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Used Car Dealerships and Subprime Finance Companies, Buy Here Pay Here Operation that may or may not have a Service & Parts Department
DealerSocket's iDMS solution was custom built to meet the needs of Independent and BHPH dealerships across the U.S. and Canada.
I truly appreciate when one person is not available to speak to, that there is someone else who is just as knowledgeable and happy to help. I am one happy DealPack user.
Organization of the data base can at times be confusing. Identifying the location of specific reports can be difficult.
The company is committed to improving the software and is updating it continuously. The support is excellent, all of their staff are very pleasant, professional and knowledgeable.
The desking tools for making deals is totally inadequate and we use a different software (Promax) for our desking and CRM.
The team is outstanding and never make you feel you are a burden when questions and request arise. Their willingness to customize and/or make changes to the programming has been wonderful.
Lots of bugs, erratic sign-outs, crash and operates very slow sometimes.
He gets to the bottom of any issue. We are very happy with the overall usefulness and display of dealpack.
A little slow to print a page but that is a very minor complaint.
IDMS is a helpful solution. It works best when paired with Dealer Socket CRM for seamless integration.
There are a lot of glitches when they are updating the software and a lot of times the system lags behind.
FEX was a great product, and Dealersocket was a great company, prior to the acquisition by Vista Equity Partners. Then everything changed.
The Finance and Sales Manager users still miss FEX.
It is a great tool that provides as much information as you need all in one place. I'd say that IDMS is a worthy investment for any BHPH dealer looking to simplify their collections process.
Our people were trained on how to use the system (by us), so user error was not the problem.
We really appreciate all the things the program offers. It does a lot of things, including reports that help the business.
They had months to prepare for our Jan 1 cut-over date, but when we launched on this date, the conversion was a disaster.
Tracy: Hello. My name is Tracy. I'm the service director. I give IDMS by Dealersocket five stars. For more reviews like this, click below. IDMS allows us to, number one, track our client base from leads all the way through to past clients who purchased vehicles from us. It also allows us to better maintain our inventory and track the inventory we have in the vehicles on our lot. I like the fact that IDMS has multiple avenues to get to the data. You can search by inventory, you can search by customer, you can search by deal. You can see all of your data related to one deal in one place. I can see their trade in, I can see their customer details if they've purchased cars from us before, it also pulls all of their support financial, who financed their loan, et cetera, all in a one place. It just makes our processes real simple. I would say probably the fact that it logs me out when I'm not in it after three or four minutes, just because I think it's a safety feature, but it wants me to continue to log in, but that's it. There's hardly anything I can complain about when it comes to that software.
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abcoa Deal Pack
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abcoa Deal Pack
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