely able to get timely help." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) KG Kristen G. Hospital Manager > "I do like the easy of moving appointments, the options for different columns to organize our appointments, and the ability to lock to..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919308) SM Stephanie M. Practice Manager > "Support can't help you or doesn't help in a way that actually gets the results you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) AH Alinda H. CVT, Manager > "I love that ImproMed is always working on more functions, remodeling the current modules and staying ahead of what I hope the software will..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) KP Kirby P. Veterinarian/Practice Owner > "Virtual white board not functional. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___4707762) SM Stephanie M. Practice Manager > "The reporting module is still really good." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3698792) JL Jacqueline L. Reception > "It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) AH Alinda H. CVT, Manager > "I love that it is customizable per workstation or user and we can all be proficient at it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) NS Nanci S. Reception > "A daily issue is that it only allows you to look at one screen at a time." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) SS Stacie S. Manager of Data Programs > "The software works well and Impromed continues to enhance and make improvements based on their customer's feedback. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3135632) KB Katie B. Office Manager > "With updates, sometimes it changes things that didn't need improvement and has made it harder to use, and other things that need to be..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) KB Katie B. Office Manager > "I have personally used it for 17 years and feel that I'm quite knowledgeable in the system, I've become the go to person when questions come..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009315) SS Susan S. Business Manager > "My biggest issues have been with support ups and downs, not being able to speak with the same techs like in the "old days", slowness in..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898653) BW Barbara W. Admin Asst > "Easy to use and learn." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3826256) JL Jacqueline L. Reception > "I also dislike that all appointments are the same color, in Avimark everything was color coded" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3405940) DH Dawn H. Office Manager > "I like that there are so many different ways to get to the same spot. If you need to get to medical records you can pull up the tabs or you..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907473) DO Dorinda O. Hospital admin > "credit card is not integrated for payments" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) RH Rachel H. Hospital Administrator > "This software has depth that allows for customization for each hospital's processing. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2541113) SG Shawna G. Practice manager > "To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required our..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2544693) DS Dixie S. CVT/Practice Manager > "We have ours integrated with a mobile app and a lab station as well as an online store and website." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2546977) NS Nanci S. Reception > "As a receptionist you have to do several things at once and there are too many limitations here." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) BU Brian U. Veterinarian/Owner > "Impromed handles all of our software needs and was the only company that could supply the technology we needed for our multi-practice..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909090) MB Myron B. DVM > "The support offered has decrease over the years and has become more and more expensive (less for more). When purchased over 12 years ago..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2539085) SC Sydney C. Office Manager > "This platform works amazingly for our clinic." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009665) NB Nancy B. practice manager > "I think the easytime appointment scheduler has been the most difficult to adapt to, it is difficult to look quickly for an available time..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2549146) DB Dana B. Practice Manager > "It has many features and options to customize it and make it work for our hospital and staff." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2537976) SL Seth L. EHR Support Specialist > "Even when contacting ImproMed Support for issues on the Pomona campus, we've often run into issues. If we're unlucky enough to get a Tier 1..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) VH Vanessa H. Practice Manager > "Every time I have called in or done a live chat, the support person is knowledgeable, professional, and helps resolve the issue quickly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2526676) CC Candice C. Client Care Director > "The prescription tab is very busy, lots of colors and doesn't allow you to remove or hide the deceased patients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2533384) SC Sydney C. Office Manager > "Helps our practice running smoothly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3009665) MS Margaret S. VMD > "I was using the software for at least 5 years and was satisfied. But since about 2 years ago we had a few issues, that originally a..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898260) KP Karen P. Medical Director/Lead Veterinarian > "I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) SO Seth O. Veterinarian > "Format doesn't work well on high resolution laptops, the font gets super tiny in areas. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2909137) VR Verified Reviewer Clinic Manager > "The ability to use the software to keep client files organized and digitally safe is great." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2561431) KP Karen P. Medical Director/Lead Veterinarian > "I still can't figure out if there is a master area of allowances or do we really have to change it for every individual person as to who has..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898972) CC Cleva C. Practice Manager > "We liked the ability to upload photos into the dental record. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2544249) LQ Linda Q. veterinarian practice owner > "No return envelope included, no tear off bill, now bills printed in black and white, suspect $$ issues." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2913127) RO Raquel O. Pharmacy Manager > "I really liked that the software combined charges for all pets and across our different locations." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2396943) JM Jen M. Practice Manger > "Using the Invoice tab is horrible, but the invoice section under patient process looks identical, but work phenomenally better." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897987) AH Alinda H. CVT, Manager > "I am still learning new things on it every day." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3006406) KG Kerrie G. Manager > "Inventory module fails to track QOH efficiently so cannot use for automatic reordering." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898137) AB Alyssa B. Front Manager > "Easy to read medical records, see everything on invoice, easy to visualize calendar and appointments for the day." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2900402) KW Kathleen W. Veterinary Assistant > "I am still trying to work with customer service over this, but I believe it to be a intrinsic issue with how this program processes security..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897993) VM Vanessa M. Office Manager > "The reports are nice when you can figure out which report to run to get the information you need." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2897956) SL Seth L. EHR Support Specialist > "We've unfortunately still run into issues using ImproMed over Citrix. When we've asked ImproMed Support for assistance in the past, they've..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898033) ES Ed S. Practice Administrator > "Scheduling options help make scheduling easier and tracking available" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898224) LR Lexie R. Manager > "Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) VR Verified Reviewer Clinic Manager > "Overall it is a good product for keeping medical records and billing clients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2561431) JT Jill T. Medical Director > "Have had issues with records not being saved, appointments being lost, and schedules changing." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2513861) DO Dorinda O. Hospital admin > "New employees can pick up quickly." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3611101) CO Crystal O. practice manager > "The system is always glitching and programming it to fit our needs is constantly met with road blocks." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) LR Lexie R. Manager > "This product is user friendly for scheduling appointments and billing clients." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906178) CO Crystal O. practice manager > "Tech support is a very frustrating process as most of the technicians know less about the program than me, and offer little to no solutions,..." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2906224) KI Keri I. Practice Manager > "I like the fact that labs are integrated and rx that come from online store." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2919325) IS Ila S. Office Manager > "I do not like that we are unable to update the program because our server can't handle it." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2907159) RO Raquel O. Pharmacy Manager > "Another great feature was the free texting feature." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2396943) MB Myron B. DVM > "It is frustrating for support to not be able do to meetings and parties during regular hours." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2539085) ML Marissa L. Hospital manager > "Overall I do like the software. Once you get used to its nuances it works well for the veterinary environment." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2899007) MW Melanie W. Practice Manager > "I find that there are way to many places to have to click in order to get the information you need. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2514080) NS Nanci S. Reception > "It is quite easy to learn IF you have someone to train you." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___3033353) DG Dawn G. Veterinary Technician > "There are a few features we wish this product could do for us, and have asked for solutions but haven't been solved yet. " [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2530140) JS Jennifer S. Practice Manager > "I like the schedule feature and the pharmacy connection" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2525859) DB Diana B. Assistant Manager > "Having to call support to fix issues sometimes can take a whole day to fix the problem." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2519344) PW Paula W. Practice Managerv > "Technical support help train me on this system and was extremely patient and helpful when I had question about a function" [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2549274) SG Samantha G. office manager > "There are often lag times and strange glitches." [See full review](https://www.capterra.com/p/95888/ImproMed/#Capterra___2898144) [View Reviews](https://www.capterra.com/p/95888/ImproMed/reviews/) Dana P. CVOM > "The best ones being automatic reminders for appointments the ability to request medications and appointments online...." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7138419) AP August P. Veterinary Technician > "Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7096392) AP August P. Veterinary Technician > "It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7096392) SM Samantha M. Hospital Manager > "Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6750552) AP August P. Veterinary Technician > "I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7096392) ZL Zoe L. Veterinary Assistant and Office Manager > "It didn't sync seamlessly with practice software. If a client updated their email address, name or contact info, it..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6517900) BS Bethany S. Office Manager and Technician > "Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6830689) VT Vince T. Practice - Office Manager > "After an initial set-up meeting, we lost all communication with our rep." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7173868) BS Bethany S. Office Manager and Technician > "It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6830689) BS Bethany S. Office Manager and Technician > "When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6830689) VT Vince T. Practice - Office Manager > "Our implementation specialist was pretty good - attentive and communicated well." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7173868) VT Vince T. Practice - Office Manager > "I did not properly vet them like I did our general PIMS provider." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7173868) VT Vince T. Practice - Office Manager > "The website team was fairly solid during implementation." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7173868) ZL Zoe L. Veterinary Assistant and Office Manager > "This was confusing for clients who would request we send reminders to a certain email address." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6517900) VT Vince T. Practice - Office Manager > "Overall, my experience with the website team has been decent - but you really have to stay on top of them." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7173868) VT Vince T. Practice - Office Manager > "Several days have passed with no response." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7173868) RR Rebecca R. Office Manager > "I have been told they are working on changing that so hopefully there will be functionality for multiple phone..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6717955) MH Misty H. Office Manager > "They were not compatible and some of the text messaging was not compatible either." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6835161) RR Rebecca R. Office Manager > "The app is also great and has a lot of information for clients about their pets." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6717955) VT Vince T. Practice - Office Manager > "My experience with the phone team has been abysmal." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___7173868) SM Samantha M. Hospital Manager > "It's help streamline scheduling." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6750552) JW Jenn W. Practice Manager > "Sometimes if a a team member forget, since the appointment was made on PetDesk, clients would show up for an..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___5023846) KH Kyra H. Practice Manager > "PetDesk is super user friendly, and has been very helpful with our client communications." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6730440) KW Katie W. Licensed Veterinary Technician > "One of the biggest issues was with appointment scheduling. If someone requested an appointment and that timeslot was..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___3174243) MH Misty H. Office Manager > "I did enjoy PetDesk as far as the aesthetic of the site." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6835161) CK Courtney K. Office Manager > "We just cancelled our services with PetDesk because we switched over to Vetstoria who can allow our clients to live..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___3274651) VR Verified Reviewer Assistant > "I am able to choose a date and time that fits my busy lifestyle from the comfort of home day or night. " [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___5068589) JM Jennifer M. Receptionist > "I am also not a fan of if a client wants an appointment that’s not available, that there is not a please call our..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2962074) BR Brittany R. Practice Manager > "I also like the customization options provided for appointment requests." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___4986820) ML Melisa L. Assistant Manager > "therefore it's hard to fully integrate it into all of my vet needs. " [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___4382847) VR Verified Reviewer Assistant > "I also feel good knowing that I will receive confirmation of my appointment from my vet allowing me to feel heard." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___5068589) BW Barbara W. Admin Asst > "The program doesn't integrate with the software system." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___3969807) SM Samantha M. Hospital Manager > "Clients love Petdesk." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6750552) KW Katie W. Licensed Veterinary Technician > "However, if, by the time the client responded, those timeslots are no longer available, it becomes more difficult to..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___3174243) SL Samantha L. Operations Manager > "Great experience and wonderful customer service experience." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6607445) NL Noam L. Practice Manager > "On occasion when changes are made within 24 hours the system doesn't get to update before a confirmation is sent,..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2627516) RR Rebecca R. Office Manager > "Great customer support" [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6717955) JS Jamie S. Business Administrator > "We purchased the texting option and the only negative we have found so far is the refresh rate (not instant)." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2812151) RR Rebecca R. Office Manager > "Easy for staff to learn and clients to use" [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___6717955) CC Candice C. Client Care Director > "I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2772449) VR Verified Reviewer Assistant > "I like that scheduling doesn't feel pressured when its on my terms and at my request." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___5068589) KL Kristen L. Office Manager > "You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2621323) VR Verified Reviewer Assistant > "I mostly enjoy PetDesk for its easy appointment scheduling. " [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___5068589) PA Prizcilla A. Front Office Manager > "The texting is a big issue, not being able to have easier access to the texting seems to be a delay" [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2623338) JW Jasmine W. Practice Manager > "It's very useful as if you need client to call office after leaving a message , you can text them stating please..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___4872335) JM Jeannie M. Practice Manager > "Rewards points expiration date does not update upon change- Shows incorrect information to client." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2895334) JG Jamie G. Practice manager > "They have great functionality with their user friendly app, reminders, appt confirmations, integration with software..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2950496) CC Candice C. Client Care Director > "This makes for a challenge when we are searching by client name and they aren't appearing." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2772449) JW Jenn W. Practice Manager > "The customer service team was amazing and always helpful." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___5023846) SR Sarah R. Office manager > "However, some clients cancel their appointments on accident and we always have to call them to confirm their..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2884567) SM Stephanie M. Practice Manager > "It was a great solution since our PMS didn't have these features natively." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___3720125) MB Matei B. Owner/Manager > "In some cases clients don't realize this is not their original appt request for the original date/time." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2623153) BW Barbara W. Admin Asst > "The two-way texting feature is great." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___3969807) SU Shannon U. Practice manager > "I wish that videos would come through on the text messaging, most will not play." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2808668) KS Kathryn S. Receptionist > "It makes my job easier, as well as my life as a pet parent." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___4609368) CC Candice C. Client Care Director > "The two way text feature has some issues." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2772449) SR Shawnee R. Groomer > "We love that it is user friendly because we are a busy operation and don’t have time for our software to fail us." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___4029777) JS Jamie S. Owner > "I wish it would integrate better with PM programs. But, I understand why it doesn't." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2925438) JW Jasmine W. Practice Manager > "Pet Desk is a great tool to communicate with clients. " [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___4872335) CC Candice C. Client Care Director > "We've had many clients get confused with that and I'm sure it has everything to do with them not reading through..." [See full review](https://www.capterra.com/p/166086/PetDesk/#Capterra___2772449) [View Reviews](https://www.capterra.com/p/166086/PetDesk/reviews/) ## User interface [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) 4.00 (262) [PetDesk](https://www.capterra.com/p/166086/PetDesk/) 4.64 (183) ### Features Covetrus Impromed 11/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/95888/ImproMed/#features) PetDesk Top features 16/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/166086/PetDesk/#features) ### Recognition No recognitions have been awarded to Covetrus Impromed No recognitions have been awarded to PetDesk ### Deployment & support Covetrus Impromed Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PetDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Covetrus Impromed - By Covetrus Software Services - Located in United States - Founded in 1988 PetDesk - By Petvisor - Located in United States - Founded in 2013 ## Popular Comparisons [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.62 (284)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $5000one time Price $116/month 3.9 Features 4.4 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/95888-133166/ImproMed-vs-DaySmart-Vet) [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.64 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.62 (284)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $249/month Price $116/month 4.5 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133166-166086/DaySmart-Vet-vs-PetDesk) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.90 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 4.8 3.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/95888-234498/ImproMed-vs-Instinct-EMR) [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.64 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.90 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $249/month Price Contact vendor for pricing 4.5 Features 4.8 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/166086-234498/PetDesk-vs-Instinct-EMR) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 3.6 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/95888-130107/ImproMed-vs-Covetrus-Pulse) [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.64 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $249/month Price Contact vendor for pricing 4.5 Features 3.6 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/130107-166086/Covetrus-Pulse-vs-PetDesk) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) $5000one time Price $299/month 3.9 Features 4.6 3.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/95888-172485/ImproMed-vs-Shepherd-App) [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.64 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.62 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $249/month Price $260.5/month 4.5 Features 4.5 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/99977-166086/ezyVet-Cloud-Vet-Software-vs-PetDesk) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.62 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $5000one time Price $260.5/month 3.9 Features 4.5 3.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/95888-99977/ImproMed-vs-ezyVet-Cloud-Vet-Software) [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.64 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $249/month Price Contact vendor for pricing 4.5 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/166086-204324/PetDesk-vs-Covetrus-Prescription-Management) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $5000one time Price Contact vendor for pricing 3.9 Features 4.3 3.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/95888-204324/ImproMed-vs-Covetrus-Prescription-Management) [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[4.64 (183)](https://www.capterra.com/p/166086/PetDesk/reviews/) vs [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) $249/month Price $249/month 4.5 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/162603-166086/Online-Booking-vs-PetDesk)