# Compare InfoFlo vs Nextiva Contact Center 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare InfoFlo and Nextiva Contact Center based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/96628-145004/InfoFlo-vs-Nextiva-Call-Center

---

# InfoFlo vs Nextiva Contact Center Features and Cost Comparison

Last updated April 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

InfoFloNextiva Contact Center2/4 selected

[InfoFlo](https://www.capterra.com/p/96628/InfoFlo/)[4.5 (100)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

[## InfoFlo](https://www.capterra.com/p/96628/InfoFlo/)[4.5 (100)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

CM

CM

Based on [100 reviews](#user-reviews)

Positive

91

Neutral

6

Negative

3

[## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [112 reviews](#user-reviews)

Positive

99

Neutral

4

Negative

9

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rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 4,901 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

4.5

Dashboard

\--

Call Recording

4.7

Call Logging

4.5

Call Tracking

NA

73%Fit

Not enough reviews

Feature ratings

Call Center Management

4.7

Dashboard

\--

Call Recording

4.7

Call Logging

4.5

Call Tracking

4.5

User satisfaction

User satisfaction

4.5

User reviews[100](https://www.capterra.com/p/96628/InfoFlo/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.5

Customer support

4.3

User satisfaction

4.5

User reviews[112](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Stop paying for features you don't need, and get a solution built for you! InfoFlo Nonprofit offers a customized solution for each organization based on their unique needs all at an affordable price.

Best for

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.

## User reviews

Pros & cons

CM

Colton M.

Senior Human Resources Recruiter

> "The functionality and control of my data have improved, and with a smoother integration, I can make calls, record communications, and invoice..."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7046644)

SR

Samantha R.

Finance

> "Outdated interface, limited advanced features, weaker mobile experience, and fewer integrations than modern CRMs"

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7129485)

CM

Colton M.

Senior Human Resources Recruiter

> "Having mobile access is useful when I'm out of the office because I can view my task list, contacts, history, and schedule meetings or..."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7046644)

SD

Sandy D.

Marketing Assistant

> "Everything works, but next to something like HubSpot or even some of the free tools, it looks pretty old."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7178506)

SD

Sandy D.

Marketing Assistant

> "Been using it for a few months now to keep client info organized and track Outlook emails, and it does what I need without much fuss."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7178506)

AK

Allison K.

Manager

> "I believe they bring you in and try and get you to spend money on upgrades, then they say we don't have the "manpower" to write the code..."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#SoftwareAdvice___4643446)

RV

Ruth V.

CSR

> "InfoFlo is a helpful CRM that makes it easy to manage contacts, track communication, and keep customer information organized."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7154423)

AK

Allison K.

Manager

> "next thing you know months have passed and they refuse to discuss any type of refund."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#SoftwareAdvice___4643446)

RV

Ruth V.

CSR

> "It works well for daily business needs, though it could benefit from a more modern design and stronger mobile functionality."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7154423)

SG

Sandra G.

President

> "It was one of the most time exhausting experiences that ended up in me losing money for a piece of software that we do not use."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___2435369)

VR

Verified Reviewer

Print Shop

> "It makes it easy for us to sell our products with ease and keeps us well organized."

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___7118846)

DH

Denisse H.

Director of Operations

> "We have tried several times to fix it without success. "

[See full review](https://www.capterra.com/p/96628/InfoFlo/#Capterra___2921806)

[View Reviews](https://www.capterra.com/p/96628/InfoFlo/reviews/)

VR

Verified Reviewer

Data Analyst

> "It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145055)

AL

Alberto L.

Technical Support Specialist

> "You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users,"..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145600)

MT

Margo T.

Digital Marketing Manager

> "It is convenient to be able to record and monitor calls in one program."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6385174)

JW

John W.

Miracle Worker

> "The pricing is a bit high and the reporting features are lacking."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6176941)

AM

Alejandra M.

Operations Manager

> "The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6135665)

AL

Addison L.

Coordinator

> "I also often lose audio when dialing out."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145208)

[View Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

## User interface

[InfoFlo](https://www.capterra.com/p/96628/InfoFlo/)

4.45 (100)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

4.48 (112)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

InfoFlo

28/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/96628/InfoFlo/#features)

Nextiva Contact Center

Top features

40/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/145004/Nextiva-Call-Center/#features)

### Recognition

No recognitions have been awarded to InfoFlo

Nextiva Contact Center is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

InfoFlo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Nextiva Contact Center

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

InfoFlo

-   By InfoFlo Solutions
-   Located in Canada
-   Founded in 2017

Nextiva Contact Center

-   By Nextiva
-   Located in United States
-   Founded in 2008

## Popular Comparisons

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[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

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4.4

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-145004/Cloud-Predictive-Dialer-vs-Nextiva-Call-Center)

[InfoFlo](https://www.capterra.com/p/96628/InfoFlo/)[4.45 (100)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

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$20/month

Price

$25/month

4.4

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-96628/CallCenterNOW-vs-InfoFlo)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

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$30/month

Price

$25/month

4.4

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-145004/CallCenterNOW-vs-Nextiva-Call-Center)

[InfoFlo](https://www.capterra.com/p/96628/InfoFlo/)[4.45 (100)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

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4.4

Features

4.6

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/96628-102188/InfoFlo-vs-LiveAgent)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

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$30/month

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$15/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-145004/LiveAgent-vs-Nextiva-Call-Center)

[InfoFlo](https://www.capterra.com/p/96628/InfoFlo/)[4.45 (100)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

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$20/month

Price

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4.4

Features

4.4

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/96628-164283/InfoFlo-vs-Zendesk)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

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4.4

Features

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4.5

Ease of Use

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4.4

Features

4.6

4.4

Ease of Use

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[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

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4.4

Features

4.4

4.5

Ease of Use

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