# Compare Acumatica Cloud ERP vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Acumatica Cloud ERP and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/96371-10016798/Acumatica-Cloud-ERP-vs-Rilla --- # Acumatica Cloud ERP vs Rilla Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Acumatica Cloud ERPRilla2/4 selected [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [243 reviews](#user-reviews) Positive 224 Neutral 14 Negative 5 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment ME Based on [342 reviews](#user-reviews) Positive 331 Neutral 9 Negative 2 ## Summary * * * Key features rated by users Features selected based on 2,038 reviews from enterprise resource planning software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings Workflow Management 4.0 Real-Time Data 4.5 Accounting 4.3 Billing & Invoicing 4.3 Third-Party Integrations 4.0 \--%Fit Missing features Not enough reviews Feature ratings Workflow Management NA Real-Time Data \-- Accounting NA Billing & Invoicing 4.8 Third-Party Integrations 4.5 User satisfaction User satisfaction 4.4 User reviews[243](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.2 Customer support 4.1 User satisfaction 4.8 User reviews[342](https://www.capterra.com/p/10016798/Rilla/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Acumatica is used by construction firms, distributors, manufacturers, professional services organizations, retailers, agricultural companies, and growing midmarket businesses. Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons SF Stephen F. ANZ Director - Client Success and Partnerships > "It provides strong financial control, intuitive day to day usability, and the ability to adapt processes as the business..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086376) SN Sue N. Construction Accountant Team Lead > "Lack of dashboards and easy one centralized access for reporting with current version, some reports couldn’t accommodate..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086368) EM Ella M. Business analyst > "We’ve been able to automate daily processes and work close, improving accuracy, and efficiency, allowing our team to manage..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086819) MW Mariah W. Accounting Manager > "Limited Native reporting options, inventory replenishment challenges, workflow approvals require customization, user..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086397) JR John R. Software development manager > "We enjoy using aquatica both out of the box and as a platform for customization and backend to custom applications." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086313) JG James G. COO > "Implementation cost overages, needs lots of customization, poor online retail solutions, don’t like having to buy through a..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086311) JT Jess T. VP > "The streamlined automation it can bring to our business and having one source of truth for all financial information..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086269) JS Jelena S. Business systems manager > "We don’t believe that our VAR really understands fully how we run our of business and how best to support us, especially in..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086277) Dominic A. Head of Analytics > "The system has ultimately provided our business with improved real-time visibility, better automation capabilities, and the..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6809914) MM Monika M. Controller > "Not being able to do payroll for Canada including t4 filing and hr module" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086976) BW Ben W. Director of hr and finance > "The ability to quickly and easily create GIs that allow us to see current and relevant information." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086835) JR John R. Software development manager > "Easy customizability leads to hard to profile performance problems, and an almost unusable report designer" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086313) MW Mariah W. Accounting Manager > "I enjoy the usability for core accounting processes and the opportunities for automation and integration with other systems" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086397) TH Tiffany H. Accountant > "Hard to design generic inquiries to get data if you do not have prior experience with tables as and databases. " [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086367) AG Alex G. Chief Operating Officer > "Acumatica helps us work more efficiently and effectively in accounting, finance, and inventory control." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086847) EM Ella M. Business analyst > "The current deferred revenue functionality did not fit our business needs." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086819) PD Petar D. Developer > "Flexible and highly customizable platform with strong cloud performance and real-time data visibility." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086307) AA Amy A. Controller > "Out company structure was set up wrong and I have to do a lot of workarounds for Intercompany transactions" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086272) NC Nabil C. CONSULTING > "What I like most about Acumatica Cloud ERP is its flexibility and scalability, offering a cloud-native platform with..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6480478) JG James G. COO > "Overall I didn’t like the sales process having to work with a VAR and the Lee are a lot of ways to bleed cost." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086311) TL TC L. Manager > "we are able to communicate to 3rd party application i.e Power Bi which establish details data analysis, and we are also..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6453653) KM Katie M. Senior Accountant > "I am a newer customer/user, and reporting has been the biggest challenge for me so far." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086387) TS Tyler S. Director of IT > "Overall our experience has been extremely positive and we have seen a large growth in revenue as well as our ability to..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7085432) BT Braden T. System Admin > "Sometimes user feedback isn’t prioritized when considering new features." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086308) TN Tushar N. Implementation Consultant > "It's a powerful system that offers great flexibility and customization, which really helps in tailoring it to specific..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6533675) AH AMANDA H. Accounting Manager > "Once a document is released it becomes uneditable." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086371) TS Tyler S. Director of IT > "What I like most about Acumatica ERP is the flexibility for it to adapt to our changing business needs." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7085432) VR Verified Reviewer President and COO > "My biggest hang up with Acumatica ERP is the VAR partner model." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086319) OH Orlando H. Global IT Manager > "THE ERP is really secure, and from an IT perspective, we don't have to allocate so many resources since the application is..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7085544) CC Carlos C. Software engineer > "The field service was not mature enough." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086363) CO Colleen O. Accounting Supervisor > "Velixo which is a Acumatica add on is an amazing tool that allows for flexibility on the fly." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086259) LK Leah K. Project Assistant > "At times, the simplistic design doesn't work in favor of faster and more efficient record keeping." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6759279) CT Chrisy T. VP operations > "Learning curve was pretty simple, reporting options and inventory management are exactly what we are looking for." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086349) AL Andrii L. Senior consultant > "Some regions in Europe are not supported, probably for accounting specific eligible there." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6673177) RG Ruth G. IT Product Owner > "The data use to validate processes is clear and simple to analyze as part of my role." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086901) JT Jess T. VP > "We are a newer customer so have no figured this out." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086269) LB Liz B. Purchasing and Warehouse manager > "It helps keep all of our products in one specific project." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086316) PB Peter B. Web Developer > "Things like getting logged out after a few minutes of inactivity, inability to change menu layout/sizing on some screens,..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6187517) SF Stephen F. ANZ Director - Client Success and Partnerships > "What we like most about Acumatica Cloud ERP is its flexibility and scalability without unnecessary complexity." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086376) HB HILDA B. BUSSINES OPERATION MANAGER > "WE HAVE USED ACUMATICA FOR 10 YEARS, IN GENERAL IT IS AN EXCELLENT ERP, HOWEVER, WE HAVE NOT BEEN ABLE TO USE IT 100%" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6477604) Dominic A. Head of Analytics > "The modern user interface and mobile access have been beneficial for the team, though the reporting capabilities could be..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6809914) AL Ash L. Business Systems ERP Manager > "Creating INstances & Tenants is a pain and Customization Projects having to put them in again is such a joke." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4957693) CG CJ G. Accounting and Human Resources Manager > "Being able to make GIs and Dashboards really makes reporting simple" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086383) DS Danyel S. Controller > "Creating Reports is not easy." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6252125) CC Carlos C. Software engineer > "So far we are transitioning but with the sandbox we have enjoyed the modern UI and disponibility." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086363) GS Gurpreet S. Manager > "The costs associated with licensing, implementation, customization, and maintenance can be significant." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4844583) TS Tyler S. Director of IT > "We have grown from a single-stream e-commerce business to a multi-channel retail distributor." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7085432) JP John P. President > "Instead, finding information requires a tedious search or running multiple reports on top of each other." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4913514) TS Tyler S. Director of IT > "Acumatica has allowed us to grow and scale with ease." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7085432) AL Ash L. Business Systems ERP Manager > "Everything seems very 1999 and not Modernized WYWG.Approvals & Maps is a disaster putting together - Nothing saves you have..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4957693) AL Andrii L. Senior consultant > "It has large variety of options to connect via API to different sources and has very efficient data exchange protocol." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6673177) JP John P. President > "One major issue is the lack of basic reporting features right out of the box." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4913514) JL Jeff L. CTO > "I like how we are able to integrate our internal systems into it." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086370) NP Natasha P. Director if Finance > "Accounting is not basic, so you will have most functions that Quick Books have(it's just more rigid and it's harder to..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4249600) RW Ryan W. System Admin > "The ability to customize Acumatica to fit our industry's workflow is a driving factor for why we chose them." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6620355) LB Liliane B. Commercial assistant > "This software is really very obsolete because there are many new software that do better than it and its features because..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___5027423) WP Will P. CFO > "The financials are helpful, and the reporting really benefits our team." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086348) MH Melissa H. Office Manager > "Slowness after time - GI screens take a long time to pull up all data when searching" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4968750) MC Megan C. Admin and Technologies Manager > "I like how customizable the data views are." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7022992) JT Jamine T. Accountant > "The credit receipts from Aspire do not sync over to Acumatica. " [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4912002) DB Doreen B. Controller > "I like the accessibility of the software with it being cloud based." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086304) RW Rich W. CEO > "CRM is terrible and requires significant user input to generate important data. " [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4964546) AF Alison F. Project Analyst > "We would love to be able to forecast from a subtask!" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086276) RW Rich W. CEO > "Manufacturing module is sold as robust but lacks several key features. " [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4964546) CT Chrisy T. VP operations > "The process of getting our current information in has been pretty easy." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086349) NP Natasha P. Director if Finance > "Hard to customize reports and forms on your own (if you aren't a developer).Lots of extra fields everywhere and..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4249600) MV Morne V. CFO > "The business is very happy with the product including the mobile functionality." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086315) Abel A. Agent > "we are not able to provide information with great precision and these programs are very expensive" [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___5075212) TH Tony H. CIS manager > "I also like that it integrates well with many other software platforms." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7085632) RW Rich W. CEO > "The system was oversold and our management team is now suggesting we shift to a more prominent brand." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4964546) PB Peter B. Business Analyst > "Acumatica has been a wonderful relief from an old legacy ERP system." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086810) DS Danyel S. Controller > "It's not intuitive." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6252125) MC Megan C. Admin and Technologies Manager > "Using easy to use table joins, our financial reporting has never been easier." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7022992) JK Janet K. Financial Controller > "Can't get basic financial statements. " [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___6203414) KM Katie M. Senior Accountant > "We have had a great experience so far in implementation. Although it’s taking longer to go-live than we had hoped, the..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086387) NZ Nya Z. Sales Consultant > "Some clients find it not sustainable to pay the same amount each year." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4704009) VP Varsha P. Business Analyst > "Its been great and easy on a company full of people resisting change especially after a debacle since our last..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086268) VW Vernon W. CFO > "Very difficult to implement and costly the estimate was less than 25% of actual cost." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#SoftwareAdvice___5092124) DH David H. Director of Finance > "Really like how easy it is to use and how you can drill down when searching specific data." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___7086329) NP Natasha P. Director if Finance > "Each file opens in a different window/tab, so it's pretty hard to look through a bunch of photos from field techs, for..." [See full review](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#Capterra___4249600) [View Reviews](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on maintaining a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction for reps." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a small..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive immediate..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be avoided if a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JS Joe S. sales manager > "The real time analytics that allows me to parcel an appointment and process the data into many different valuable points of interest and do it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6362237) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) ND Nalani D. Operations Manager > "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions. Whether it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't always..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) AW Alex W. Retail Sales Rep > "The data I get helps me learn what went well in my appointments while getting to revisit the Audio when needing to remember small details like dogs..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6291239) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take place" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AR Anthony R. Retail Sales Rep > "I don’t like how it can auto record and how the transcribing is not perfect." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292458) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) JS Jerod S. Service Manager > "I am not a fan of the "coachable moments" - it causes the Ride Along functionality to be clumsy at times" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294214) KH Kyle H. Regional Sales Manager > "This has been invaluable for ensuring that all team members understand and implement best practices in communication, thus enhancing clarity and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6290623) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) KT Kameron T. Journeyman plumber > "Having the ability to see or hear specific targeted data to focus on, like how many words per min, if you need to talk less or talk more, is such a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300431) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) VR Verified Reviewer General Manager > "The ability for the ai to help get to the crux of our interactions and provide valuable data to help our field personnel." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6253750) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) RE Robyn E. Inside Sales Rep Business Development > "In addition, it allows for us to review with them, areas where they shined, and identify where additional training may be beneficial." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously unable..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) RE Robyn E. Inside Sales Rep Business Development > "Having the ability to observe the field team interacting with customers on site, and customers communicating with them is such a time saver and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) JH Jamie H. CEO > "Its a bit cumbersome to navigate and its been challenging to get technician buy in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6311625) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) AK Azim K. Service Advisor > "Mishearing words and phrases." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794351) SN Silvia N. Training, Plumbing, Electrical Manager > "It allows me to do at least 10 ridealongs per day and coach 10 different technicians in half a day." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294229) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) JR Jim R. Sales Manager > "I feel the level of accountability which I believe to be very helpful with the busy schedules of our managers and owners." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MA Mike A. COO > "Trusting that a sales rep is going to turn on Rilla prior to arriving at an appointment is my only hang-up." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6258151) ND Nalani D. Operations Manager > "I love that it allows me to do "ride alongs" with my field staff and still be available in the office for the rest of my staff." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) BR Brandon R. Service Technician > "Rilla a perfect tool especially for technicians that are still new within the company or any trade once they get into the field" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7051825) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) JR Jack R. Sr Design Consultant > "Easy to use and helped my sales since I got real time feedback to help me improve my sales presentation and customer interactions." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7072431) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) JT Julio T. HVAC sales > "I don't like this to begin with and then when it doesn't record it makes for a bad outcome." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292653) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface 4.43 (243) [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.80 (342) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Acumatica Cloud ERP Top features 36/37 - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Bills of Material - Business Intelligence - Business Process Automation - CRM - Customizable Reports - Data Analysis Tools - Distribution Management - Document Management - Enterprise Asset Management - Financial Management - Forecasting - Generative AI - HR Management - Integrated Business Operations - Inventory Management - Manufacturing Planning - Marketing Management - Multi-Location - Order Management - Project Management - Purchase Order Management - Real-Time Data - Reporting/Analytics - Resource Scheduling - Sales Management - Supply Chain Management - Task Management - Third-Party Integrations - Time & Expense Tracking - Visual Analytics - Warehouse Management - Workflow Management [See all features](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/#features) Rilla 9/37 - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Bills of Material - Business Intelligence - Business Process Automation - CRM - Customizable Reports - Data Analysis Tools - Distribution Management - Document Management - Enterprise Asset Management - Financial Management - Forecasting - Generative AI - HR Management - Integrated Business Operations - Inventory Management - Manufacturing Planning - Marketing Management - Multi-Location - Order Management - Project Management - Purchase Order Management - Real-Time Data - Reporting/Analytics - Resource Scheduling - Sales Management - Supply Chain Management - Task Management - Third-Party Integrations - Time & Expense Tracking - Visual Analytics - Warehouse Management - Workflow Management [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition No recognitions have been awarded to Acumatica Cloud ERP No recognitions have been awarded to Rilla ### Deployment & support Acumatica Cloud ERP Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Acumatica Cloud ERP - By Acumatica - Located in United States - Founded in 2006 Rilla - By Rilla - Located in United States - Founded in ## Popular Comparisons [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[4.43 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) vs [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,385)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Contact vendor for pricing Price $38/month 4.3 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/96371-190778/Acumatica-Cloud-ERP-vs-QuickBooks-Online) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.80 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.97 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Contact vendor for pricing Price $15/month 4.7 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/276054-10016798/Fathom-vs-Rilla) [Acumatica Cloud 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