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DonorSnap is great for nonprofits who want an easy-to-use system at an affordable price point. DonorSnap is ready to use out of the box but can be easily customized for nonprofits with unique needs.
Professional Associations, Trade Associations, Greek Lettered Organizations, Alumni, Non-profits, Charities, Business Networking Groups
I have had many questions since I started using Donorsnap and the help team has been super responsive and helpful in answering my questions and solving my dilemmas.
Data platinum miner makes no sense even after years of use. It is still hard for me and my co-worker to run reports and because of frustration, we tend to not use the software to its full capacity.
As mentioned, Donorsnap's support is the best experience I have had with any company. The training videos are perfect length, and easy to understand.
Some in the inactive had moved and didn't have forwarding addresses, and some were deceased. It was quite embarrasing to make this mistake.
The training program and help videos are awesome. The response to my questions on email are fast and helpful.
The integration with online forms is difficult and payment processing vendor expensive and difficult to work with.
We are thrilled with our switch to a simpler, but user friendly software. This means more time is spent on growth and helping our community.
I'm confused on some of the features. Tax letters for January.
The entire experience from on boarding to now day to day use of Member365 has been seamless. The customer support is outstanding and I continue to be surprised by the breadth of functionality.
We asked them to download all of our data and they currently have no way to do that, that's awful.
So excited they now have a chat function. We run our Member365 only with volunteers, and not all of them are that tech savvy, so it's great to have the extra help when you need it.
To date, my only critique would be the lack of customization options for your individual organization (ie. page layout, header graphics, page colors, etc).
I am in M365 daily and absolutely love how user friendly it is. I can pull reports quickly, walk a member through their account easily, and navigate through the platform with ease.
The overall experience was the most unprofessional experience for any association to have.
It has been a pleasure from day 1, and I highly recommend Member365 by Pixelera as your software solution.
I feel that there are limitations in customization options within the software, which restricts tailoring it to our specific organizational needs.
Tara: I'm Tara. I'm an executive director for a nonprofit, and I give DonorSnap a five star rating. For more information, click the link below. Before DonorSnap, I used Raiser's Edge, which is like the Cadillac of donor databases. And unfortunately, as expensive as it was, it was just not user-friendly. I never received the support or training that I needed. And being a small nonprofit, I just needed something that worked, did the job, and didn't cost a lot of money. DonorSnap did all those things for me, plus provided fantastic customer support. I chose DonorSnap for my donor database because it was affordable. It provided all the functionality that I needed as a professional fundraiser. Using special reports, I could generate content, thank you letters, live month reports, everything a fundraiser needs to operate efficiently. But also, because they really had personal one-on-one customer support. Whenever I needed it, they were just a phone call or an email away. Plus they have a fantastic database of videos and content to help me through new tasks, and they're always improving. So every year, they roll out some kind of new platform or opportunity that makes my job easier every day. Getting started with DonorSnap was super easy. I simply took the existing data that I had and was given a process and a personal person to walk through the process with me. It was truly very simple. It didn't take more than a couple of days, and they were able to customize the database for my personal needs and my nonprofit's needs. My advice is if you're considering getting DonorSnap, don't wait another minute. Walk, don't run. If you need something affordable, you need something that's going to improve your efficiency as a fundraiser and improve your ability to communicate easily with your donors, this is all you need. Don't look anywhere else.
DonorSnap
Member365
DonorSnap
Member365
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