Acumatica Cloud ERP vs Accelo: Which is a better fit?

Saiful C.: I'm Saiful, project accounting supervisor at Blue Team and I give Acumatica Cloud ERP a four out of five. We use Acumatica Cloud ERP to help keep track of our expenses for our construction projects on the accounts payable side, as well as keeping track of our accounts receivables and also providing income statement financials to our investors. The best part about Acumatica is the customizability, where if we need something that it doesn't have, we can request it and the developers will get that for us. One of the improvements for Acumatica could be exports that are provided for financial reports. Usually there is an issue on the Excel side where all the columns are not properly formatted. So that would be an area of improvement.

Kimberly D.: Hi, I'm Kimberly. I am a CEO. My one to five rating for Accelo is two and for more ratings like this click below. So before Accelo, I was using 17hats.com, which was great when I was first starting out but as I wanted to collaborate with my clients more directly and not through email, I switched over to Accelo because we could... It was a white labeled service that we could brand with our own branding and our own logos and that kind of thing. I chose Accelo at the time, because again, I could actually collaborate with my clients. They could drop files into folders. They could create a ticket for me to handle whatever their tasking was and the branding was just a big part of that decision making process. In usage of it though, it was a little more complicated than I anticipated. So it was pretty easy getting started with Accelo. They walk you through a tutorial on branding and putting your information on there and setting it up but it seemed to be a little bit more geared towards the IT industry and the way that their tickets were formed in everything based, I assume on their experience, which is why it didn't really stay with us. So if you're going to get Accelo, make sure it works for your company specifically. I think it was probably a fine product if it was used in the capacity of an IT firm, someone who's getting in orders to go and fix certain IT issues, just by the way that the verbiage and the look and feel of the software is for it. But if your company is more about collaborating more directly and having more conversational type tracking of your communications with your clients, I wouldn't recommend Accelo for that.