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IT departments, managed service providers, education sector, healthcare sector, and IT consultants.
Not provided by vendor
It's been the best solution our company has had, we have been happy using this and can honestly recommend it to anyone thinking about having an ideal RMM solution.
We can quickly see where there are problems through the dashboard.
The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.
My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires.
Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself.
Lack of some of the features that are presented in similar prices products.
I was reluctant to embark on an all-in-one solution. It's proven to be very reliable and useful.
We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.
This software is feature rich and powerful that it makes wireless administration fun all the while being able to provide executive level of reporting.
I dislike that I don't have a blank checkbook. I think this should be the standard for all wireless enterprise platforms.
Customer support is too good, the VisualRF tool is best due to which I was able to know exactly where a client device is as well as what AP it is connected to.
Not all Aruba branded products are fully compatible with the airwave, which means you can't utilise all features that it has to offer, which can be a bit frustrating.
The ability to view heat maps and view network statistics on a site by site basis is a great feature. Especially when your network consists of over 30 different sites.
Setup and be a bit confusing. Navigation has some shortcomings.
Excellent reporting tool that can be shared with management.
Difficult to manage AP configuration templates in text mode.
Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.
Prioritize real-user-identified key features according to your needs to find your best fit.
Atera
Top FeaturesAruba AirWave
Atera
Aruba AirWave
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