# Compare DonorSnap vs Neon CRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare DonorSnap and Neon CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/97513-102088/DonorSnap-vs-NeonCRM --- # DonorSnap vs Neon CRM Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DonorSnapNeon CRM2/4 selected [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) [## DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting Price $50.00/month Value-for-Money 4.8 Functionality 4.3 Ease of Use 4.4 Customer Service 4.8 Reviews Sentiment BJ HP TL Based on [414 reviews](#user-reviews) Positive 389 Neutral 19 Negative 6 [## Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting Price $99.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [618 reviews](#user-reviews) Positive 552 Neutral 39 Negative 27 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,400 reviews from nonprofit crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit High performer Feature ratings Donation Tracking 4.9 Donor Management 4.8 For Nonprofits 4.8 Contact Management 4.8 Fundraising Management 4.7 78%Fit Feature ratings Donation Tracking 4.4 Donor Management 4.4 For Nonprofits 4.3 Contact Management 4.1 Fundraising Management 4.1 User satisfaction User satisfaction 4.6 User reviews[414](https://www.capterra.com/p/97513/DonorSnap/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.8 Customer support 4.8 User satisfaction 4.3 User reviews[618](https://www.capterra.com/p/102088/NeonCRM/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $50Flat Rate, Per Month - Free version - Free trial Price starts from $99Flat Rate, Per Month - Free version - Free trial Best for Best for DonorSnap is great for nonprofits who want an easy-to-use system at an affordable price point. DonorSnap is ready to use out of the box but can be easily customized for nonprofits with unique needs. Best for Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying all of your supporter data and automating your outreach. ## User reviews Pros & cons BJ Bob J. Treasurer and Technology Manager > "The On-Line donations interface with our website works great and we have very few issues with on-line donations getting imported directly into the Donorsnap donor..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017) EN Ellen N. Office Administrator > "The app’s layout is inefficient: when working in Notes and Contacts simultaneously, I must close and save one to continue using the other." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7139218) HP Hillary P. Administrator > "DonorSnap is a comprehensive CRM that makes it easy for me to track donations, send thank you/tax letters and emails, interactions with donors and patrons- all of the..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867) BJ Bob J. Treasurer and Technology Manager > "The mass email option works, but does not have as much flexibility as we would sometimes prefer when trying to import documents or format a mass email." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017) TL Teresa L. Grant Manager > "I have experience with two other cloud-based donor management systems from other organizations I work with and have found DonorSnap to be the most user-friendly,..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7012215) CB Christine B. Office Manager > "The only con is that reports can't have a customizable header that specifies exactly what the report contains --- it would be nice to see at a glance what the report is..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008848) MBM Mary Beth M. Development Director > "The flexibility and customization are fantastic—I can add fields to most screens, which makes it much easier to capture and manage information in our supporter database." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549) YS Yvette S. Executive Administrator > "When printing donor list for mailing even those that are marked in their accounts as no mailing still come up and having to sort through all of those is time consuming." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551550) CR Carole R. Donor Relations and Development Manager > "I've worked in several fundraising programs and Donor Snap is by far the easiest and most efficient platform to use, especially for development staff in one person shops." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095) SS Stephanie S. Office Manager > "I think it's a donation report does not have an option for a contact ipk, only a donation ipk." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853) EB Erin B. Office Coordinator > "The user-friendly adaptability features for customization make the database extremely useful for our organization." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317) JB Jeanette B. Development Associate > "I sometimes struggle with pulling the information I need from reports." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009624) MS Marlies S. President > "the reports are also great and easy to generate. As a non-for-profit cat rescue our donors are what keeps our organization going and DS makes it so easy to stay on top of..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113) SH Shari H. Development Coordinator > "Support is not as frequent as I always need" [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008808) SL Suzanne L. Executive Director > "They've added some peripheral systems such as AuctionSnap and EventSnap which complement the functionality." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347) JB Jan B. Administrative Director > "The only "con" in my experience is that I'm very part-time, and don't have as much time as I would like for the wonderful training they offer." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435) GW Gabriel W. Programs and Digital Specialist > "Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137872) CM Cindy M. Director of Resource Development > "I don't find Data Miner Platinum to be as intuitive as I'd like for a non-tech person." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745779) CR Carole R. Donor Relations and Development Manager > "I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095) GH Greg H. President > "email system is a bit cumbersome to use at times." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551426) AG Apryl G. Office Supervisor > "We use DonorSnap almost daily, so a good database is necessary for keeping our records." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137343) KF Keith F. Treasurer > "Some of the functionality is a little hard to get use to." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270) GR Grace R. Director > "We were up and running with this database very quickly - the onboarding time was much shorter than competitors, and both learning resources and support have been great..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412) PY Peter Y. Board Member > "It is also possible that I have not tried enough, or asked the correct questions." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957) BR Brigid R. Executive Director > "The ease of use. While the program is set up to be very intuitive, there are also plenty of tutorials to help me master features I may not use too often and thus need a..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137367) RS Roland S. IT Support - Web Support > "There are a few flags in the database (i.e. Bill Me) which are not exposed to be used in the DataMinerPlatinum for custom reports. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3804776) PY Peter Y. Board Member > "Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered. When I can't find the answer on their..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957) MF Marlene F. Foundation Administrator > "I feel like integration would/could cause problems with certain things, like restricted donations, in-kind and automatic monthly donations." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3624836) NR Naama R. Director of Operations > "We have had the BEST experiences with customer service! If I need a specific report and am not sure how to go about it, within minutes I get a video tutorial or an email..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744413) WK Wendy K. Director > "It is also feels laborious to go through all the steps to send email acknowledgements in cases where I only have one or two at a time." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547454) MW Meredith W. Donor and Volunteer Engagement Manager > "Great and speedy customer support, easy to use, lots of useful tutorials available, and the integration with QuickBooks is a plus." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137281) BM Bruce M. Treasurer > "The donation forms are clunky and difficult to use. If everything in the background is either not there, or not listed properly, it doesn't work." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4562524) MW Melinda W. Book keeping > "The best part is the online input is as easy as 2 clicks and all the info is pulled in under the donor in a second!" [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972) MS Marj S. President > "Some of the set up for online forms or reports can be a bit daunting." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546618) EB Erin B. Office Coordinator > "The more I am in the system the more I learn about making it work for our organization and best practices." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317) MF Matthew F. Executive Director/ Single Pitch Rock Climbing Guide > "The tech help is via email only, so you cannot get an immediate answer, but at the same time, this is how they keep their overhead low and pass the savings onto the..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3212376) MS Marlies S. President > "years later she is thrilled we signed on because she is able to run many reports she needs for her purposes." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113) DL Deb L. Volunteer > "I would be entering information and then need to see something all the way on the end of the right side but I couldn't just "get there." " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547725) AJ Allison J. Director of Philanthropy > "If you’re looking for a donor management database that’s effective, budget-friendly, and backed by a fantastic support team, I can’t recommend DonorSnap enough!" [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008903) LP Leslie P. Library Director > "Creating reports is a little tricky, but I suspect this is due to lack of practice." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546763) KB Katie B. Executive Director > "It also allows us to generate thank you letters for all donors." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009371) JB Jennifer B. Administrative Assistant > "Knowing how to create the exact report you need can be complicated at times. If you don't know a certain report exists, it can be time consuming and confusing to create..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3320426) SS Stephanie S. Office Manager > "Highly recommend. Because of the excellent customer service and customization of the crm overall we have been able to adapt Donor Snap to fit several different iterations..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853) AD Alexis D. Donor Relations Administrator > "For example, if I wanted to print out a report for one person and how many in-kind donations they made in the last year, there is no way to do that." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3199190) MBM Mary Beth M. Development Director > "I’ve been using DonorSnap since starting my current position four years ago. While I’ve worked with many other CRMs, DonorSnap’s training and Help website are by far the..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549) RB Riley B. Donor Relations Manager > "Just the general look turns me off a bit but the cost and use keeps us here." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4592871) DB Debbie B. Director of Advancement > "It covers the basics and leaves room to grow and I look forward to using more of Donor Snap's capacity." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803) TP Tara P. Executive Director > "I don't like the providers they've used for things like donation buttons, etc. But again that isn't their true line of work, so not a big problem for me." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154) KF Keith F. Treasurer > "This gives us an easy way to track our donations using our own donation type names and accounting numbers." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270) CF Christine F. Executive Director > "Hard to understand how to set up queries. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547100) MBM Mary Beth M. Development Director > "The videos and support materials make onboarding new staff so much easier and greatly reduce the need for additional training." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549) CA Cory A. Finance Manager > "Also, we'd love use DS for ALL our contact management but it doesn't seem to work that way for us right now. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3384671) DS Donna S. Executive Director > "I find Donorsnap easy to use; it is a quick program that allows us to maintain all our records in one place, keeping track for Donor thank you letters and all tax..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744451) NS Nancy S. Director > "There are many terms and options that I still do not fully understand unless one of them happens to cause me an issue and I need to call Support for help. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3385440) HP Hillary P. Administrator > "I appreciate that we can have multiple team member profiles to be able to maintain this crm. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867) SV Susan V. Foundation Director > "I find that pulling mailing lists with certain restrictions can be a bit confusing. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205389) JB Jan B. Administrative Director > "I also would like to compliment the ready responsiveness of the team at the company. Although they and my organization are on opposite sides of the country, I can get a..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435) KC Kim C. Executive Director > "For what we needed it for, the import/export was very complicated and had lots of bugs." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232) RT Ronnie T. CEO > "DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6506629) AC Annette C. Executive Director > "There are some features that I wish were better. When I am putting in a memorial donation and need to add a person's name..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3506022) DB Debbie B. Director of Advancement > "I am a 40+year Fund Development professional using both Raiser's Edge (25 years) and Salesforce and I have to say I have been pleasantly surprised with Donor Snap." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803) TP Tara P. Executive Director > "I could not have afforded a traditional database when we started, but I would still need switch over to Blackbaud or any other CRM." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154) BD Becca D. Sr Director of Operations and Stewardship > "I've worked with a few larger databases that have a lot of additional features/customizations (and are more expensive!) and I think DonorSearch works just as well." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551481) EC Emma C. Donor Relations & Program Coordinator > "It can be hard if you need to train a new user very quickly, and can be frustrating as you're learning to use the software. Once you know, you know-- but getting there..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3198362) MW Melinda W. Book keeping > "It is also so easy to create specific reports & donor gifts if they want a quick update." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972) WS Wil S. Executive Director > "For an all-volunteer organization with most volunteers not being computer/software literate, it has been challenging at times." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3325225) SL Suzanne L. Executive Director > "Value for the money, rapid customer support and functionality." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347) LG Linda G. Administrative Assistant > "Mass email functionality is not as robust as I would like." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205122) CH Carrie H. Operations Manager > "I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551562) KJ Karen J. consultant > "Also, when we use the responsive forms sometimes DonorSnap doesn't recognize the patron as already having a record in the system and duplicates have occurred." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2633788) JB Jan B. Administrative Director > "There have been many hands in our database, and when we switched to DonorSnap from a different application, it was wonderful how much easier it was to better organize and..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435) AC Angela C. President > "It's not possible to do a simple update for a select group of people. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436) GR Grace R. Director > "Easy to learn, excellent online tech and training support, great reporting which leads to better customized and segmented appeals, easy form building, and very useful..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412) CK Cass K. Executive Director > "There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2652158) KA Kara A. Program Manager > "Our organization's overall experience with DonorSnap has been extremely positive and we are very happy with how everything functions and how support assists us when we..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744449) AC Angela C. President > "The event planning portion is not what I need it to be." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436) PY Peter Y. Board Member > "I have recommended it to my web developer, and he has passed on my recommendations to other clients of his, and they have started using DonorSnap also." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957) DD Dan D. Retired > "Having to integrate with only GoEmerchant is limiting." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3200618) BG Bryana G. Office Manager and Executive Assistant > "Best system to use for our non-profit organization." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137274) KC Kim C. Executive Director > "Anytime we needed help we were referred to a video that was just as confusing. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232) [View Reviews](https://www.capterra.com/p/97513/DonorSnap/reviews/) KC Kate C. Project Coordinator > "We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) LT Linden T. Executive Director > "You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050387) JM Jordan M. Marketing Manager > "You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7125722) AA Amanda A. Operations Manager > "Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) GD Galen D. Director of Operations > "Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) HL Heidi L. Executive Director > "Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training,..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7122283) KS Kaitlyn S. Executive Director > "NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) KC Kate C. Project Coordinator > "Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) HP Hild P. Program Director > "Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more effective..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7054465) CH Cathy H. Director of Membership > "There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) JG JEN G. Development Manager > "I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$)" [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123973) CR Christy R. Director of Operations > "Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) JL Julia L. Administrative Consultant > "We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959) AA Amanda A. Operations Manager > "Quite basic, does not allow for as much customization of reports and fields as I would like." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) MR Mary R. Assistant Administrator > "I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071154) CJ Charlotte J. x > "There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) AA Amanda A. Operations Manager > "Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) JE Jennifer E. CPA > "Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the easiest..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) RD Rachel D. Development Director > "It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7114042) SF Sarah F. ED > "Also, they try to push you into using their payment portal by making it onerous to import soft credits." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032) JP Judy P. Board Treasurer > "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) EH Elizabeth H. Gift Administration Manager > "One other minor thing is not having an important field option for a query to get a correct data pull." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7121786) JP Judy P. Board Treasurer > "The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) NT Nicole T. Development Coordinator > "I don't love Neon's donation forms because I wish they were more customizable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797) KC Kate C. Project Coordinator > "The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) VR Verified Reviewer Director > "They have few resources for educational systems and managing alumni." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7053992) KC Kate C. Project Coordinator > "The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) EC Eli C. development specialist > "Also, their reporting feature can be burdensome, particularly their donor and donation reports." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6879941) JH Jenyl H. Director of Finance and Operations > "Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer service..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050362) SS Susan S. Box Office Manager > "There are a few features that don't work the way that I want or expect them to work." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141) Paul L. Founder and Director > "First and foremost, Neon One's price model sets it apart from all the other CRMs we looked into, especially unlimited contacts and emails. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7147381) BA Brianna A. Communications Manager > "More specifically, there are a lot of limitations to what integrated fields are useable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) SC Sarah C. Manager > "Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7028306) DH Daisy H. Executive Assistant > "The data is inconsistent because of the required suffix and the site is hard to navigates when creating things like event." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6724050) CH Cathy H. Director of Membership > "The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) CR Christy R. Director of Operations > "Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) JW Jessica W. Education Director > "We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully utilized,..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022) KS Kathryn S. Grants and Events Manager > "The ticket sales aspect is difficult to set up." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7055599) AA Amanda A. Operations Manager > "Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) KM Kate M. Director Resource Development > "The training was a little difficult because things changed right after we would train on them." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7121423) JG JEN G. Development Manager > "It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123973) RK Rob K. CEO > "It doesn't work with my email (Google)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139408) CG Channing G. Membership, Volunteer and Development > "Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7023656) Sarena C. Executive Director > "Reports and customization aren’t always straightforward, and it takes some time to learn." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791) CB Carolyn B. Program-Development Director > "Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6606418) SH Samantha H. Membership Cooridinator > "My main gripe is that the system is not the most intuitive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) GD Galen D. Director of Operations > "I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) JE Jennifer E. CPA > "Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) EF Emma F. Operations Manager > "I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050442) HF Hannah F. Operations and Community Relations Manager > "Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the company..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5006200) RM Roberto M. Deputy Director > "Overall it has helped us to consolidate information about our donors and members which has been a great help." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139358) MS Maya S. Executive Director > "The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am constantly..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) SH Samantha H. Membership Cooridinator > "What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient, and very..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) CR Christy R. Director of Operations > "Instead, we've had to send emails and wait days for a response." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) BA Brianna A. Communications Manager > "I can get all types of information and easily present it to my boss, the board, potential major donors, etc." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) RS Randy S. Founder > "The weird complex "payout" system where I could never find the name of who the payee was!" [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) CH Cathy H. Director of Membership > "We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) AD Adrienne D. Executive Director > "I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account with a..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) JW Jessica W. Education Director > "Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022) MD Matt D. Fundraiser > "Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) KC Kate C. Project Coordinator > "This helps keep engagement organized without constant manual tracking." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) RS Randy S. Founder > "The lack of support for website learning and the general dismissal of our small organization's problems." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) Sarena C. Executive Director > "It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791) TS Tiffany S. Fundraising and Communications Manager > "Ticketing function was not working, couldn't get help for over a week, by then it was too late." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6500501) TM Tom M. Office Manager > "I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are already..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051097) MD Matt D. Fundraiser > "Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) ND Natasha D. Producing Artistic Director > "Staff can work more efficiently, and engagement with donors is easier to track and analyze." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050343) MS Maya S. Executive Director > "I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty doing so..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) JP Judy P. Board Treasurer > "NeonCRM offers the core functions we need to manage our non-profit." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) RS Randy S. Founder > "Customer service was slow and non-responsive to my specific questions. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) Paul L. Founder and Director > "Second, Neon One is powerful (lots of capabilities) and yet also quite intuitive, so we don't need to hire consultants to figure out how to use it. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7147381) MD Michael D. Admin > "What ever you do, do not use this CRM as it will be quite painful if you make the migration." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6648711) KS Kaitlyn S. Executive Director > "Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) AD Adrienne D. Executive Director > "I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) CJ Charlotte J. x > "The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) NT Nancy T. CEO > "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6254897) RM Roberto M. Deputy Director > "I also appreciate the ease with which we are able to create and track memberships." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139358) MB Melissa B. Development Director > "I also don't like that thank you letter templates aren't able to be individualized or edited at all." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066722) KS Kaitlyn S. Executive Director > "The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) BB Becky B. National Director of Development and Communications > "Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6067094) [View Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/) ## User interface 4.59 (414) 4.33 (618) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features DonorSnap 48/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Calendar Management - Campaign Management - Campaign Planning - Campaign Segmentation - Committee Management - Contact Database - Contact Management - Credit Card Processing - CRM - Customer Database - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donation Tracking - Donor Management - Electronic Payments - Email Management - Email Marketing - Email Templates - Email Tracking - Event Management - Forms Management - For Nonprofits - Fundraising Management - Generative AI - Grant Management - Interaction Tracking - Membership Management - Mobile Access - Real-Time Notifications - Registration Management - Reminders - Reporting & Statistics - Social Media Integration - Summary Reports - Task Management - Task Scheduling - Third-Party Integrations - Volunteer Management - Web Forms [See all features](https://www.capterra.com/p/97513/DonorSnap/#features) Neon CRM Top features 50/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Calendar Management - Campaign Management - Campaign Planning - Campaign Segmentation - Committee Management - Contact Database - Contact Management - Credit Card Processing - CRM - Customer Database - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donation Tracking - Donor Management - Electronic Payments - Email Management - Email Marketing - Email Templates - Email Tracking - Event Management - Forms Management - For Nonprofits - Fundraising Management - Generative AI - Grant Management - Interaction Tracking - Membership Management - Mobile Access - Real-Time Notifications - Registration Management - Reminders - Reporting & Statistics - Social Media Integration - Summary Reports - Task Management - Task Scheduling - Third-Party Integrations - Volunteer Management - Web Forms [See all features](https://www.capterra.com/p/102088/NeonCRM/#features) ### Recognition DonorSnap is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value FundraisingSoftware (2025)  Best Value FundraisingSoftware (2023)  Neon CRM is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support DonorSnap Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Neon CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DonorSnap - By DonorSnap - Located in United States - Founded in 2007 Neon CRM - By Neon One - Located in United States - Founded in 2000 ## Popular Comparisons [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,413)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $50/month Price $119/month 4.3 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-97513/DonorPerfect-Fundraising-Software-vs-DonorSnap) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,413)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $99/month Price $119/month 4.2 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-102088/DonorPerfect-Fundraising-Software-vs-NeonCRM) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) $50/month Price $0/month 4.3 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/97513-156860/DonorSnap-vs-Donorbox) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (871)](https://www.capterra.com/p/172048/Givebutter/reviews/) $99/month Price $0 4.2 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102088-172048/NeonCRM-vs-Givebutter) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $50/month Price $125/month 4.3 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/97513-131207/DonorSnap-vs-Bloomerang) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $99/month Price $125/month 4.2 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102088-131207/NeonCRM-vs-Bloomerang) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[4.75 (316)](https://www.capterra.com/p/123954/Little-Green-Light/reviews/) $50/month Price $45/month 4.3 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/97513-123954/DonorSnap-vs-Little-Green-Light) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102088-111128/NeonCRM-vs-Bonterra-Guided-Fundraising) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[4.64 (340)](https://www.capterra.com/p/136488/Flipcause/reviews/) $50/month Price $125/month 4.3 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/97513-136488/DonorSnap-vs-Flipcause) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (418)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.1 4.1 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/102088-247647/NeonCRM-vs-Blackbaud-Raiser-s-Edge-NXT) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (292)](https://www.capterra.com/p/154358/Keela/reviews/) $50/month Price $160/month 4.3 Features 4.0 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/97513-154358/DonorSnap-vs-Keela) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[4.49 (193)](https://www.capterra.com/p/134209/Glue-Up/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102088-134209/NeonCRM-vs-Glue-Up)