OnTime 360 vs BuildOps: Which is a better fit?

The online portal has been a fabulous experience for my clients which encourages them to use it more often. Drivers found the transition extremely easy to adapt to.

Integration is a major problem, the API is restrictive.

The customer support is amazing!!! Learning the software can be challenging but, with their great support and training tools we've been able to run smoothly.

The order in which the route stops appear is a little confusing to program at first.

Charissa C

Office Manager

There are endless reports that you can get. We use this for dispatching driver's to calls and it has been outstanding.

Malinda M

Co Owner

After 5 months of trying to get this system functioning we had to abandon it.

It has many features that fit our project, customer service our support are very helpful, I can customize any module as I want, price modifier is the best. It was not difficult for integration.

When we wanted to modify (modernise) the ordering portal, we could not. We were told there is no tracking number confirmation API.

Definitely a good value - nice offerings at the right price. Great experiences with customer service.

For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system.

There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.

So you would think after expressing all this the implementation manager would get some help. No, they let him squirm and struggle.

From the Beginning , Middle and Now they have the best and fastest customer service. Training and implementation with Colleen made what seemed impossible very possible and was a pleasure to work with.

I don't like the glitches, sometimes it will change what you enter or default to previous data.

The speed is amazing and the ability to get to the information you need is so easy because it can be found in many different ways.

I want to be able to change the colors to indicate different types or jobs/workorders. Same with the drop down from the jobs tab.